Product Experience
Every role. One platform.
From front-counter staff handling resident requests to the CAO reviewing council-ready reports — every role has a purpose-built journey. Explore how Civic Security System works for your team.
Watch the 3-Minute Demo
See Civic Security System handle a complete resident service request — from intake through resolution and council reporting.
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Explore the Interface
Click through the actual Civic Security System interface. Navigate between the dashboard, resident profiles, service requests, and reports to see how everything connects.
0
Active Alarms
-100% vs last month2.4m
Avg Response
-76% vs last month3
Incidents Today
-18% vs last month98%
Patrol Compliance
+12pp vs last monthRecent Activity
Guard patrol completed — City Hall all checkpoints
Security · 2 min ago
Visitor checked in — Council Meeting pre-registered
Reception · 5 min ago
Access denied — expired contractor card at Water Plant
Access Control · 8 min ago
AI alert: loitering detected — Library parking lot
Video Analytics · 15 min ago
After-hours alarm tested — Recreation Centre
Alarms · 22 min ago
Role-Based Journeys
One Platform, Every Perspective
Select a role to explore their complete journey through Civic CRM — from day-one onboarding to daily workflows and strategic outcomes.
Facility Manager
From Building to Building — Total Security Visibility
Follow the Facility Manager's daily workflow — reviewing the security command dashboard, managing access cards across all buildings, processing visitor registrations, monitoring camera health, and ensuring building open/close procedures are followed with complete audit compliance.
Dashboard
Security command view
Open the unified security command dashboard showing real-time status of every municipal facility — active alarms, guard deployment, camera health, access events, and incident activity with building-by-building drill-down.
The Security Command Dashboard (spec 6.4) displays real-time security posture across all facilities. Active alarm indicators, guard GPS positions on a campus map, camera online/offline status, recent access events (granted/denied), and open incidents are visible at a glance. Building-level drill-down shows zone-by-zone security status, recent events, and guard patrol progress. Auto-refresh every 30 seconds with push alerts for critical events.
Access
Card management
Manage the full lifecycle of access cards — issue new cards, assign access levels, configure time-based rules, process lost/stolen reports with instant deactivation across all buildings, and manage contractor cards with automated expiry.
The Access Card Management system (spec 1.1) handles the complete card lifecycle: issue, activate, suspend, and deactivate. Each card links to employee name, department, access level, and card number. Lost/stolen card reporting triggers immediate deactivation across all buildings simultaneously. Contractor cards set with mandatory expiry dates. Visitor temporary cards issued through the Visitor Management module (spec 1.4). Access Level Configuration (spec 1.2) defines zones (public, staff, restricted) with time-based rules.
Visitors
Registration & badges
Process visitor check-ins with digital registration, photo badge printing, host notification, and access zone restrictions. Pre-register expected visitors, manage contractor safety orientation verification, and maintain real-time visitor headcount for emergency evacuation.
Digital Visitor Management (spec 9.3) replaces paper sign-in books. Pre-registration allows hosts to register visitors in advance. Check-in kiosks provide self-service with photo capture and badge printing. Host notification alerts the employee when their visitor arrives. Visitor badges include access zone restrictions enforced through the access control system. Contractor visitors require safety orientation verification. Real-time check-in data provides visitor headcounts by building for evacuation support. MFIPPA-compliant visitor data handling with automated retention limits.
Monitor
Camera & alarm status
Monitor camera health across all facilities, review alarm system status, verify building open/close procedures, and track after-hours access activity with real-time alerts for failed access attempts and door-forced-open events.
The Camera Registry (spec 2.1) tracks every camera by ID, location, type (fixed/PTZ/dome), resolution, and status. Camera coverage maps overlay on building floor plans. The Alarm System Registry (spec 3.1) shows building-level alarm status — alarm type (intrusion, fire, duress, environmental), monitoring method, and service provider. Building Open/Close Procedures (spec 3.4) track armed/disarmed status per building. Access Event Monitoring (spec 1.3) provides real-time logs with alerts for repeated denied access, tailgating, and door-forced-open events.
Keys
Inventory & issuance
Track the complete key inventory — key number, lock/area, and issuance record. Process key sign-outs and returns, monitor master key control, handle loss reports with automated lock change workflow, and integrate with electronic key cabinets.
Key Management (spec 5.3) maintains a digital key inventory: key number, lock/area, issue date, and return date for every key issuance. Master key tracking ensures high-security keys are accounted for. Key loss reporting triggers automated lock change procedure workflows. Electronic key cabinet integration (where applicable) provides physical-digital synchronization. Audit trail captures every key issuance, return, and loss event with timestamp and staff identity.
