Economic Development, Purpose-Built for Municipalities
From business retention to investment attraction — one platform to grow your local economy, administered entirely under municipal control.
Investment Inquiries
BR&E Documentation
BIA Levy Reconciliation
Certified & Compliant
SOC 2 Type II
Annual third-party audit validates all controls protecting business registry data, BR&E survey responses, and CIP incentive financials.
ISO 27001
Certified ISMS ensures systematic protection of confidential business data, investment inquiries, and competitive intelligence.
WCAG 2.1 AA
Site selector, opportunity board, and BIA member portal meet or exceed WCAG 2.1 Level AA accessibility standards.
MFIPPA Compliant
All business data, BR&E survey responses, and investment inquiries handled under MFIPPA access and privacy rules.
Canadian Data Residency
Business registry, investment pipeline, and incentive program data stored exclusively in Canadian data centres.
PIPEDA Aligned
Personal information of business owners and contacts managed in full compliance with federal privacy legislation.
The Journey
From Fragmentation to Clarity
Unified Business Intelligence
Comprehensive database of every local business with NAICS codes, employment data, and full interaction history.
Proactive Business Retention
Structured business retention visits with early warning system, action tracking, and needs matching.
24/7 Investment Portal
Public-facing site selector with property search, community data packages, and lead pipeline management.
Automated Council Reports
Real-time economic development KPIs with automated council-ready reports and annual impact analysis.
Measurable Impact
Engineered for Impact
Business intelligence
Complete registry with NAICS, employment, and interaction history
Retention effectiveness
Earlier identification of at-risk businesses through early warning system
Investment inquiries
Increase in qualified leads through online site selector tool
Reporting time
Reduction in manual report compilation — automated from live data
Platform Health
Always On. Always Secure.
Platform uptime SLA
Guaranteed availability for economic development operations
Municipality scale
Capacity for municipalities of all sizes
API response (p95)
Fast response times for all API calls
Deployment timeline
Typical implementation duration
The Challenge
Why the Status Quo Fails
Economic development efforts are fragmented, unmeasured, and invisible to council.
Business data scattered across spreadsheets, email, and personal files
No early warning system for at-risk businesses — retention is reactive
Investment inquiries lost with no pipeline tracking or conversion metrics
CIP incentive compliance tracked manually — clawback enforcement missed
Annual reports compiled manually — weeks of staff time, questionable accuracy
Estimated Annual Cost of Status Quo
$170K – $340K
Every resident deserves a government that remembers who they are. Civic Economic Development was designed to make that standard — one record, one platform, one consistent experience across every department and channel.
Product Vision
Civic Economic Development
The Solution
Civic Economic Development
Civic Economic Development unifies business intelligence, retention programs, investment attraction, and impact reporting in a single platform designed for Canadian municipalities.
Business Registry & CRM
Comprehensive database of every local business with NAICS classification, lifecycle tracking, and interaction history.
Comprehensive database of every local business with NAICS classification, lifecycle tracking, and interaction history.
Business Retention & Expansion
Structured BR&E survey programs with early warning system for at-risk businesses and needs matching.
Structured BR&E survey programs with early warning system for at-risk businesses and needs matching.
Site Selector & Investment Attraction
Public-facing available property inventory with community data packages and development charge calculators.
Public-facing available property inventory with community data packages and development charge calculators.
BIA Management
Member management, levy calculation, budget administration, event coordination, and board governance.
Member management, levy calculation, budget administration, event coordination, and board governance.
Incentive & Grant Programs
Full CIP incentive lifecycle from application intake through compliance monitoring and clawback enforcement.
Full CIP incentive lifecycle from application intake through compliance monitoring and clawback enforcement.
Economic Impact Reporting
Assessment growth, job creation, investment metrics, and council-ready presentations from platform data.
Assessment growth, job creation, investment metrics, and council-ready presentations from platform data.
Who Benefits
Purpose-Built for Every Stakeholder
Economic Development Officer
Unified Business Management
- Unified business registry eliminates spreadsheet chaos
- BR&E visits tracked with action items and follow-ups
- Investment pipeline with conversion metrics
Unified Business Management
- Unified business registry eliminates spreadsheet chaos
- BR&E visits tracked with action items and follow-ups
- Investment pipeline with conversion metrics
Digital Investment Portal
- Public site selector generates qualified leads 24/7
- Community data packages generated on demand
- Pipeline dashboard with stage tracking and forecasting
BIA Administration Hub
- Levy calculations automated from assessment roll
- Member portal with events and communications
- Budget tracking with real-time variance reporting
Executive Dashboard
- Real-time economic development KPIs on dashboard
- Annual report generated from live data — zero manual compilation
- ROI evidence for economic development budget justification
Financial Compliance
- CIP incentive compliance automated with clawback tracking
- BIA levy reconciliation integrated with tax billing
- Grant disbursement audit trail for provincial compliance
Quick Reference
At a Glance
What Municipalities Say
Trusted by Municipal Leaders
Hear from the CAOs, IT managers, and front-line staff who transformed their municipalities with Civic Economic Development.
“We moved from scattered spreadsheets to a single source of truth for every business in our community — BR&E visits are now tracked end-to-end.”
Economic Development Officer
Projected outcome
Town of Millbrook · pop. 35 000
100%
Business Registry Coverage
Proven Results
Customer Success Stories
Real deployments. Real outcomes. Explore how Ontario municipalities transformed their operations.
Success Story
Regional centre consolidates economic development operations
City-tier municipality (pop. ~85 000) residents · 16-week deployment
Challenge
Business data scattered across three departments, BR&E program paper-based, no investment inquiry tracking.
Outcome
100 % of businesses in registry, 50+ BR&E visits in Year 1, 25 % increase in qualified investment inquiries through site selector.
Key Results
100 %
Business registry coverage
50+
BR&E visits in Year 1
25 %
Increase in qualified inquiries
Get Started
Ready to Transform Constituent Service Delivery?
Schedule a consultation with our municipal solutions team to discuss your requirements, see a live demonstration, and receive a tailored implementation proposal.