Features & Modules

15 modules power Civic Utility Billing

A detailed breakdown of Civic Utility Billing capabilities organized by functional area — aligned with the product specification's 10 modules. Each feature is purpose-built for Canadian municipal water, sewer, stormwater, and waste billing operations (5,000–100,000+ accounts). Every capability maps to a plug-and-play module from the Civic platform — each owning a single bounded context with stable APIs and independent lifecycle.

6

Platform Modules

5

Shared Modules

15

Total Modules

WCAG 2.1 AA

Accessibility

Module Map

Every module this product consumes

Civic Utility Billing is a composition product — it assembles capabilities from platform infrastructure and shared functional modules. Click any module with a showcase page to explore it in detail.

Platform Infrastructure

6 modules

Civic Identity

Customer identity for utility accounts

Foundational identity layer — citizen/business single sign-on, verification, consent

Payment Engine

Utility payment processing (online, PAD, counter)

PCI-DSS multi-channel payment processing — online, counter, PAD, kiosk

Notification Engine

Bill delivery, consumption alerts, service notices

Multi-channel citizen & staff communication — email, SMS, push, mail

Reporting & Analytics

Revenue dashboards, consumption reports

Dashboard builder, KPI management, scheduled reports, FIR export

Financial Core

GL posting, revenue recognition

General ledger, fund accounting, PSAB PS 3150 compliance, HST

IoT Sensor Platform

AMI/AMR meter telemetry ingestion

Device registry, telemetry ingestion, edge computing, SCADA bridge

Shared Functional

5 modules

Rate & Fee Engine

Utility rate schedules, tiered pricing

Configurable fee schedules, tiered pricing, penalty/interest calculation

Billing & Invoicing

Utility bill generation, statement cycles

Invoice generation, statement cycles, instalment plans

Arrears & Collections

Arrears aging, shut-off notices, add-to-tax-roll

Aging, collection workflows, add-to-tax-roll, write-off

Cashiering & POS

Counter payments, receipt printing

Counter payments, receipt printing, self-service kiosks

Property Registry

Property/service address master data

Authoritative property/parcel master data — assessment roll link

Domain

4 modules

Utility Account Mgmt

Utility account lifecycle, owner/tenant management

Utility account lifecycle, owner/tenant management

Utility Meter Mgmt

Meter inventory, reads, AMI/AMR integration

Meter inventory, reads, AMI/AMR integration

Utility Rate & Billing

Rate application, consumption billing, adjustments

Rate application, consumption billing, adjustments

Consumption Analytics

Water loss analysis, demand forecasting

Water loss analysis, demand forecasting

Civic Utility Billing composes 15 modules from the Civic platform — each module owns a single bounded context, exposes stable APIs, and can be independently updated. Browse all 147 modules →

Capabilities

Explore by functional area

Select any category to explore its capabilities, the modules that power them, and the outcomes they deliver for your municipality.

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