Tailored for Your Municipality
Tailored to Your Municipality
Every Canadian municipality runs elections differently — number of wards, school board panels, advance poll days, tabulator models, internet voting vendor, and local bylaws. Civic Elections provides a robust, MEA-compliant foundation — then adapts to your specific election configuration. With a full source code licence, your customization options are limitless.
The Journey
From Fragmentation to Clarity
Discover
Map your processes, pain points, and integration landscape
Configure
Build workflows, forms, and routing rules on existing modules
Deploy
Phased rollout with role-based training and hypercare support
Evolve
Quarterly reviews to refine and expand as your needs grow
Philosophy
Our Approach to Customization
Civic CRM is built on the principle of configuration over customization — empowering municipalities to tailor the platform without costly custom development.
Approach 01
Election Configuration Engine
Every municipality runs elections differently — number of wards, school board panels, advance poll days, tabulator models, internet voting vendor, and local bylaws. The configuration engine lets you define your election parameters without code changes. Ward boundaries, offices, voting channels, timelines, and spending limit formulas are all configurable per election cycle.
Configuration Patterns
How Municipalities Tailor Civic CRM
From bilingual interfaces to ward-based routing, explore configuration patterns designed for Canadian municipalities. Filter by base module to find relevant patterns.
Implementation
Your Customization Journey
A structured, transparent process that takes your municipality from requirements gathering to a fully tailored deployment. Click each phase to explore.
Phase 1 of 6
Election Cycle Setup Workshop
Civic consultants work with the returning officer and election team to configure the election cycle: offices, ward boundaries, advance poll schedule, voting channels, tabulator models, and timeline per MEA. Typically completed 12–18 months before election day.
Phase 1 · 2–3 weeks
Election Cycle Setup Workshop
Civic consultants work with the returning officer and election team to configure the election cycle: offices, ward boundaries, advance poll schedule, voting channels, tabulator models, and timeline per MEA. Typically completed 12–18 months before election day.
Phase 2 · 4–6 weeks
Form & Template Customization
Customize nomination forms, voter notification cards, ballot templates, and financial statement forms. Municipality provides branding assets and content. Civic configures templates with MEA-compliant field requirements. Review and approval workflow with clerk's office.
Phase 3 · 2–3 weeks
Integration Configuration
Configure integrations: MPAC data exchange, GIS ward boundary import, tabulator model connection, internet voting platform link, payment gateway, and municipal website content syndication. Integration testing with each external system.
Phase 4 · 2 weeks
Parallel Election Simulation
Full election simulation running parallel to current manual processes. Complete cycle: voters list import, nomination period, ballot preparation, mock voting, results collection, and post-election reporting. Staff training on every module during simulation.
Phase 5 · 2–3 weeks
Pre-Election Readiness Review
Comprehensive readiness review 3–6 months before election day: system configuration validation, load testing (election night capacity), disaster recovery rehearsal, security penetration test, AODA accessibility audit, and staff proficiency assessment.
Phase 6 · Ongoing
Election Day Support & Post-Election Transition
Civic provides on-site and remote support throughout advance polls and election day. Election night operations monitoring. Post-election: financial statement filing period support, compliance review assistance, post-election report generation, and lessons-learned documentation.