Product Experience
Every role. One platform.
From front-counter staff handling resident requests to the CAO reviewing council-ready reports — every role has a purpose-built journey. Explore how Civic Integration Hub works for your team.
Watch the 3-Minute Demo
See Civic Integration Hub handle a complete resident service request — from intake through resolution and council reporting.
Request Video AccessTry It Now
Explore the Interface
Click through the actual Civic Integration Hub interface. Navigate between the dashboard, resident profiles, service requests, and reports to see how everything connects.
14
Connected Systems
+2 vs last month8ms
Sync Latency
-65% vs last month148K
Events Today
+12% vs last month96.8%
Data Quality
+3.2pp vs last monthRecent Activity
Teranet ownership change processed — 4 systems updated
Integration · 12s ago
MPAC supplementary roll — 47 properties updated
Tax · 2 min ago
EFT batch generated — 847 payments / $2.4M
Finance · 5 min ago
Bank reconciliation — 98.7% auto-matched
Finance · 8 min ago
Citizen duplicate resolved — 2 records merged
MDM · 15 min ago
Role-Based Journeys
One Platform, Every Perspective
Select a role to explore their complete journey through Civic CRM — from day-one onboarding to daily workflows and strategic outcomes.
Integration Administrator
From Configuration to Operations
Follow the complete lifecycle of integration management — from initial connector setup through pipeline design, monitoring, and optimization. Full control over every data flow with self-service configuration and real-time operations visibility.
Connect
System registration
Register all internal and external systems in the Integration Hub — Civic Suite modules auto-discovered, legacy systems configured with connection parameters, provincial connectors authenticated with government credentials.
The System Registry catalogues every connected system with endpoint URLs, authentication credentials (stored encrypted in the credential vault), health check endpoints, and SLA targets. Civic Suite modules are auto-discovered via service mesh. Legacy systems (AS/400, Oracle, SQL Server) are registered with JDBC/ODBC connection parameters. Provincial connectors (MPAC, Teranet, ServiceOntario) are configured with government-issued authentication credentials. Every system registration is logged to the audit trail.
Map
Master data setup
Configure master data matching rules for citizen, property, and business golden records. Define cross-system identity resolution with probabilistic matching thresholds and data stewardship assignments.
Master Data Management (spec Module 1) is configured with matching rules per entity type. Citizen matching uses name + DOB, email, phone, and address + last name with adjustable confidence thresholds. Property matching links MPAC roll numbers to municipal assessment accounts, GIS parcels, and utility service addresses. Business matching resolves legal names, operating names, and Ontario Business Registry numbers. Data steward assignments ensure each domain has accountable owners. Initial data profiling identifies quality issues across source systems.
Build
Pipeline design
Create ETL/ELT pipelines with the visual designer — drag-and-drop source connectors, transformation operators, and target destinations. Apply municipal-specific transformations. Schedule with cron, event triggers, or dependency chains.
The Pipeline Designer Canvas (spec Module 5) enables drag-and-drop construction of data flows. Source connectors pull from databases (SQL Server, PostgreSQL, Oracle, MySQL, DB2), files (CSV, XML, JSON, fixed-width), and APIs. Transformation operators include field mapping, data type conversion, string manipulation, date formatting, lookup enrichment, conditional logic, aggregation, and deduplication. Municipal Transform Pack adds roll number formatting, legal description parsing, and PSAB code mapping. Pipeline versioning tracks all changes with rollback capability.
Secure
Access & audit
Configure API gateway security (OAuth 2.0, rate limiting, IP restrictions), master data privacy controls per data element, and audit trail settings. Enable department-level access restrictions on citizen and property data.
API Gateway security (spec Module 4) is configured with OAuth 2.0 client credentials, consumer-specific rate limits, IP whitelisting for internal and partner integrations, and geographic restrictions for public APIs. Master data privacy controls enforce department-level access — tax staff see tax attributes, recreation staff see enrollment data. Audit trail configuration sets retention periods (minimum 7 years, default 10) and anomaly alerting thresholds. Tamper-proof append-only storage with cryptographic checksums enabled.
Monitor
Operations dashboard
Real-time operations dashboard showing system connectivity, message throughput, error rates, queue depths, and SLA compliance. Drill-down to individual transaction traces. Automated alerting for failures and SLA violations.
The Operations Dashboard (spec Module 6) provides single-pane-of-glass visibility across all integrations. Real-time metrics: message volumes with time-series graphs, success/failure rates with trend indicators, latency at p50/p95/p99, queue depths with backlog warnings, and system connectivity traffic lights. Drill-down from dashboard to individual transaction trace with full context. Error categorization (transient, data quality, system) drives automated resolution. Dead letter queue management for permanently failed messages. SLA violation alerts notify responsible teams immediately.
