Vendor & Contract Management
Centralized vendor and contract management — vendor registration, qualification, performance, diversity, compliance, plus contract registry, lifecycle, financials, warranty, cooperative purchasing, and post-award management — ensuring accountable, transparent municipal procurement relationships.
Vendor Portal
Performance
Diversity
Contracts
Purpose-Built for Canadian Municipalities
Purpose & Scope
What this module owns
Clear ownership boundaries prevent duplication and ensure every capability has exactly one authoritative home.
Owns
12Delegated to
5Requisitions, POs, solicitations, bids, P-Card
AI bid evaluation & spend analytics
GL posting, budget validation
Payment processing and EFT
Document storage and retention
These capabilities are handled by dedicated modules and consumed via stable API contracts — keeping boundaries clean and ownership unambiguous.
Core Capabilities
What it does
3 capability groups comprising 12 discrete capabilities — each with API surface, business rules, and data ownership.
Online vendor registration portal with company profile, banking information, insurance, WSIB clearance, category selection, and self-service profile updates.
Registration
Online portal for company profile, ownership, contact, banking, and tax information.
Insurance
Insurance certificate upload with expiry tracking and renewal notifications.
WSIB
WSIB clearance certificate management with automatic verification.
Self-Service
Vendor self-service profile updates, document uploads, and bid history.
Vendor qualification by category, capacity, certifications, experience, and financial standing with pre-qualification rosters for streamlined procurement.
Categories
Vendor categorization by commodity/service codes (UNSPSC).
Pre-Qualification
Pre-qualification rosters with periodic re-evaluation.
Certifications
Certification tracking (ISO, safety, trades, professional).
Financial
Financial standing assessment for high-value contracts.
Vendor scorecards with quality, delivery, responsiveness, and compliance ratings; incident tracking; performance-based suspension and reinstatement.
Scorecards
Weighted scorecards: quality, delivery, responsiveness, compliance.
Incidents
Performance incident tracking with vendor response and resolution.
Suspension
Performance-based suspension with reinstatement criteria.
History
Historical performance trending and comparative analysis.
Automated monitoring of insurance expiry, WSIB clearance, certifications, and health & safety compliance with escalation workflows for non-compliance.
Insurance
Insurance certificate expiry tracking with 30/60/90-day warnings.
WSIB
WSIB clearance certificate monitoring with automatic verification.
Certifications
Certification expiry tracking with renewal reminders.
Escalation
Non-compliance escalation workflows with PO hold capability.
Tracking of diversity-certified vendors — Indigenous, women-owned, social enterprise — with certification verification, diversity spend reporting, and procurement targets.
Categories
Indigenous-owned, women-owned, social enterprise, disability-owned, veteran-owned.
Certification
Diversity certification verification with third-party validation.
Spend
Diversity spend reporting by category, department, and contract.
Targets
Procurement diversity targets with progress tracking.
Every module owns a single bounded context, exposes stable APIs, and can be composed into any Civic product — that's the architecture that scales.
Krutik Parikh
Creator of Civic
Data Model
Entity Architecture
3 entities with 3 relationships — the authoritative schema for this bounded context.
Entities
Select an entity to explore its fields and relationships
API Surface
Integration Endpoints
11 RESTful endpoints across 6 resource groups — plus 7 domain events for async integration.
/api/v1/vendors
Register vendor
/api/v1/vendors/{id}
Get vendor profile
Ecosystem
Products that depend on this module
3 Civic products consume Vendor & Contract Management — making it one of the most critical platform services in the ecosystem.
Technical Specifications
Performance, Compliance & Configuration
Vendor Portal
Insurance/WSIB Monitoring
Performance Scorecards
Contract Alerts
Holdback Tracking
FAQ
Frequently Asked Questions
Ready to Integrate
Build on Vendor & Contract Management
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