Tailored for Your Municipality
Tailored to Your Tourism Community
Every Canadian municipality has a unique tourism profile — from small-town heritage festivals to multi-day sporting events in resort communities. Civic Tourism & Events provides a compliance-ready foundation that adapts to your specific event types, venue inventory, tourism assets, MAT requirements, and marketing channels. With a full source code licence, customization options are limitless.
The Journey
From Fragmentation to Clarity
Discover
Map your processes, pain points, and integration landscape
Configure
Build workflows, forms, and routing rules on existing modules
Deploy
Phased rollout with role-based training and hypercare support
Evolve
Quarterly reviews to refine and expand as your needs grow
Philosophy
Our Approach to Customization
Civic CRM is built on the principle of configuration over customization — empowering municipalities to tailor the platform without costly custom development.
Approach 01
Configuration Over Customization
Most municipality-specific requirements are addressed through configuration. Event types with required fields and department routing, venue specifications and rate schedules, tourism asset categories and seasonal availability, MAT fee structures, sponsorship tiers, and event calendar categories are all configurable through the administration console without developer involvement.
Configuration Patterns
How Municipalities Tailor Civic CRM
From bilingual interfaces to ward-based routing, explore configuration patterns designed for Canadian municipalities. Filter by base module to find relevant patterns.
Implementation
Your Customization Journey
A structured, transparent process that takes your municipality from requirements gathering to a fully tailored deployment. Click each phase to explore.
Phase 1 of 6
Discovery & Tourism Assessment
2–3 weeks of structured workshops with tourism staff, event coordinators, venue managers, finance team, and IT to document current event types, venue inventory, tourism assets, MAT requirements, and integration needs.
Phase 1 · 2–3 weeks
Discovery & Tourism Assessment
2–3 weeks of structured workshops with tourism staff, event coordinators, venue managers, finance team, and IT to document current event types, venue inventory, tourism assets, MAT requirements, and integration needs.
Phase 2 · 4–6 weeks
Configuration & Build
4–6 weeks of platform configuration — event types with department routing, venue specifications and rates, tourism asset categories, MAT fee structures, marketing channels, event calendar categories, sponsorship tiers, and integration setup.
Phase 3 · 2–3 weeks
Data Migration & Asset Entry
2–3 weeks of tourism asset inventory import, venue data migration, historical event records, accommodation provider registry population, and GIS mapping of assets with coordinate verification.
Phase 4 · 2 weeks
User Acceptance Testing
2 weeks of role-based testing — tourism staff submitting test permit applications, venues booked through the portal, tourism assets verified on public map, MAT remittance workflow validated, event calendar submissions moderated.
Phase 5 · 2–3 weeks
Training & Seasonal Go-Live
Role-based training for tourism staff, venue managers, finance officers, and community submitters. Phased go-live aligned with tourism season. Dedicated support during 90-day hypercare period.
Phase 6 · Ongoing
Continuous Optimization
Quarterly tourism performance reviews: visitor analytics trends, venue utilization optimization, event permitting efficiency, MAT compliance rates, and marketing campaign ROI. Source code access enables optimization without vendor dependency.