Civic Utility Billing
Modern utility billing for water, sewer, and waste services
Comprehensive billing platform for municipal water, sewer, stormwater, and waste collection services. Supports AMI/AMR meter reading integration, tiered and seasonal rate structures, consumption analytics, and a self-service customer portal for account management.
90%
Billing Error Reduction
6+
Rate Structures
65%
Self-Service Adoption
Features
What's included
Meter Reading Integration
Automated import from AMI/AMR systems, manual reading entry, and exception handling for estimated reads and zero consumption.
Flexible Rate Structures
Support for flat, tiered, seasonal, time-of-use, and inclining block rate structures with effective dating and rate history.
Multi-Service Billing
Combine water, sewer, stormwater, waste collection, and other charges on a single consolidated bill.
Customer Self-Service Portal
Residents view consumption history, pay bills online, set up pre-authorized payments, and report service issues.
Consumption Analytics
Identify abnormal usage patterns, potential leaks, and billing exceptions with automated alerts to staff and customers.
Final Reads & Move-In/Out
Automated final bill generation, deposit management, and new account setup for property ownership changes.
Benefits
Why choose this product
- Reduce billing errors by 90% with automated meter integration
- Decrease counter visits with self-service payment portal
- Improve water conservation with consumption intelligence
- Support complex rate structures without manual calculations
- Accelerate revenue collection with automated payment processing
Built For
Who uses this product
- Utility Billing Clerks
- Water/Wastewater Operators
- Finance Directors
- Treasurers
Use Cases
Real-world scenarios
Quarterly Billing Cycle
Meter readings are automatically imported, rates applied, bills generated, and e-bills sent to 8,000 accounts — with exception reports flagging anomalies for review.
Leak Detection Alert
The system detects a residential account consuming 3x normal volume and automatically notifies the homeowner and flags the account for staff review.
Integrations
Works with your stack
Tags
Capabilities
Ready to deploy Civic Utility Billing?
Let's discuss how this product fits your municipality's needs.