Product Experience
Every role. One platform.
From front-counter staff handling resident requests to the CAO reviewing council-ready reports — every role has a purpose-built journey. Explore how Civic Building Inspection works for your team.
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See Civic Building Inspection handle a complete resident service request — from intake through resolution and council reporting.
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Explore the Interface
Click through the actual Civic Building Inspection interface. Navigate between the dashboard, resident profiles, service requests, and reports to see how everything connects.
34
Pending Inspections
-18% vs last month78%
Pass Rate
+6% vs last month31
Completed Today
+25% vs last month7.2
Avg per Inspector
+1.4 vs last monthRecent Activity
Framing inspection passed — 24 Oak St
Residential · 3 min ago
Plumbing rough-in failed — missing cleanout
Residential · 8 min ago
Stop work order issued — 88 Industrial Rd
Commercial · 12 min ago
Occupancy permit issued — 142 Maple Dr
Residential · 20 min ago
AI flag: possible missing fire stop — 56 Pine Ave
Residential · 35 min ago
Role-Based Journeys
One Platform, Every Perspective
Select a role to explore their complete journey through Civic CRM — from day-one onboarding to daily workflows and strategic outcomes.
Building Inspector
From Daily Schedule to Submitted Report
Follow a building inspector's complete daily workflow — from reviewing the optimized route through mobile OBC checklists, photo documentation, deficiency recording, and same-day digital report submission. All from a tablet at the job site.
Route
Optimized daily schedule
Start the day with a GPS-optimized route showing all scheduled inspections sequenced geographically — minimizing travel time between job sites. One tap to navigate to the first site.
The Route Optimizer (spec 1.3) sequences the day's inspections to minimize total travel distance and time. The mobile app displays the optimized route on a map with estimated travel times between sites, scheduled inspection windows, and permit details for each stop. Real-time re-routing handles mid-day cancellations or emergency additions. GPS navigation launches directly from the schedule.
Review
Permit context loaded
Before entering the site, view the complete permit file — approved drawings, conditions of approval, previous inspection results, outstanding deficiencies, and contractor contact details.
The mobile app pre-caches all permit data for offline access (spec 2.1). The inspector sees approved plans (zoomable PDFs), all previous inspection results with pass/fail history, any outstanding deficiencies from prior inspections, conditions of approval, and the contractor's site contact details. BCIN qualification verification confirms the inspector is qualified for this inspection type.
Inspect
OBC checklist execution
Complete the code-specific OBC checklist for this inspection type — pass/fail/N/A per item with code section references. Capture annotated photos linked to specific checklist items. Voice-to-text notes for hands-free documentation.
The OBC Checklist Engine (spec 2.2) drives the inspection with code-specific items — e.g., framing inspection checks lumber grade, spacing, connections, headers, sheathing, bracing, and fire stops — each linked to the relevant OBC section. The inspector marks pass/fail/N/A per item with notes. AI image recognition (spec 7.1) analyzes photos in real-time, flagging potential violations for review. Voice-to-text (spec 7.3) enables hands-free note dictation with construction terminology recognition.
Document
Photo evidence captured
Capture photos linked to checklist items with annotation tools — draw arrows, circles, and text on photos to highlight deficiencies. All photos geo-tagged and timestamped automatically.
The Photo Capture system (spec 2.3) links each photo to the active checklist item. Before/during/after photo sets document conditions and corrections. The Photo Annotator lets inspectors draw directly on photos to highlight specific issues — arrows pointing to missing fire stops, circles around inadequate clearances, text labels identifying code violations. All photos are automatically geo-tagged (GPS), timestamped, and stored in both the inspection record and the permit file.
Record
Results finalized
Record the inspection outcome — pass, conditional pass, or fail. For failures, enter deficiency details: OBC section, non-compliance description, corrective action, correction deadline, and severity (minor/major/critical).
The Results Recorder (spec 2.4) captures the overall inspection outcome. For failed items, the Deficiency Detail Builder provides structured entry: OBC section reference (auto-populated from checklist item), description of non-compliance, required corrective action, deadline for correction (calculated from severity and municipal policy), and severity classification. Critical deficiencies automatically trigger stop work order consideration workflow. All data validated before submission.
