Product Experience
Every role. One platform.
From front-counter staff handling resident requests to the CAO reviewing council-ready reports — every role has a purpose-built journey. Explore how Civic Smart City & IoT works for your team.
Watch the 3-Minute Demo
See Civic Smart City & IoT handle a complete resident service request — from intake through resolution and council reporting.
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Explore the Interface
Click through the actual Civic Smart City & IoT interface. Navigate between the dashboard, resident profiles, service requests, and reports to see how everything connects.
2,847
Devices Online
+99.5% vs last month12
Active Alerts
-32% vs last month14.2K/m
Ingestion Rate
+5% vs last month99.98%
Pipeline Uptime
stable vs last monthRecent Activity
Water pressure anomaly detected — Zone 4 — leak detection triggered
Water Ops · 1 min ago
Streetlight fault confirmed — 3rd Ave & Main — work order WO-8421
Public Works · 3 min ago
Air quality AQHI dropped to 2 — low risk — advisory cancelled
Environment · 7 min ago
Waste bin BIN-0442 at 82% fill — added to tomorrow's route
Waste Ops · 12 min ago
LoRaWAN Gateway GW-07 signal degraded — backup path active
IT · 18 min ago
Role-Based Journeys
One Platform, Every Perspective
Select a role to explore their complete journey through Civic CRM — from day-one onboarding to daily workflows and strategic outcomes.
Public Works Director
From Fragmented Dashboards to Unified Command
Follow the journey from siloed vendor dashboards to a single command centre — managing streetlights, water infrastructure, waste collection, and environmental sensors with cross-domain visibility, automated work orders, and council-ready energy and carbon reporting.
Unify
All sensors, one view
Access the unified command centre displaying water pressure, streetlight status, traffic counts, waste bin levels, air quality, and weather data on a single geographic map — replacing 6+ vendor-specific dashboards.
The Unified Command Centre Dashboard (Module 9) overlays all sensor data as interactive, toggleable layers on a live geographic map. Each layer is colour-coded with configurable thresholds. Sub-minute refresh for critical systems. Multiple base layers (street map, satellite, dark mode). The dashboard replaces the previous workflow of checking water SCADA, streetlight vendor portal, traffic counter software, waste bin app, and environmental monitoring separately.
Monitor
Real-time alerts
Receive real-time alerts across all sensor domains — water pressure anomalies, streetlight faults, waste bin overflow warnings, air quality exceedances, and traffic incidents — with severity classification and escalation timers.
The Stream Processing Engine (Module 2) evaluates alert rules in real-time before data reaches storage. Alert types include threshold breach, rate-of-change, anomaly detection, absence, and cross-domain correlation. Alerts classified by severity (critical/warning/info) and routed to appropriate staff via dashboard notification, email, SMS, and push. Unacknowledged alerts escalate through configurable levels with timers.
Dispatch
Automated work orders
Sensor faults automatically generate maintenance work orders in the Civic Work Order system — streetlight outages, water anomalies, and waste bin issues dispatched to field crews with location, fault type, asset specifications, and access requirements.
The Fault-to-Work-Order Engine (Module 4) classifies faults by type and severity, and auto-generates work orders within 1 hour. Work orders include GIS location for navigation, fault diagnosis from sensor data, fixture/device specifications, and access requirements. Field crew status updates flow back to the IoT platform. Integration with Civic Work Order and Asset Management systems ensures sensor-triggered maintenance is tracked alongside routine operations.
Optimize
Data-driven operations
Optimize operations using sensor data — dynamic waste collection routes based on fill levels, streetlight dimming schedules reducing energy consumption, and water pump scheduling during off-peak electricity periods.
The Dynamic Route Optimizer (Module 8) generates daily collection routes based on actual bin fill levels — selecting bins above threshold and sequencing for minimum driving distance (20–40% vehicle-km reduction). The Dimming Schedule Manager (Module 4) configures per-fixture dimming profiles reducing energy during low-activity periods. The Demand Forecast Engine (Module 3) optimizes pump scheduling using historical consumption and weather forecasts to run pumps during off-peak electricity.
Report
Council-ready metrics
Generate council-ready reports on energy savings from streetlight dimming and LED conversion, water loss reduction, waste collection cost savings, environmental monitoring compliance, and carbon emission reductions — all with actual data, not projections.
Historical Data Visualization (Module 9) provides time-series charts, heat maps, and comparison views for any sensor parameter over any time period. Energy savings from dimming reported in kWh, dollars, and CO₂e under PCP framework. Water non-revenue analysis tracks loss reduction progress. Waste collection savings reported against fixed-schedule baseline. Environmental data published to open data portal. All reports exportable as CSV for offline analysis.
