Tailored for Your Municipality
Tailored to Your Recreation Department
Every Canadian municipality runs its recreation programs differently — different facilities, different fee structures, different subsidy programs, different seasonal calendars, and different community priorities. Civic Recreation Management provides a robust, compliance-ready foundation — then adapts to your specific operational requirements. No two deployments are identical because no two recreation departments are identical. With a full source code licence, your customization options are limitless.
The Journey
From Fragmentation to Clarity
Discover
Map your processes, pain points, and integration landscape
Configure
Build workflows, forms, and routing rules on existing modules
Deploy
Phased rollout with role-based training and hypercare support
Evolve
Quarterly reviews to refine and expand as your needs grow
Philosophy
Our Approach to Customization
Civic CRM is built on the principle of configuration over customization — empowering municipalities to tailor the platform without costly custom development.
Approach 01
Configuration Over Customization
Most recreation-specific requirements are addressed through configuration — not custom code. Program categories, age eligibility rules (age-as-of calculations), fee schedules (resident/non-resident, prime/off-peak, family discounts), facility definitions, booking rules, subsidy programs, cancellation policies, and seasonal calendars are all configurable through the administration console without developer involvement. This keeps total cost of ownership low and ensures your team can adapt as community needs evolve.
Configuration Patterns
How Municipalities Tailor Civic CRM
From bilingual interfaces to ward-based routing, explore configuration patterns designed for Canadian municipalities. Filter by base module to find relevant patterns.
Implementation
Your Customization Journey
A structured, transparent process that takes your municipality from requirements gathering to a fully tailored deployment. Click each phase to explore.
Phase 1 of 6
Discovery & Requirements Mapping
2–3 weeks of structured workshops with recreation directors, facility coordinators, front-desk staff, finance, and IT to document current programs, facilities, fee structures, subsidy programs, seasonal calendars, and integration requirements.
Phase 1 · 2–3 weeks
Discovery & Requirements Mapping
2–3 weeks of structured workshops with recreation directors, facility coordinators, front-desk staff, finance, and IT to document current programs, facilities, fee structures, subsidy programs, seasonal calendars, and integration requirements.
Phase 2 · 4–6 weeks
Configuration & Build
4–6 weeks of platform configuration — program categories, age eligibility rules, fee schedules, facility definitions, booking rules, subsidy programs, cancellation policies, instructor profiles, seasonal calendars, registration portal branding, and GL integration mapping.
Phase 3 · 2–3 weeks
Data Migration & Integration
2–3 weeks of historical data import from ActiveNet, PerfectMind, CLASS, or spreadsheet systems — participant profiles, registration history, membership data, and facility booking records. Integration setup with financial systems, HR, and GIS.
Phase 4 · 2 weeks
User Acceptance Testing
2 weeks of role-based testing by recreation coordinators, facility booking staff, and finance using real-world scenarios — registration day simulation with concurrent load testing, facility booking conflicts, subsidy workflows, and revenue reconciliation validation.
Phase 5 · 2–3 weeks
Training & Phased Go-Live
Role-based training followed by phased rollout — registration portal first, then facility booking, memberships, and POS. Dedicated support during the 90-day hypercare period. Timed to align with the start of a new registration season when possible.
Phase 6 · Ongoing
Continuous Optimization
Quarterly business reviews to assess online adoption rates, facility utilization, subsidy program effectiveness, AI model performance, and revenue trends. Refine fee schedules, program mix, and facility allocation based on participation data. Source code access means optimization never requires vendor engagement.