Product Experience
Every role. One platform.
From front-counter staff handling resident requests to the CAO reviewing council-ready reports — every role has a purpose-built journey. Explore how Civic GIS works for your team.
Watch the 3-Minute Demo
See Civic GIS handle a complete resident service request — from intake through resolution and council reporting.
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Explore the Interface
Click through the actual Civic GIS interface. Navigate between the dashboard, resident profiles, service requests, and reports to see how everything connects.
52
Active Layers
+4 vs last month5.4K
Public Sessions
+18% vs last month99.2%
Data Quality
+0.3% vs last month82%
Self-Service
+12pp vs last monthRecent Activity
Plan of subdivision registered — 24 new parcels
Planning · 5 min ago
120m buffer analysis: 47 owners for ZBA-2026-014
Planning · 12 min ago
Water main break mapped — valve isolation trace run
Engineering · 18 min ago
AI feature extraction: 186 building footprints classified
GIS · 25 min ago
Citizen map report: pothole at 45 Oak St (photo attached)
Public Works · 30 min ago
Role-Based Journeys
One Platform, Every Perspective
Select a role to explore their complete journey through Civic CRM — from day-one onboarding to daily workflows and strategic outcomes.
GIS Analyst
From Data Maintenance to Spatial Intelligence
Follow the complete lifecycle of spatial data management — from parcel fabric editing and address assignment through data quality validation to WMS/WFS publishing and open data portal delivery. Full edit history, topology enforcement, and ISO 19115 metadata at every step.
Edit
Parcel fabric update
Register a new plan of subdivision — digitize lot lines from the survey plan, split existing parcels, assign PINs, and link new parcels to assessment roll numbers. Topology validation ensures no gaps or overlaps in the fabric.
The Parcel Fabric Engine (spec 1.1) provides web-based editing tools for digitizing lot boundaries from registered plans of subdivision, reference plans, and survey evidence. Topology rules enforce tessellation — every edit is validated for gaps and overlaps before commit. The PIN & Roll Number Linker connects new parcels to property tax roll numbers. Legal descriptions and parcel attributes are managed alongside geometry. Every edit is versioned with user, timestamp, and before/after snapshots.
Address
Civic address assignment
Assign civic addresses to new lots — sequential numbering, odd/even side enforcement, GPS coordinate placement. New addresses appear on internal and public maps same-day — replacing the weekly batch update process.
The Address Registry (spec 1.2) manages the authoritative civic address database. Address Assignment Engine handles new development — sequential numbering per street, odd/even side enforcement, range validation, and GPS coordinate placement. Address lifecycle management supports create, modify (renaming/renumbering), and retire (demolition). Compliance with Ontario municipal addressing guidelines is enforced. Same-day publication means addresses appear on all map applications within hours of registration.
Validate
Data quality checks
Run automated data quality validation — geometry validation, attribute completeness, topology rules, referential integrity. Data quality dashboard shows completeness scores, error counts, and improvement trends. ISO 19115 metadata updated automatically.
The Quality Validation Engine (spec 1.7) runs automated checks on every edit and as scheduled batch processes. Geometry validation catches self-intersections, duplicate vertices, and invalid geometries. Attribute completeness checks ensure required fields are populated. Topology rules verify parcel tessellation, road network connectivity, and infrastructure layer relationships. The Metadata & Lineage Manager tracks data source, accuracy, currency, custodian, and update frequency per ISO 19115. Quality dashboard displays completeness scores, error counts, and improvement trends over time.
Publish
WMS/WFS & open data
Publish updated layers as OGC-compliant WMS/WFS services. Push spatial datasets to the Open Data Portal with DCAT/ISO metadata. Preview maps generated automatically for each published dataset.
The OGC Service Publisher (spec 4.3) generates WMS (map tiles) and WFS (vector features) from updated layers with configurable access control and rate limiting. Output formats include GeoJSON, GML, KML, and Shapefile. The Open Data Spatial Publisher (spec 4.4) automates publication to the municipal open data portal with DCAT/ISO metadata, preview maps, and multiple download formats. Change-data-capture ensures only modified features are republished — maintaining 20+ spatial datasets with minimal manual effort.
Analyze
Spatial intelligence
Run AI feature extraction on new aerial imagery — auto-classify building footprints, impervious surfaces, and tree canopy. Validate results through the human-in-the-loop review workflow. Update change detection layers.
The AI Feature Extraction module (spec 8.1) processes new aerial imagery and LiDAR data using machine learning models trained for municipal feature classification. Building footprints, impervious surfaces (for stormwater fees), tree canopy (for urban forestry), swimming pools (for bylaw compliance), and road condition (pavement distress) are classified automatically. The human-in-the-loop validation workflow presents results for review — approved features are committed to production layers. Reduces manual digitization effort by 70%+.
