Product Experience
Every role. One platform.
From front-counter staff handling resident requests to the CAO reviewing council-ready reports — every role has a purpose-built journey. Explore how Civic Accessibility works for your team.
Watch the 3-Minute Demo
See Civic Accessibility handle a complete resident service request — from intake through resolution and council reporting.
Request Video AccessTry It Now
Explore the Interface
Click through the actual Civic Accessibility interface. Navigate between the dashboard, resident profiles, service requests, and reports to see how everything connects.
89%
IASR Compliance
+5% vs last month127
Barriers Remediated
+12 vs last month94%
Training Rate
+3% vs last month91%
WCAG Score
+2% vs last monthRecent Activity
Facility audit completed — Community Centre A
Facilities · 2 hours ago
Barrier remediated — Arena B washroom
Facilities · 4 hours ago
Training reminder sent — 12 new hires
HR · 6 hours ago
WCAG scan completed — 91% compliance
IT · 8 hours ago
Accommodation plan created — AC-2025-034
HR · Yesterday
Role-Based Journeys
One Platform, Every Perspective
Select a role to explore their complete journey through Civic CRM — from day-one onboarding to daily workflows and strategic outcomes.
Accessibility Coordinator
Manage the Full Compliance Lifecycle
Oversee the complete AODA/IASR compliance program — from barrier identification and multi-year plan management to training tracking, public reporting, and ministry submissions.
Dashboard Overview
Step action
Open your compliance dashboard to a consolidated view. See overall IASR checklist completion at 87%, 14 open barriers requiring remediation, 3 facility audits scheduled this quarter, and training compliance at 94% across 450 staff. Priority alerts highlight the upcoming annual accessibility report deadline.
Review compliance posture across all IASR standards
Barrier Registry Management
Step action
Navigate the barrier registry showing 127 identified barriers. Filter by category — Architectural (43), Information & Communication (31), Attitudinal (12), Technology (28), Policy (13). Assign priorities using the composite scoring model weighing severity, population impact, and remediation feasibility.
Triage and prioritize identified barriers
Multi-Year Plan Update
Step action
Open the 2025–2030 multi-year accessibility plan. Add a new initiative linking facility washroom remediation to 8 barrier records, assign responsibility to the Facilities department, set target completion for Q3 2026, and attach the estimated $180,000 capital budget allocation.
Link initiatives to barriers with budget and timeline
Training Compliance Review
Step action
Check department-level training compliance. Customer Service training is at 98%, IASR Employment Standard training at 91% (flag 12 new hires requiring onboarding training), and document accessibility training for communications staff at 85%. Generate reminder notifications for overdue completions.
Identify training gaps and trigger reminders
Public Report Generation
Step action
Generate the annual accessibility report draft. The platform assembles barrier remediation progress, new barriers identified, training statistics, consultation summaries, and plan updates into the ministry-compliant format. Review, edit, and publish to the municipal website.
Auto-generate compliant annual accessibility report
Advisory Committee Coordination
Step action
Prepare materials for the quarterly accessibility advisory committee meeting. Generate dashboards showing barrier remediation trends, upcoming capital projects with accessibility components, community complaint summaries, and multi-year plan progress against targets.
Generate committee-ready compliance dashboards
Workflow Progress
0 / 6
Step 01
Dashboard Overview
Step action
Open your compliance dashboard to a consolidated view. See overall IASR checklist completion at 87%, 14 open barriers requiring remediation, 3 facility audits scheduled this quarter, and training compliance at 94% across 450 staff. Priority alerts highlight the upcoming annual accessibility report deadline.
Review compliance posture across all IASR standards
Step 02
Barrier Registry Management
Step action
Navigate the barrier registry showing 127 identified barriers. Filter by category — Architectural (43), Information & Communication (31), Attitudinal (12), Technology (28), Policy (13). Assign priorities using the composite scoring model weighing severity, population impact, and remediation feasibility.
Triage and prioritize identified barriers
Step 03
Multi-Year Plan Update
Step action
Open the 2025–2030 multi-year accessibility plan. Add a new initiative linking facility washroom remediation to 8 barrier records, assign responsibility to the Facilities department, set target completion for Q3 2026, and attach the estimated $180,000 capital budget allocation.
Link initiatives to barriers with budget and timeline
Step 04
Training Compliance Review
Step action
Check department-level training compliance. Customer Service training is at 98%, IASR Employment Standard training at 91% (flag 12 new hires requiring onboarding training), and document accessibility training for communications staff at 85%. Generate reminder notifications for overdue completions.
Identify training gaps and trigger reminders
Step 05
Public Report Generation
Step action
Generate the annual accessibility report draft. The platform assembles barrier remediation progress, new barriers identified, training statistics, consultation summaries, and plan updates into the ministry-compliant format. Review, edit, and publish to the municipal website.
Auto-generate compliant annual accessibility report
Step 06
Advisory Committee Coordination
Step action
Prepare materials for the quarterly accessibility advisory committee meeting. Generate dashboards showing barrier remediation trends, upcoming capital projects with accessibility components, community complaint summaries, and multi-year plan progress against targets.
Generate committee-ready compliance dashboards
Ready to Transform Your Municipality?
See Civic Accessibility in your environment
Schedule a personalized walkthrough with our municipal solutions team. We’ll configure a demo environment to match your municipality’s structure.