Product Experience
Every role. One platform.
From front-counter staff handling resident requests to the CAO reviewing council-ready reports — every role has a purpose-built journey. Explore how Civic Forestry works for your team.
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Explore the Interface
Click through the actual Civic Forestry interface. Navigate between the dashboard, resident profiles, service requests, and reports to see how everything connects.
47,832
Total Trees
+1,240 vs last month34.2%
Canopy Cover
+0.8% vs last month127
High-Risk Trees
-23 vs last month97%
EAB Compliance
+4% vs last monthRecent Activity
Risk assessment completed — 48 Elm St (moderate risk)
Arborist · 8 min ago
Private tree removal permit approved — 221 Oak Ave
Permits · 15 min ago
Cyclic pruning zone B-4 — 12 trees completed today
Crew Alpha · 22 min ago
EAB injection scheduled — Ash cluster, Victoria Park
Pest Mgmt · 35 min ago
Citizen tree request — dead branch over sidewalk, 89 Maple Dr
CRM · 1 hr ago
Role-Based Journeys
One Platform, Every Perspective
Select a role to explore their complete journey through Civic CRM — from day-one onboarding to daily workflows and strategic outcomes.
Municipal Arborist
From Assessment to Action
Follow the complete lifecycle of a tree risk assessment — from field inspection through ISA TRAQ-compliant rating to work order generation and mitigation completion. Full audit trail, immutable records, liability-ready documentation at every step.
Inspect
Field assessment
Scan the tree's QR tag to instantly retrieve its full record — species, DBH, maintenance history, previous risk ratings, and site conditions — on the mobile device.
The arborist arrives on site and scans the tree's QR tag with their mobile device camera. The tree record loads instantly with species, DBH, height, crown spread, condition rating, structural defects, site conditions, full maintenance history, and any previous risk assessment records. GPS confirms the arborist is at the correct tree location. Photo capture documents current conditions with automatic metadata stamping.
Assess
ISA TRAQ rating
Complete the structured risk assessment — assessment level, target identification, likelihood of failure, likelihood of impact, and consequences — producing a defensible risk rating.
The ISA TRAQ risk assessment form guides the arborist through the three-dimensional scoring methodology. Assessment level (limited visual, basic, advanced), target identification (pedestrians, vehicles, structures, utilities), likelihood of failure (structural condition, load history, site factors), likelihood of impact (target use-rate, proximity), and consequences (target type and value). The system calculates the overall risk rating — low, moderate, high, or extreme — and displays the recommended response timeline.
Document
Evidence captured
Attach photos and video of structural defects, targets, and site conditions. GPS-stamped evidence becomes part of the immutable assessment record for liability defence.
Photos and video of the tree, structural defects (cavities, cracks, lean, deadwood, root damage), targets (sidewalk, house, play equipment, parking), and overall site conditions are captured directly from the mobile device and automatically attached to the assessment record. Each photo is GPS-stamped, time-stamped, and linked to the assessor's credential record. Evidence is stored immutably — critical for defending removal decisions and responding to damage claims.
Mitigate
Work order generated
High-risk and extreme-risk trees automatically generate work orders for mitigation — pruning, cabling, or removal — with response timelines enforced by the risk rating.
When the assessment results in a high or extreme risk rating, the system automatically generates a work order for mitigation. The recommended action (crown reduction pruning, deadwood removal, cabling/bracing, or removal) is pre-populated based on the defect type and risk factors. Response timelines are enforced — extreme risk requires immediate action, high risk within 90 days, moderate within 1 year. Work orders are dispatched to crews or contractors with the tree location, priority, and required actions.
Verify
Mitigation confirmed
Crew or contractor completes mitigation work, uploads completion photos, and the arborist verifies the risk has been adequately addressed. Post-mitigation risk rating updated.
The assigned crew or contractor completes the mitigation work and uploads completion photos from the field. The arborist reviews the completion report, inspects the work (in person or via photos), and updates the tree's risk rating to reflect the post-mitigation condition. If the mitigation was a removal, the system logs the stump for removal scheduling and triggers compensation planting requirements based on bylaw formula.
