Customization & Configuration

Pre-configured access control templates for common municipal facility types — City Hall, Community Centre, Recreation Centre, Library, Fire Station, Public Works Yard, Water Treatment Plant, and Transit Facility. Each template includes default access zones (public, staff, restricted), business hours, role-based access levels, and after-hours policies. Administrators can apply a template and customize for facility-specific requirements.

Extended incident type taxonomy beyond standard classifications — municipalities can define custom incident types for their specific operational context: council meeting disruption, public event security concern, parking structure incident, pool/aquatic centre emergency, transit station incident. Each custom type includes configurable severity rules, routing (which teams are notified), and investigation workflow triggers.

Digital post orders for each guard assignment — accessible on the mobile patrol app. Facility-specific instructions: building opening/closing procedures, patrol checkpoints with expected check times, emergency procedures (fire, medical, active threat), key contacts, equipment locations (AED, first aid, fire extinguisher), and special instructions per post. Post orders updated centrally and instantly available on guard devices.

Custom security workflows for council and committee meetings — pre-meeting security assessment based on agenda items, automated access activation for council chambers, enhanced CCTV monitoring during meetings, protest management procedures, and post-meeting security stand-down. Threat level escalation based on agenda sensitivity (budget meetings, development approvals, controversial policy decisions).

Configurable incident routing rules that automatically notify the right departments based on incident type and location: workplace harassment → HR + Security, building damage → Facility Maintenance + Security + Insurance, IT security event → IT + Security + Legal, public injury → Health & Safety + Legal + Insurance, environmental alarm → Environmental Services + Security + Regulatory Compliance.

Granular video retention configuration per facility type, camera location, and recording trigger. High-security areas (server rooms, vaults, evidence storage) retain 180+ days. Standard areas (lobbies, hallways) retain 30 days. Parking areas retain 90 days. Motion-triggered recordings retain longer than continuous recordings. Evidence-flagged recordings exempt from automatic deletion until investigation case closure.

Pre-configured multi-channel notification templates for common emergency scenarios: facility lockdown, fire evacuation, severe weather shelter-in-place, medical emergency, gas leak evacuation, and bomb threat. Each template includes PA announcement text, digital signage messages, mobile push content, and SMS alerts — customizable per municipality with bilingual (English/French) support.

Build custom operational dashboards combining security metrics specific to your municipality's priorities: community event security costs, guard overtime trending, false alarm reduction progress, access card turnaround time (hire to card in hand), incident response time by facility, and custom KPIs aligned with council-approved security program objectives. Drag-and-drop dashboard builder with pre-built metric widgets.