Product Experience
Every role. One platform.
From front-counter staff handling resident requests to the CAO reviewing council-ready reports — every role has a purpose-built journey. Explore how Civic Climate / ESG works for your team.
Watch the 3-Minute Demo
See Civic Climate / ESG handle a complete resident service request — from intake through resolution and council reporting.
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Explore the Interface
Click through the actual Civic Climate / ESG interface. Navigate between the dashboard, resident profiles, service requests, and reports to see how everything connects.
12,450 tCO₂e
Corporate GHG
-8.2% vs last month28%
Target Progress
+6pp vs last month34/42
Actions On-Track
+4 vs last month285 kWh/m²
Energy Intensity
-6.4% vs last monthRecent Activity
LED streetlight conversion — Phase 3 completed
Public Works · 2 min ago
Monthly utility data imported — 42 buildings
Energy Mgmt · 5 min ago
Solar PV system commissioned — Community Centre
Facilities · 8 min ago
Fleet EV charging data synced — 12 vehicles
Fleet · 15 min ago
O.Reg. 507/18 report drafted — review required
Environment · 22 min ago
Role-Based Journeys
One Platform, Every Perspective
Select a role to explore their complete journey through Civic CRM — from day-one onboarding to daily workflows and strategic outcomes.
Environmental Coordinator
From Data Collection to Climate Reporting
Follow the complete lifecycle of municipal climate management — from utility data ingestion and emission factor application through GHG inventory compilation, climate action tracking, and FCM PCP milestone reporting. One platform replaces spreadsheets, PDF action plans, and manual calculations.
Collect
Data ingestion
Automated data collection from utility billing (natural gas, electricity), fleet management (fuel consumption), building energy systems, waste management (tonnes to landfill), and water/wastewater operations.
The Data Collection & Integration module (spec 1.4) ingests data from multiple municipal systems automatically. Utility billing integration pulls natural gas (m³) and electricity (kWh) consumption per building per month. Fleet management integration captures fuel consumption by vehicle. Waste management integration records tonnes to landfill. Manual data entry forms handle non-integrated sources with data quality indicators and gap identification.
Calculate
Emission factors applied
Automated emission factor application — Ontario electricity grid factor (updated annually), natural gas, fleet fuels, landfill methane, and wastewater process emissions. Scope 1, 2, and 3 categorization.
The Emission Factor Management module (spec 1.3) maintains a library of emission factors per fuel type and source. The Ontario electricity grid emission factor is updated annually to reflect grid decarbonization. Natural gas, diesel, gasoline, and propane factors are applied per the National Inventory Report methodology. Custom emission factors can be added for local sources. Every emission factor version is tracked for recalculation and audit.
Inventory
GHG report compiled
Annual corporate and community GHG inventory compiled automatically — total emissions by scope, category, facility, and department. Aligned with GPC (Global Protocol for Community-Scale GHG Emissions) and ISO 14064.
The GHG Reporting module (spec 1.5) compiles the annual inventory from all collected data. Corporate emissions are broken down by Scope 1 (natural gas, fleet fuel, fugitive emissions), Scope 2 (purchased electricity), and Scope 3 (commuting, travel, contracted services). Community emissions are estimated by sector: residential, commercial/institutional, industrial, transportation, waste, and agriculture. Year-over-year trending and emissions intensity metrics (per capita, per m², per km) are calculated automatically.
Track
Actions managed
Register and track every climate action initiative — energy retrofits, solar installations, EV fleet conversions, LED lighting, active transportation — with responsible department, timeline, budget, and estimated GHG reduction.
The Climate Action Registry (spec 2.1) manages all initiatives with structured metadata: action description, category (energy efficiency, renewable energy, transportation, waste, land use), responsible department, timeline, estimated GHG reduction, cost, and status (planned, in progress, completed, deferred). Action prioritization considers GHG reduction potential, cost-effectiveness, co-benefits, and feasibility. Gap analysis shows whether current actions are sufficient to meet council-approved targets.
Report
PCP milestones
FCM PCP five-milestone framework tracked with submission-ready documentation — from inventory creation (M1) through target-setting (M2), action planning (M3), implementation (M4), to monitoring and reporting (M5).
The FCM PCP Milestone Tracking module (spec 2.4) maps platform data directly to the five-milestone framework. Milestone 1 (Create GHG inventory and forecast) is satisfied by the GHG Reporting module. Milestone 2 (Set reduction target) is managed through Target Setting & Tracking. Milestone 3 (Develop local action plan) links to the Climate Action Registry. Milestone 4 (Implement the plan) tracks through Project Tracking. Milestone 5 (Monitor and report) leverages the reporting engine. Submission documentation is generated automatically.
