Civic Animal Services

Pet licensing, shelter management, and animal control

Comprehensive animal services management covering pet licensing and renewals, complaint tracking, shelter intake and adoption, bite incident investigation, and dangerous animal designation. Online self-service for pet owners with integration to bylaw enforcement.

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+40%

License Compliance

24/7

Online Renewals

Faster

Adoption Turnaround

Features

What's included

Online Pet Licensing

Residents register and renew pet licenses online with automatic reminder notifications, tag ordering, and proof of vaccination upload.

Shelter Management

Track animal intake, stray holds, veterinary care, fostering, and adoption with photo galleries and online adoption listings.

Complaint & Investigation

Log animal-related complaints, assign officers, track investigations, and manage dangerous animal designations.

Bite Incident Tracking

Document bite incidents, quarantine orders, and follow-up inspections with automated notification to public health.

Census & Mapping

Licensed animal census by neighbourhood with GIS mapping for density analysis and patrol planning.

Revenue Tracking

Track licensing revenue, kennel fees, adoption fees, and fine collection with GL posting.

Benefits

Why choose this product

Increase licensing compliance with online self-service
Reduce shelter overcrowding with faster adoption matching
Improve public safety with systematic bite incident tracking
Streamline officer workflow with mobile field tools
Generate accurate animal census data for bylaw review

Built For

Who uses this product

Animal Control Officers
Shelter Staff
Bylaw Enforcement
Clerks

Use Cases

Real-world scenarios

Online License Renewal

Pet owners receive an email reminder, click through to renew their dog license, upload updated vaccination records, and pay online — no counter visit required.

Stray Animal Intake

An animal control officer picks up a stray, scans for microchip, creates an intake record with photos, starts the mandatory hold period, and the animal appears on the lost/found portal instantly.

Integrations