Questions & Answers
Frequently Asked Questions
Common questions about Civic Transit — from implementation and hardware integration to AODA compliance, data migration, and pricing. Can't find your answer? Contact our transit specialists.
Civic Transit is purpose-built for Canadian municipal transit authorities serving populations from 10,000 to 100,000+. This includes small systems with 5–10 buses on fixed routes, mid-size systems with 30–100 vehicles and paratransit, and larger urban systems with 100+ vehicles, multiple modes, and demand-responsive services. The platform scales from a single route to a full multi-modal transit network.
No — Civic Transit integrates with your existing CAD/AVL system (Clever Devices, Trapeze, Luminator, Conduent, etc.) via standard APIs and data feeds. Your onboard hardware (MDTs, GPS units, APC sensors, fareboxes) continues to operate as-is. Civic Transit provides the management layer on top: dispatch console, schedule adherence, analytics, and rider information powered by data from your existing equipment.
Civic Transit supports conventional fixed-route transit, express/commuter routes, specialized/paratransit, community bus/circulator, demand-responsive/micro-transit, and seasonal services — all within a single platform. Route types, scheduling rules, fare structures, and reporting can be configured independently per mode while sharing fleet, operator, and rider data across the unified system.
Yes. The entire platform is bilingual (en/fr) — including the administrative interface, rider-facing website and app, service alerts, GTFS feed (route and stop names), timetables, and reports. French language support meets Official Languages Act requirements for municipalities in bilingual regions. Additional language packs can be added for multicultural communities.
Onboard systems (CAD/AVL, fareboxes, APC) continue operating independently during connectivity interruptions — data syncs when connectivity restores. Dispatchers have offline fallback procedures with printed run guides and radio communication. GTFS-RT feeds degrade gracefully to schedule-based predictions. The system is designed with transit-grade reliability: 99.9% uptime SLA with redundant architecture.
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