Tailored for Your Municipality
Tailored to Your Municipality's Accessibility Program
Every Canadian municipality has unique accessibility challenges — different facility portfolios, transit responsibilities, staffing structures, and community demographics. Civic Accessibility Compliance Manager provides a comprehensive, compliance-ready foundation — then adapts to your specific organizational structure, audit priorities, training requirements, and reporting needs. With a full source code licence, your customization options are limitless.
The Journey
From Fragmentation to Clarity
Discover
Map your processes, pain points, and integration landscape
Configure
Build workflows, forms, and routing rules on existing modules
Deploy
Phased rollout with role-based training and hypercare support
Evolve
Quarterly reviews to refine and expand as your needs grow
Philosophy
Our Approach to Customization
Civic CRM is built on the principle of configuration over customization — empowering municipalities to tailor the platform without costly custom development.
Approach 01
Configuration Over Customization
Most municipality-specific requirements are addressed through configuration — not custom code. Barrier categories, priority scoring weights, audit checklists, training requirements by role, IASR applicability (e.g., Transportation Standard for transit operators only), report templates, compliance deadlines, and escalation rules are all configurable through the administration console without developer involvement.
Configuration Patterns
How Municipalities Tailor Civic CRM
From bilingual interfaces to ward-based routing, explore configuration patterns designed for Canadian municipalities. Filter by base module to find relevant patterns.
Implementation
Your Customization Journey
A structured, transparent process that takes your municipality from requirements gathering to a fully tailored deployment. Click each phase to explore.
Phase 1 of 6
Accessibility Program Assessment
2–3 weeks of structured assessment with the accessibility coordinator, HR, facilities, IT, transit (where applicable), and senior leadership to document current compliance tracking methods, pain points, integration requirements, and Year 1 success metrics.
Phase 1 · 2–3 weeks
Accessibility Program Assessment
2–3 weeks of structured assessment with the accessibility coordinator, HR, facilities, IT, transit (where applicable), and senior leadership to document current compliance tracking methods, pain points, integration requirements, and Year 1 success metrics.
Phase 2 · 4–6 weeks
Configuration & Data Import
4–6 weeks of platform configuration — IASR checklist customization, barrier registry setup with existing data import, facility inventory registration, audit schedule establishment, training requirements by role, and integration setup with Civic Suite modules.
Phase 3 · 2–3 weeks
Barrier & Audit Data Migration
2–3 weeks of historical data import from spreadsheets, Word documents, PDFs, and HR systems. Existing barrier inventories, audit reports, training records, and accommodation histories migrated with automated deduplication and validation.
Phase 4 · 2 weeks
User Acceptance Testing
2 weeks of role-based testing by accessibility coordination, HR, facilities, and IT champions using real-world compliance scenarios. Issues triaged and resolved in-sprint. WCAG scanner calibration against known baseline.
Phase 5 · 2–3 weeks
Training & Phased Go-Live
Role-based training for accessibility coordinators, HR staff, facility auditors, IT administrators, and department managers. Phased module rollout starting with barrier registry and multi-year plan, followed by training, audits, and digital accessibility.
Phase 6 · Ongoing
Continuous Compliance Improvement
Quarterly reviews to assess compliance posture improvements, barrier trend analysis, training compliance rates, and WCAG score trajectories. Identify workflow refinements and plan for additional module enablement. Source code access means optimization never requires vendor engagement.