Report
Compliance documented
Assessment, mitigation, and completion data feeds into risk management dashboards, annual urban forest report, and council briefing materials — demonstrating duty-of-care compliance.
The complete assessment-to-mitigation cycle is recorded in the tree's permanent timeline and feeds into risk management dashboards showing risk distribution across the inventory, mitigation response time compliance, and assessment completion rates. Data flows into the annual urban forest report and council briefing note generation. In the event of a damage claim, the complete audit trail — inspections, risk assessments, mitigation actions, and timelines — demonstrates the municipality's duty-of-care compliance.
Assessment Journey
0 / 6
Step 01
Inspect
Field assessment
Scan the tree's QR tag to instantly retrieve its full record — species, DBH, maintenance history, previous risk ratings, and site conditions — on the mobile device.
The arborist arrives on site and scans the tree's QR tag with their mobile device camera. The tree record loads instantly with species, DBH, height, crown spread, condition rating, structural defects, site conditions, full maintenance history, and any previous risk assessment records. GPS confirms the arborist is at the correct tree location. Photo capture documents current conditions with automatic metadata stamping.
Step 02
Assess
ISA TRAQ rating
Complete the structured risk assessment — assessment level, target identification, likelihood of failure, likelihood of impact, and consequences — producing a defensible risk rating.
The ISA TRAQ risk assessment form guides the arborist through the three-dimensional scoring methodology. Assessment level (limited visual, basic, advanced), target identification (pedestrians, vehicles, structures, utilities), likelihood of failure (structural condition, load history, site factors), likelihood of impact (target use-rate, proximity), and consequences (target type and value). The system calculates the overall risk rating — low, moderate, high, or extreme — and displays the recommended response timeline.
Step 03
Document
Evidence captured
Attach photos and video of structural defects, targets, and site conditions. GPS-stamped evidence becomes part of the immutable assessment record for liability defence.
Photos and video of the tree, structural defects (cavities, cracks, lean, deadwood, root damage), targets (sidewalk, house, play equipment, parking), and overall site conditions are captured directly from the mobile device and automatically attached to the assessment record. Each photo is GPS-stamped, time-stamped, and linked to the assessor's credential record. Evidence is stored immutably — critical for defending removal decisions and responding to damage claims.
Step 04
Mitigate
Work order generated
High-risk and extreme-risk trees automatically generate work orders for mitigation — pruning, cabling, or removal — with response timelines enforced by the risk rating.
When the assessment results in a high or extreme risk rating, the system automatically generates a work order for mitigation. The recommended action (crown reduction pruning, deadwood removal, cabling/bracing, or removal) is pre-populated based on the defect type and risk factors. Response timelines are enforced — extreme risk requires immediate action, high risk within 90 days, moderate within 1 year. Work orders are dispatched to crews or contractors with the tree location, priority, and required actions.
Step 05
Verify
Mitigation confirmed
Crew or contractor completes mitigation work, uploads completion photos, and the arborist verifies the risk has been adequately addressed. Post-mitigation risk rating updated.
The assigned crew or contractor completes the mitigation work and uploads completion photos from the field. The arborist reviews the completion report, inspects the work (in person or via photos), and updates the tree's risk rating to reflect the post-mitigation condition. If the mitigation was a removal, the system logs the stump for removal scheduling and triggers compensation planting requirements based on bylaw formula.
Step 06
Report
Compliance documented
Assessment, mitigation, and completion data feeds into risk management dashboards, annual urban forest report, and council briefing materials — demonstrating duty-of-care compliance.
The complete assessment-to-mitigation cycle is recorded in the tree's permanent timeline and feeds into risk management dashboards showing risk distribution across the inventory, mitigation response time compliance, and assessment completion rates. Data flows into the annual urban forest report and council briefing note generation. In the event of a damage claim, the complete audit trail — inspections, risk assessments, mitigation actions, and timelines — demonstrates the municipality's duty-of-care compliance.
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