Product Experience
Every role. One platform.
From front-counter staff handling resident requests to the CAO reviewing council-ready reports — every role has a purpose-built journey. Explore how Civic Animal Services works for your team.
Watch the 3-Minute Demo
See Civic Animal Services handle a complete resident service request — from intake through resolution and council reporting.
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Explore the Interface
Click through the actual Civic Animal Services interface. Navigate between the dashboard, resident profiles, service requests, and reports to see how everything connects.
21K
Active Licences
+12% vs last month84
Shelter Census
-8% vs last month91.4%
Live Release Rate
+3.2pp vs last month64%
Online Renewals
+18pp vs last monthRecent Activity
Stray dog intake — microchip matched to owner
Shelter · 3 min ago
Dog at large complaint dispatched to Officer Chen
Enforcement · 8 min ago
Online licence renewal processed — QR tag issued
Licensing · 12 min ago
Adoption application approved — meet-and-greet scheduled
Shelter · 18 min ago
Dangerous dog annual inspection completed — compliant
Enforcement · 25 min ago
Role-Based Journeys
One Platform, Every Perspective
Select a role to explore their complete journey through Civic CRM — from day-one onboarding to daily workflows and strategic outcomes.
Animal Control Officer
From Dispatch to Resolution
Follow the complete lifecycle of an animal control call — from complaint dispatch through field investigation to enforcement action. Mobile-first with offline capability, GPS-stamped evidence, microchip scanning, and real-time enforcement history.
Dispatch
Complaint received
Complaint arrives via 311, online portal, or walk-in — automatically classified by type (barking, dog at large, aggressive, cruelty, stray) with location, animal description, and priority. Dispatched to officer's mobile device with route optimization.
The Complaint Intake Hub (spec 2.1) captures complaints from all channels in real-time. Complaint types are auto-classified with location geocoding for map-based dispatch. The mobile field app receives push notifications with complaint details, complainant information (or anonymous flag), and GPS navigation to the location. Priority-based assignment ensures urgent complaints (aggressive animal, cruelty) are dispatched immediately.
Investigate
On-site assessment
Arrive at location with complete enforcement history for the address and owner — prior complaints, warnings, tickets, and dangerous dog status. Document findings with GPS-stamped photos, notes, and witness statements directly on mobile device.
The Repeat Offender Engine (spec 2.6) surfaces the complete enforcement history per owner and address — including cross-referenced addresses if the owner has moved. Officers see prior complaints, investigation outcomes, warnings, tickets, dangerous dog designations, and compliance status. The mobile app captures GPS-stamped photos, investigation notes, witness contact information, and site conditions — all offline-capable with automatic sync.
Identify
Animal & owner lookup
Scan microchip for instant multi-registry lookup (AVID, HomeAgain, 24PetWatch, PetLink, AKC Reunite). Check licence status. Link animal to existing records. If unlicensed, initiate compliance action.
The Universal Microchip Lookup (spec 7.2) queries all major North American registries simultaneously from a single scan — returning owner information in under 8 seconds. The licence database cross-reference identifies whether the animal is licensed, expired, or unlicensed. Unlicensed encounters auto-generate compliance records. If the animal is licensed, the officer sees the complete pet profile including vaccination status, owner contact, and prior enforcement history.
Enforce
Action taken
Issue warning, order, or ticket based on findings and escalation history. Provincial Offence Act-compliant ticket generation from mobile device. Escalation tracking: warning → first offence → repeat offence → court action.
The Escalation Tracker (spec 2.3) determines the appropriate enforcement action based on offence type and history — ensuring consistent progression from warning to ticket to court. Provincial Offence Act-compliant tickets are generated directly from the mobile app with offence details, fine amount, and court date. Dangerous dog designation processes (spec 2.4) are initiated from the field when investigation warrants. Every enforcement action is logged with officer ID, GPS location, and timestamp.
Document
Evidence recorded
All investigation evidence — photos, notes, witness statements, microchip results, enforcement actions — automatically compiled into the case record. Bite incidents trigger mandatory quarantine workflow with public health notification.
The investigation case record aggregates all field-captured evidence: GPS-stamped photos, investigation notes, witness contact information, microchip lookup results, and enforcement actions issued. Bite incidents (spec 2.5) automatically trigger the quarantine workflow — issuing a 10-day quarantine order, setting up daily monitoring checkpoints, and generating the mandatory public health unit notification. All evidence is court-ready with chain-of-custody metadata.