Measure
Progress verified
Year-over-year emissions trending, target progress visualization, project savings verification, and public-facing sustainability dashboard updated automatically. All data feeds the ESG report generator.
Case closure triggers verification workflows: project savings are quantified against baseline, GHG reductions are attributed to specific actions, and progress toward corporate and community targets is recalculated. The public-facing sustainability dashboard (spec 6.3) updates with current emissions, diversion rates, energy performance, and climate action status. All data flows into the ESG report generator for annual sustainability disclosure. Council receives automated progress reports showing actions completed, in progress, and planned.
Climate Journey
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Step 01
Collect
Data ingestion
Automated data collection from utility billing (natural gas, electricity), fleet management (fuel consumption), building energy systems, waste management (tonnes to landfill), and water/wastewater operations.
The Data Collection & Integration module (spec 1.4) ingests data from multiple municipal systems automatically. Utility billing integration pulls natural gas (m³) and electricity (kWh) consumption per building per month. Fleet management integration captures fuel consumption by vehicle. Waste management integration records tonnes to landfill. Manual data entry forms handle non-integrated sources with data quality indicators and gap identification.
Step 02
Calculate
Emission factors applied
Automated emission factor application — Ontario electricity grid factor (updated annually), natural gas, fleet fuels, landfill methane, and wastewater process emissions. Scope 1, 2, and 3 categorization.
The Emission Factor Management module (spec 1.3) maintains a library of emission factors per fuel type and source. The Ontario electricity grid emission factor is updated annually to reflect grid decarbonization. Natural gas, diesel, gasoline, and propane factors are applied per the National Inventory Report methodology. Custom emission factors can be added for local sources. Every emission factor version is tracked for recalculation and audit.
Step 03
Inventory
GHG report compiled
Annual corporate and community GHG inventory compiled automatically — total emissions by scope, category, facility, and department. Aligned with GPC (Global Protocol for Community-Scale GHG Emissions) and ISO 14064.
The GHG Reporting module (spec 1.5) compiles the annual inventory from all collected data. Corporate emissions are broken down by Scope 1 (natural gas, fleet fuel, fugitive emissions), Scope 2 (purchased electricity), and Scope 3 (commuting, travel, contracted services). Community emissions are estimated by sector: residential, commercial/institutional, industrial, transportation, waste, and agriculture. Year-over-year trending and emissions intensity metrics (per capita, per m², per km) are calculated automatically.
Step 04
Track
Actions managed
Register and track every climate action initiative — energy retrofits, solar installations, EV fleet conversions, LED lighting, active transportation — with responsible department, timeline, budget, and estimated GHG reduction.
The Climate Action Registry (spec 2.1) manages all initiatives with structured metadata: action description, category (energy efficiency, renewable energy, transportation, waste, land use), responsible department, timeline, estimated GHG reduction, cost, and status (planned, in progress, completed, deferred). Action prioritization considers GHG reduction potential, cost-effectiveness, co-benefits, and feasibility. Gap analysis shows whether current actions are sufficient to meet council-approved targets.
Step 05
Report
PCP milestones
FCM PCP five-milestone framework tracked with submission-ready documentation — from inventory creation (M1) through target-setting (M2), action planning (M3), implementation (M4), to monitoring and reporting (M5).
The FCM PCP Milestone Tracking module (spec 2.4) maps platform data directly to the five-milestone framework. Milestone 1 (Create GHG inventory and forecast) is satisfied by the GHG Reporting module. Milestone 2 (Set reduction target) is managed through Target Setting & Tracking. Milestone 3 (Develop local action plan) links to the Climate Action Registry. Milestone 4 (Implement the plan) tracks through Project Tracking. Milestone 5 (Monitor and report) leverages the reporting engine. Submission documentation is generated automatically.
Step 06
Measure
Progress verified
Year-over-year emissions trending, target progress visualization, project savings verification, and public-facing sustainability dashboard updated automatically. All data feeds the ESG report generator.
Case closure triggers verification workflows: project savings are quantified against baseline, GHG reductions are attributed to specific actions, and progress toward corporate and community targets is recalculated. The public-facing sustainability dashboard (spec 6.3) updates with current emissions, diversion rates, energy performance, and climate action status. All data flows into the ESG report generator for annual sustainability disclosure. Council receives automated progress reports showing actions completed, in progress, and planned.
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