Questions & Answers
Frequently Asked Questions
Common questions about Receipting
A standard implementation takes 12–16 weeks, covering GL mapping configuration, subsidiary billing module integration, payment terminal provisioning, cashier training, and parallel run. Phased rollouts (one location at a time) are supported. The timeline depends on the number of subsidiary billing integrations and location count — a single-location municipality with 3 billing modules can go live in as few as 8 weeks.
Yes. The implementation includes a data migration workstream that maps legacy payment records, receipt history, and GL posting history to the Civic Receipting data model. We typically migrate 3–7 years of historical data so that customer service reps can look up past payments and reprint receipts from day one. Data migration is validated through automated reconciliation before go-live.
Civic Receipting supports any P2PE-validated semi-integrated terminal. If your current terminals support semi-integrated P2PE, they can likely be reused. If they are standalone (cashier manually keys the amount on the terminal), they will need to be replaced with semi-integrated devices. We provide terminal recommendations and coordinate with your payment processor for key injection and provisioning.
Yes, parallel operation is standard practice. During the parallel run period (typically 2–4 weeks), both systems process transactions simultaneously. Reconciliation between the two systems is performed daily. This validates data accuracy, GL posting integrity, and cashier workflow before the legacy system is decommissioned.
Training follows a role-based program: Cashier training (4 hours — account lookup, payment processing, receipt management), Supervisor training (6 hours — drawer management, voids/reversals, EOD close, reporting), and Finance/Admin training (4 hours — GL verification, revenue reports, configuration). Training includes hands-on practice with test data. Train-the-trainer model supported for ongoing new hire training.
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