Scale
Expand sensor domains
Add new sensor domains and device types without re-platforming — integrate new environmental sensors, traffic analytics, parking guidance, or smart building systems using the same device registry, ingestion pipeline, and command centre dashboard.
The vendor-neutral architecture with multi-protocol ingestion (MQTT, CoAP, HTTP, Modbus, OPC-UA, SNMP) and the protocol adapter SDK (Module 2) enable integration of any sensor type. New devices are onboarded through provisioning templates. ML models (Module 10) are trained on new data types. Full source code licence means your IT team can develop custom adapters, extend the API, and deploy on your own schedule. Edge computing (Module 2) extends to new locations.
Operations Journey
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Step 01
Unify
All sensors, one view
Access the unified command centre displaying water pressure, streetlight status, traffic counts, waste bin levels, air quality, and weather data on a single geographic map — replacing 6+ vendor-specific dashboards.
The Unified Command Centre Dashboard (Module 9) overlays all sensor data as interactive, toggleable layers on a live geographic map. Each layer is colour-coded with configurable thresholds. Sub-minute refresh for critical systems. Multiple base layers (street map, satellite, dark mode). The dashboard replaces the previous workflow of checking water SCADA, streetlight vendor portal, traffic counter software, waste bin app, and environmental monitoring separately.
Step 02
Monitor
Real-time alerts
Receive real-time alerts across all sensor domains — water pressure anomalies, streetlight faults, waste bin overflow warnings, air quality exceedances, and traffic incidents — with severity classification and escalation timers.
The Stream Processing Engine (Module 2) evaluates alert rules in real-time before data reaches storage. Alert types include threshold breach, rate-of-change, anomaly detection, absence, and cross-domain correlation. Alerts classified by severity (critical/warning/info) and routed to appropriate staff via dashboard notification, email, SMS, and push. Unacknowledged alerts escalate through configurable levels with timers.
Step 03
Dispatch
Automated work orders
Sensor faults automatically generate maintenance work orders in the Civic Work Order system — streetlight outages, water anomalies, and waste bin issues dispatched to field crews with location, fault type, asset specifications, and access requirements.
The Fault-to-Work-Order Engine (Module 4) classifies faults by type and severity, and auto-generates work orders within 1 hour. Work orders include GIS location for navigation, fault diagnosis from sensor data, fixture/device specifications, and access requirements. Field crew status updates flow back to the IoT platform. Integration with Civic Work Order and Asset Management systems ensures sensor-triggered maintenance is tracked alongside routine operations.
Step 04
Optimize
Data-driven operations
Optimize operations using sensor data — dynamic waste collection routes based on fill levels, streetlight dimming schedules reducing energy consumption, and water pump scheduling during off-peak electricity periods.
The Dynamic Route Optimizer (Module 8) generates daily collection routes based on actual bin fill levels — selecting bins above threshold and sequencing for minimum driving distance (20–40% vehicle-km reduction). The Dimming Schedule Manager (Module 4) configures per-fixture dimming profiles reducing energy during low-activity periods. The Demand Forecast Engine (Module 3) optimizes pump scheduling using historical consumption and weather forecasts to run pumps during off-peak electricity.
Step 05
Report
Council-ready metrics
Generate council-ready reports on energy savings from streetlight dimming and LED conversion, water loss reduction, waste collection cost savings, environmental monitoring compliance, and carbon emission reductions — all with actual data, not projections.
Historical Data Visualization (Module 9) provides time-series charts, heat maps, and comparison views for any sensor parameter over any time period. Energy savings from dimming reported in kWh, dollars, and CO₂e under PCP framework. Water non-revenue analysis tracks loss reduction progress. Waste collection savings reported against fixed-schedule baseline. Environmental data published to open data portal. All reports exportable as CSV for offline analysis.
Step 06
Scale
Expand sensor domains
Add new sensor domains and device types without re-platforming — integrate new environmental sensors, traffic analytics, parking guidance, or smart building systems using the same device registry, ingestion pipeline, and command centre dashboard.
The vendor-neutral architecture with multi-protocol ingestion (MQTT, CoAP, HTTP, Modbus, OPC-UA, SNMP) and the protocol adapter SDK (Module 2) enable integration of any sensor type. New devices are onboarded through provisioning templates. ML models (Module 10) are trained on new data types. Full source code licence means your IT team can develop custom adapters, extend the API, and deploy on your own schedule. Edge computing (Module 2) extends to new locations.
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See Civic Smart City & IoT in your environment
Schedule a personalized walkthrough with our municipal solutions team. We’ll configure a demo environment to match your municipality’s structure.