Close
Case resolved
Investigation concluded with documented outcome. Enforcement history updated. Repeat offender flags recalculated. Dangerous dog risk scores updated. All data available for future encounters at this address or with this owner.
Case closure updates the enforcement timeline for the owner and animal. Repeat offender flags (spec 2.6) are recalculated with the new offence included. AI-powered Incident Intelligence (spec 7.5) updates risk scores and pattern analysis. The complete case record becomes part of the permanent enforcement history — accessible to any officer encountering the same owner or animal in the future, even if the owner relocates.
Field Journey
0 / 6
Step 01
Dispatch
Complaint received
Complaint arrives via 311, online portal, or walk-in — automatically classified by type (barking, dog at large, aggressive, cruelty, stray) with location, animal description, and priority. Dispatched to officer's mobile device with route optimization.
The Complaint Intake Hub (spec 2.1) captures complaints from all channels in real-time. Complaint types are auto-classified with location geocoding for map-based dispatch. The mobile field app receives push notifications with complaint details, complainant information (or anonymous flag), and GPS navigation to the location. Priority-based assignment ensures urgent complaints (aggressive animal, cruelty) are dispatched immediately.
Step 02
Investigate
On-site assessment
Arrive at location with complete enforcement history for the address and owner — prior complaints, warnings, tickets, and dangerous dog status. Document findings with GPS-stamped photos, notes, and witness statements directly on mobile device.
The Repeat Offender Engine (spec 2.6) surfaces the complete enforcement history per owner and address — including cross-referenced addresses if the owner has moved. Officers see prior complaints, investigation outcomes, warnings, tickets, dangerous dog designations, and compliance status. The mobile app captures GPS-stamped photos, investigation notes, witness contact information, and site conditions — all offline-capable with automatic sync.
Step 03
Identify
Animal & owner lookup
Scan microchip for instant multi-registry lookup (AVID, HomeAgain, 24PetWatch, PetLink, AKC Reunite). Check licence status. Link animal to existing records. If unlicensed, initiate compliance action.
The Universal Microchip Lookup (spec 7.2) queries all major North American registries simultaneously from a single scan — returning owner information in under 8 seconds. The licence database cross-reference identifies whether the animal is licensed, expired, or unlicensed. Unlicensed encounters auto-generate compliance records. If the animal is licensed, the officer sees the complete pet profile including vaccination status, owner contact, and prior enforcement history.
Step 04
Enforce
Action taken
Issue warning, order, or ticket based on findings and escalation history. Provincial Offence Act-compliant ticket generation from mobile device. Escalation tracking: warning → first offence → repeat offence → court action.
The Escalation Tracker (spec 2.3) determines the appropriate enforcement action based on offence type and history — ensuring consistent progression from warning to ticket to court. Provincial Offence Act-compliant tickets are generated directly from the mobile app with offence details, fine amount, and court date. Dangerous dog designation processes (spec 2.4) are initiated from the field when investigation warrants. Every enforcement action is logged with officer ID, GPS location, and timestamp.
Step 05
Document
Evidence recorded
All investigation evidence — photos, notes, witness statements, microchip results, enforcement actions — automatically compiled into the case record. Bite incidents trigger mandatory quarantine workflow with public health notification.
The investigation case record aggregates all field-captured evidence: GPS-stamped photos, investigation notes, witness contact information, microchip lookup results, and enforcement actions issued. Bite incidents (spec 2.5) automatically trigger the quarantine workflow — issuing a 10-day quarantine order, setting up daily monitoring checkpoints, and generating the mandatory public health unit notification. All evidence is court-ready with chain-of-custody metadata.
Step 06
Close
Case resolved
Investigation concluded with documented outcome. Enforcement history updated. Repeat offender flags recalculated. Dangerous dog risk scores updated. All data available for future encounters at this address or with this owner.
Case closure updates the enforcement timeline for the owner and animal. Repeat offender flags (spec 2.6) are recalculated with the new offence included. AI-powered Incident Intelligence (spec 7.5) updates risk scores and pattern analysis. The complete case record becomes part of the permanent enforcement history — accessible to any officer encountering the same owner or animal in the future, even if the owner relocates.
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