Optimize
Continuous improvement
Analyze integration performance trends, tune pipeline throughput, refine master data matching rules, and expand connectivity. Connector SDK enables building custom integrations. Source code access ensures full control.
Quarterly integration health reviews assess data quality trends (master data quality scoring shows improvement over time), pipeline performance (throughput, error rates, SLA compliance), and integration landscape changes. The Connector SDK (spec Module 8) enables your team to build custom connectors with standardized patterns. Community marketplace shares connectors between municipalities. Full source code access means optimization never requires vendor engagement — your team controls the integration platform completely.
Admin Journey
0 / 6
Step 01
Connect
System registration
Register all internal and external systems in the Integration Hub — Civic Suite modules auto-discovered, legacy systems configured with connection parameters, provincial connectors authenticated with government credentials.
The System Registry catalogues every connected system with endpoint URLs, authentication credentials (stored encrypted in the credential vault), health check endpoints, and SLA targets. Civic Suite modules are auto-discovered via service mesh. Legacy systems (AS/400, Oracle, SQL Server) are registered with JDBC/ODBC connection parameters. Provincial connectors (MPAC, Teranet, ServiceOntario) are configured with government-issued authentication credentials. Every system registration is logged to the audit trail.
Step 02
Map
Master data setup
Configure master data matching rules for citizen, property, and business golden records. Define cross-system identity resolution with probabilistic matching thresholds and data stewardship assignments.
Master Data Management (spec Module 1) is configured with matching rules per entity type. Citizen matching uses name + DOB, email, phone, and address + last name with adjustable confidence thresholds. Property matching links MPAC roll numbers to municipal assessment accounts, GIS parcels, and utility service addresses. Business matching resolves legal names, operating names, and Ontario Business Registry numbers. Data steward assignments ensure each domain has accountable owners. Initial data profiling identifies quality issues across source systems.
Step 03
Build
Pipeline design
Create ETL/ELT pipelines with the visual designer — drag-and-drop source connectors, transformation operators, and target destinations. Apply municipal-specific transformations. Schedule with cron, event triggers, or dependency chains.
The Pipeline Designer Canvas (spec Module 5) enables drag-and-drop construction of data flows. Source connectors pull from databases (SQL Server, PostgreSQL, Oracle, MySQL, DB2), files (CSV, XML, JSON, fixed-width), and APIs. Transformation operators include field mapping, data type conversion, string manipulation, date formatting, lookup enrichment, conditional logic, aggregation, and deduplication. Municipal Transform Pack adds roll number formatting, legal description parsing, and PSAB code mapping. Pipeline versioning tracks all changes with rollback capability.
Step 04
Secure
Access & audit
Configure API gateway security (OAuth 2.0, rate limiting, IP restrictions), master data privacy controls per data element, and audit trail settings. Enable department-level access restrictions on citizen and property data.
API Gateway security (spec Module 4) is configured with OAuth 2.0 client credentials, consumer-specific rate limits, IP whitelisting for internal and partner integrations, and geographic restrictions for public APIs. Master data privacy controls enforce department-level access — tax staff see tax attributes, recreation staff see enrollment data. Audit trail configuration sets retention periods (minimum 7 years, default 10) and anomaly alerting thresholds. Tamper-proof append-only storage with cryptographic checksums enabled.
Step 05
Monitor
Operations dashboard
Real-time operations dashboard showing system connectivity, message throughput, error rates, queue depths, and SLA compliance. Drill-down to individual transaction traces. Automated alerting for failures and SLA violations.
The Operations Dashboard (spec Module 6) provides single-pane-of-glass visibility across all integrations. Real-time metrics: message volumes with time-series graphs, success/failure rates with trend indicators, latency at p50/p95/p99, queue depths with backlog warnings, and system connectivity traffic lights. Drill-down from dashboard to individual transaction trace with full context. Error categorization (transient, data quality, system) drives automated resolution. Dead letter queue management for permanently failed messages. SLA violation alerts notify responsible teams immediately.
Step 06
Optimize
Continuous improvement
Analyze integration performance trends, tune pipeline throughput, refine master data matching rules, and expand connectivity. Connector SDK enables building custom integrations. Source code access ensures full control.
Quarterly integration health reviews assess data quality trends (master data quality scoring shows improvement over time), pipeline performance (throughput, error rates, SLA compliance), and integration landscape changes. The Connector SDK (spec Module 8) enables your team to build custom connectors with standardized patterns. Community marketplace shares connectors between municipalities. Full source code access means optimization never requires vendor engagement — your team controls the integration platform completely.
Ready to Transform Your Municipality?
See Civic Integration Hub in your environment
Schedule a personalized walkthrough with our municipal solutions team. We’ll configure a demo environment to match your municipality’s structure.