Report
Facility security metrics
Generate monthly facility security reports with incident counts, alarm response times, access event summaries, guard patrol compliance, camera uptime, and key inventory status — exportable to PDF for council presentations.
Reporting & Analytics (spec 6) provides pre-built facility security reports: incidents by type, location, and time period (spec 6.1); access events by building and zone with after-hours activity (spec 6.2); guard patrol compliance, post coverage hours, and alarm response times (spec 6.3). The Executive Dashboard (spec 6.4) shows active incidents, alarm status, guard deployment, and recent events at a glance. Monthly security metrics auto-generate for council with facility status, trending, and year-over-year comparisons.
Facility Journey
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Step 01
Dashboard
Security command view
Open the unified security command dashboard showing real-time status of every municipal facility — active alarms, guard deployment, camera health, access events, and incident activity with building-by-building drill-down.
The Security Command Dashboard (spec 6.4) displays real-time security posture across all facilities. Active alarm indicators, guard GPS positions on a campus map, camera online/offline status, recent access events (granted/denied), and open incidents are visible at a glance. Building-level drill-down shows zone-by-zone security status, recent events, and guard patrol progress. Auto-refresh every 30 seconds with push alerts for critical events.
Step 02
Access
Card management
Manage the full lifecycle of access cards — issue new cards, assign access levels, configure time-based rules, process lost/stolen reports with instant deactivation across all buildings, and manage contractor cards with automated expiry.
The Access Card Management system (spec 1.1) handles the complete card lifecycle: issue, activate, suspend, and deactivate. Each card links to employee name, department, access level, and card number. Lost/stolen card reporting triggers immediate deactivation across all buildings simultaneously. Contractor cards set with mandatory expiry dates. Visitor temporary cards issued through the Visitor Management module (spec 1.4). Access Level Configuration (spec 1.2) defines zones (public, staff, restricted) with time-based rules.
Step 03
Visitors
Registration & badges
Process visitor check-ins with digital registration, photo badge printing, host notification, and access zone restrictions. Pre-register expected visitors, manage contractor safety orientation verification, and maintain real-time visitor headcount for emergency evacuation.
Digital Visitor Management (spec 9.3) replaces paper sign-in books. Pre-registration allows hosts to register visitors in advance. Check-in kiosks provide self-service with photo capture and badge printing. Host notification alerts the employee when their visitor arrives. Visitor badges include access zone restrictions enforced through the access control system. Contractor visitors require safety orientation verification. Real-time check-in data provides visitor headcounts by building for evacuation support. MFIPPA-compliant visitor data handling with automated retention limits.
Step 04
Monitor
Camera & alarm status
Monitor camera health across all facilities, review alarm system status, verify building open/close procedures, and track after-hours access activity with real-time alerts for failed access attempts and door-forced-open events.
The Camera Registry (spec 2.1) tracks every camera by ID, location, type (fixed/PTZ/dome), resolution, and status. Camera coverage maps overlay on building floor plans. The Alarm System Registry (spec 3.1) shows building-level alarm status — alarm type (intrusion, fire, duress, environmental), monitoring method, and service provider. Building Open/Close Procedures (spec 3.4) track armed/disarmed status per building. Access Event Monitoring (spec 1.3) provides real-time logs with alerts for repeated denied access, tailgating, and door-forced-open events.
Step 05
Keys
Inventory & issuance
Track the complete key inventory — key number, lock/area, and issuance record. Process key sign-outs and returns, monitor master key control, handle loss reports with automated lock change workflow, and integrate with electronic key cabinets.
Key Management (spec 5.3) maintains a digital key inventory: key number, lock/area, issue date, and return date for every key issuance. Master key tracking ensures high-security keys are accounted for. Key loss reporting triggers automated lock change procedure workflows. Electronic key cabinet integration (where applicable) provides physical-digital synchronization. Audit trail captures every key issuance, return, and loss event with timestamp and staff identity.
Step 06
Report
Facility security metrics
Generate monthly facility security reports with incident counts, alarm response times, access event summaries, guard patrol compliance, camera uptime, and key inventory status — exportable to PDF for council presentations.
Reporting & Analytics (spec 6) provides pre-built facility security reports: incidents by type, location, and time period (spec 6.1); access events by building and zone with after-hours activity (spec 6.2); guard patrol compliance, post coverage hours, and alarm response times (spec 6.3). The Executive Dashboard (spec 6.4) shows active incidents, alarm status, guard deployment, and recent events at a glance. Monthly security metrics auto-generate for council with facility status, trending, and year-over-year comparisons.
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