Solutions
50+ products.
We don't sell a one-size-fits-all platform. We maintain a library of 50+ purpose-built municipal products — then we configure, combine, and customize them into the exact system your community needs.
That's the difference.
Products in Suite
Municipal Modules
Integration Points
Ontario Compliance
The Approach
We don't just install software. We build your system.
Every municipality is different — different bylaws, different workflows, different priorities. We sit with your team, map your processes, and configure every module to match exactly how your staff works.
Bilingual forms, ward-based routing, seasonal workflows, legacy bridges — we've done it all. Your municipality, your rules.
Two Pillars
What sets Civic apart
The Product Library
55+ purpose-built modules across 8 categories — from property tax and utility billing to recreation management and climate tracking.
Customization Is the Product
We configure every module — case types, forms, SLA targets, dashboards — to match your exact processes. No two deployments are alike.
Purpose-Built for Canadian Municipalities
Why Civic
What makes us different
Built from the ground up for Canadian municipalities — not adapted from enterprise software.
Purpose-Built
Designed exclusively for Canadian municipal government — not adapted from generic enterprise or private-sector software.
50+ Products
Complete coverage across 8 categories — a single platform for every department, from finance to public works.
Fully Customizable
Every module configured to match your exact workflows, bylaws, and processes. No two deployments are alike.
No Vendor Lock-In
Open APIs, standard data formats, and portable architecture. Your data stays yours — always.
Canadian Compliance
FIPPA, MFIPPA, AODA/WCAG, bilingual — built in from day one. Canadian data residency guaranteed.
Modern Stack
TypeScript, React, Node.js — the same technology trusted by leading tech companies, adapted for municipalities.
How It Works
From conversation to configured platform
We don't hand you a login and walk away. Here's how a typical engagement works — every step tailored to your municipality.
Discovery
We learn your workflows, pain points, compliance requirements, and IT landscape. No sales pitch — just listening.
- Stakeholder interviews with each department
- Current system & data landscape audit
- Regulatory & compliance requirement mapping
- Pain point prioritization workshop
Selection
Together we choose the right products from our library of 50+ modules. No bloat — only what your municipality actually needs.
- Product-to-workflow mapping sessions
- Integration dependency analysis
- Phased rollout planning
- Budget & timeline alignment
Configuration
We customize every module — case types, forms, SLA targets, integrations, dashboards — to match your exact processes.
- Custom form & workflow builder
- Bilingual content & interface setup
- Third-party integrations & data bridges
- Role-based access & security policies
Deployment
Data migration, UAT with your staff, training, and go-live support. We stay until your team is confident and self-sufficient.
- Parallel-run data migration & validation
- User acceptance testing with real scenarios
- Department-by-department training
- Post-launch monitoring & optimization
Starting Points
Pre-configured bundles by municipality size
These are starting points, not limits. Every bundle is fully customizable — add products, remove products, adjust configurations.
Small Municipality
13 Recommended Products · Under 10,000
Finance & Revenue
Planning & Land Use
Citizen Services
Governance & Administration
Core Platform
Community & Sustainability
Starting point — we'll customize the exact product mix for your municipality's specific needs and workflows.
Product Categories
55 products across 8 categories
Pick entire categories or hand-select individual products — we'll make them work together seamlessly.
Core Platform
Foundational systems that connect all municipal operations — CRM, ERP, CMS, AI, analytics, cybersecurity, integration, and low-code platforms.
Finance & Revenue
Revenue management, billing, budgeting, and financial administration for the public sector.
Citizen Services
Public-facing platforms that connect residents with recreation, service requests, and community programs.
Planning & Land Use
Development applications, building permits, GIS mapping, and land use management.
Operations & Infrastructure
Fleet, waste, parking, transit, asset management, roads, smart city IoT, and stormwater operations.
Governance & Administration
Council management, HR, procurement, elections, and records administration.
Public Safety
Bylaw enforcement, fire prevention, emergency management, and facility security.
Community & Sustainability
Social housing, climate action, open data, economic development, forestry, tourism, and volunteer programs.
We don't sell software licenses. We build the exact system your municipality needs — then we stay until your team is confident and self-sufficient.
Krutik Parikh
Creator of Civic
Let's Build Together
Your municipality is unique. Your software should be too.
Tell us what you need. We'll select the right products from our library, configure every detail to match your processes, and deliver a platform that works exactly the way your team works.