Submit
Report delivered instantly
Digital inspection report generated and delivered to the contractor same-day via email, portal notification, or on-site Bluetooth printing. Report filed automatically in the permit record. Next inspection navigated.
The Digital Inspection Report (spec 2.5) is generated immediately upon completion — permit number, inspection type, date/time, inspector name, address, results, deficiency details, annotated photos, and next steps. Delivery is same-day via the contractor's preferred channel (email, portal notification, or on-site Bluetooth printer). The report is auto-filed in the permit record. The compliance dashboard updates in real-time. The mobile app navigates to the next inspection on the optimized route.
Inspection Journey
0 / 6
Step 01
Route
Optimized daily schedule
Start the day with a GPS-optimized route showing all scheduled inspections sequenced geographically — minimizing travel time between job sites. One tap to navigate to the first site.
The Route Optimizer (spec 1.3) sequences the day's inspections to minimize total travel distance and time. The mobile app displays the optimized route on a map with estimated travel times between sites, scheduled inspection windows, and permit details for each stop. Real-time re-routing handles mid-day cancellations or emergency additions. GPS navigation launches directly from the schedule.
Step 02
Review
Permit context loaded
Before entering the site, view the complete permit file — approved drawings, conditions of approval, previous inspection results, outstanding deficiencies, and contractor contact details.
The mobile app pre-caches all permit data for offline access (spec 2.1). The inspector sees approved plans (zoomable PDFs), all previous inspection results with pass/fail history, any outstanding deficiencies from prior inspections, conditions of approval, and the contractor's site contact details. BCIN qualification verification confirms the inspector is qualified for this inspection type.
Step 03
Inspect
OBC checklist execution
Complete the code-specific OBC checklist for this inspection type — pass/fail/N/A per item with code section references. Capture annotated photos linked to specific checklist items. Voice-to-text notes for hands-free documentation.
The OBC Checklist Engine (spec 2.2) drives the inspection with code-specific items — e.g., framing inspection checks lumber grade, spacing, connections, headers, sheathing, bracing, and fire stops — each linked to the relevant OBC section. The inspector marks pass/fail/N/A per item with notes. AI image recognition (spec 7.1) analyzes photos in real-time, flagging potential violations for review. Voice-to-text (spec 7.3) enables hands-free note dictation with construction terminology recognition.
Step 04
Document
Photo evidence captured
Capture photos linked to checklist items with annotation tools — draw arrows, circles, and text on photos to highlight deficiencies. All photos geo-tagged and timestamped automatically.
The Photo Capture system (spec 2.3) links each photo to the active checklist item. Before/during/after photo sets document conditions and corrections. The Photo Annotator lets inspectors draw directly on photos to highlight specific issues — arrows pointing to missing fire stops, circles around inadequate clearances, text labels identifying code violations. All photos are automatically geo-tagged (GPS), timestamped, and stored in both the inspection record and the permit file.
Step 05
Record
Results finalized
Record the inspection outcome — pass, conditional pass, or fail. For failures, enter deficiency details: OBC section, non-compliance description, corrective action, correction deadline, and severity (minor/major/critical).
The Results Recorder (spec 2.4) captures the overall inspection outcome. For failed items, the Deficiency Detail Builder provides structured entry: OBC section reference (auto-populated from checklist item), description of non-compliance, required corrective action, deadline for correction (calculated from severity and municipal policy), and severity classification. Critical deficiencies automatically trigger stop work order consideration workflow. All data validated before submission.
Step 06
Submit
Report delivered instantly
Digital inspection report generated and delivered to the contractor same-day via email, portal notification, or on-site Bluetooth printing. Report filed automatically in the permit record. Next inspection navigated.
The Digital Inspection Report (spec 2.5) is generated immediately upon completion — permit number, inspection type, date/time, inspector name, address, results, deficiency details, annotated photos, and next steps. Delivery is same-day via the contractor's preferred channel (email, portal notification, or on-site Bluetooth printer). The report is auto-filed in the permit record. The compliance dashboard updates in real-time. The mobile app navigates to the next inspection on the optimized route.
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