Report
Quality & usage metrics
Dashboard showing spatial data quality scores, edit activity, layer usage statistics, public portal sessions, WMS/WFS API call counts, and open data download metrics — providing evidence for data stewardship and budget justification.
The GIS administration dashboard tracks data quality completeness scores per layer, edit volumes per user and department, topology error rates and trending, public portal session counts and popular search terms, WMS/WFS API call volumes and response times, open data download statistics per dataset, and AI feature extraction accuracy metrics. Reports export as PDF for council presentations or CSV for analysis. Quarterly reviews align spatial data investments with municipal priorities.
Data Journey
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Step 01
Edit
Parcel fabric update
Register a new plan of subdivision — digitize lot lines from the survey plan, split existing parcels, assign PINs, and link new parcels to assessment roll numbers. Topology validation ensures no gaps or overlaps in the fabric.
The Parcel Fabric Engine (spec 1.1) provides web-based editing tools for digitizing lot boundaries from registered plans of subdivision, reference plans, and survey evidence. Topology rules enforce tessellation — every edit is validated for gaps and overlaps before commit. The PIN & Roll Number Linker connects new parcels to property tax roll numbers. Legal descriptions and parcel attributes are managed alongside geometry. Every edit is versioned with user, timestamp, and before/after snapshots.
Step 02
Address
Civic address assignment
Assign civic addresses to new lots — sequential numbering, odd/even side enforcement, GPS coordinate placement. New addresses appear on internal and public maps same-day — replacing the weekly batch update process.
The Address Registry (spec 1.2) manages the authoritative civic address database. Address Assignment Engine handles new development — sequential numbering per street, odd/even side enforcement, range validation, and GPS coordinate placement. Address lifecycle management supports create, modify (renaming/renumbering), and retire (demolition). Compliance with Ontario municipal addressing guidelines is enforced. Same-day publication means addresses appear on all map applications within hours of registration.
Step 03
Validate
Data quality checks
Run automated data quality validation — geometry validation, attribute completeness, topology rules, referential integrity. Data quality dashboard shows completeness scores, error counts, and improvement trends. ISO 19115 metadata updated automatically.
The Quality Validation Engine (spec 1.7) runs automated checks on every edit and as scheduled batch processes. Geometry validation catches self-intersections, duplicate vertices, and invalid geometries. Attribute completeness checks ensure required fields are populated. Topology rules verify parcel tessellation, road network connectivity, and infrastructure layer relationships. The Metadata & Lineage Manager tracks data source, accuracy, currency, custodian, and update frequency per ISO 19115. Quality dashboard displays completeness scores, error counts, and improvement trends over time.
Step 04
Publish
WMS/WFS & open data
Publish updated layers as OGC-compliant WMS/WFS services. Push spatial datasets to the Open Data Portal with DCAT/ISO metadata. Preview maps generated automatically for each published dataset.
The OGC Service Publisher (spec 4.3) generates WMS (map tiles) and WFS (vector features) from updated layers with configurable access control and rate limiting. Output formats include GeoJSON, GML, KML, and Shapefile. The Open Data Spatial Publisher (spec 4.4) automates publication to the municipal open data portal with DCAT/ISO metadata, preview maps, and multiple download formats. Change-data-capture ensures only modified features are republished — maintaining 20+ spatial datasets with minimal manual effort.
Step 05
Analyze
Spatial intelligence
Run AI feature extraction on new aerial imagery — auto-classify building footprints, impervious surfaces, and tree canopy. Validate results through the human-in-the-loop review workflow. Update change detection layers.
The AI Feature Extraction module (spec 8.1) processes new aerial imagery and LiDAR data using machine learning models trained for municipal feature classification. Building footprints, impervious surfaces (for stormwater fees), tree canopy (for urban forestry), swimming pools (for bylaw compliance), and road condition (pavement distress) are classified automatically. The human-in-the-loop validation workflow presents results for review — approved features are committed to production layers. Reduces manual digitization effort by 70%+.
Step 06
Report
Quality & usage metrics
Dashboard showing spatial data quality scores, edit activity, layer usage statistics, public portal sessions, WMS/WFS API call counts, and open data download metrics — providing evidence for data stewardship and budget justification.
The GIS administration dashboard tracks data quality completeness scores per layer, edit volumes per user and department, topology error rates and trending, public portal session counts and popular search terms, WMS/WFS API call volumes and response times, open data download statistics per dataset, and AI feature extraction accuracy metrics. Reports export as PDF for council presentations or CSV for analysis. Quarterly reviews align spatial data investments with municipal priorities.
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See Civic GIS in your environment
Schedule a personalized walkthrough with our municipal solutions team. We’ll configure a demo environment to match your municipality’s structure.