Tailored for Your Municipality
Tailored to Your Integration Landscape
Every Canadian municipality has a unique combination of legacy systems, provincial data exchange requirements, and departmental workflows. Civic Integration Hub provides a robust, standards-compliant foundation — then adapts to your specific system landscape, data flows, and integration priorities. With a full source code licence, your customization options are limitless.
The Journey
From Fragmentation to Clarity
Discover
Map your processes, pain points, and integration landscape
Configure
Build workflows, forms, and routing rules on existing modules
Deploy
Phased rollout with role-based training and hypercare support
Evolve
Quarterly reviews to refine and expand as your needs grow
Philosophy
Our Approach to Customization
Civic CRM is built on the principle of configuration over customization — empowering municipalities to tailor the platform without costly custom development.
Approach 01
Configuration Over Custom Code
Most integration requirements are addressed through configuration — not custom code. Connectors are configured via admin UI with endpoint URLs, authentication credentials, field mappings, and scheduling. ETL pipelines are built with the visual drag-and-drop designer. Event bus topics and subscriptions are managed through the event catalog. Master data matching rules are tuned via configurable confidence thresholds. This keeps total cost of ownership low and enables your team to adapt integrations as systems evolve.
Configuration Patterns
How Municipalities Tailor Civic CRM
From bilingual interfaces to ward-based routing, explore configuration patterns designed for Canadian municipalities. Filter by base module to find relevant patterns.
Implementation
Your Customization Journey
A structured, transparent process that takes your municipality from requirements gathering to a fully tailored deployment. Click each phase to explore.
Phase 1 of 6
Integration Landscape Assessment
2–3 weeks of structured assessment to inventory all existing systems, current integrations (including undocumented batch scripts and FTP jobs), data flows, provincial data exchange requirements, and integration pain points.
Phase 1 · 2–3 weeks
Integration Landscape Assessment
2–3 weeks of structured assessment to inventory all existing systems, current integrations (including undocumented batch scripts and FTP jobs), data flows, provincial data exchange requirements, and integration pain points.
Phase 2 · 4–6 weeks
Master Data & Connector Configuration
4–6 weeks of platform configuration — master data matching rules, golden record establishment, provincial connector setup (MPAC, Teranet, ServiceOntario), financial institution integration, and core Civic Suite module connections.
Phase 3 · 2–3 weeks
Pipeline Build & Legacy Bridging
2–3 weeks of ETL pipeline construction for batch data flows, legacy system CDC bridging, and data migration from incumbent integration tools. Pre-built municipal templates accelerate common data flow setup.
Phase 4 · 2 weeks
Integration Testing & Validation
2 weeks of end-to-end integration testing with real data. Verify data accuracy across all connected systems, SLA compliance, error handling, and audit trail completeness. Parallel-run with existing integrations where applicable.
Phase 5 · 2–3 weeks
Go-Live & Monitoring Activation
Phased go-live by integration priority. Operations dashboard, alerting, and SLA monitoring activated. Dedicated support during the 90-day hypercare period with accelerated response times for integration issues.
Phase 6 · Ongoing
Continuous Optimization
Quarterly integration health reviews to assess data quality trends, pipeline performance, error patterns, and SLA compliance. Self-service pipeline designer adoption grows as departmental staff build and maintain their own data flows. Source code access enables optimization without vendor dependency.