Product Experience
Every role. One platform.
From front-counter staff handling resident requests to the CAO reviewing council-ready reports — every role has a purpose-built journey. Explore how Civic Digital Identity works for your team.
Watch the 3-Minute Demo
See Civic Digital Identity handle a complete resident service request — from intake through resolution and council reporting.
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Explore the Interface
Click through the actual Civic Digital Identity interface. Navigate between the dashboard, resident profiles, service requests, and reports to see how everything connects.
18,240
Verified Accounts
+12% vs last month58%
Self-Service Rate
+22pp vs last month4.2m
Avg Form Time
-50% vs last month92%
Notification Delivery
+8% vs last monthRecent Activity
Resident verified via photo ID — Premium tier
Identity · 1 min ago
Building permit application submitted via portal
Planning · 3 min ago
Tax payment processed — multi-service cart ($1,240)
Finance · 6 min ago
Household linking confirmed — 142 Maple Dr
Identity · 12 min ago
Emergency alert test — all-channel override
Emergency · 18 min ago
Role-Based Journeys
One Platform, Every Perspective
Select a role to explore their complete journey through Civic CRM — from day-one onboarding to daily workflows and strategic outcomes.
Resident
From Registration to Full Self-Service
Follow a resident's journey from first account creation through progressive identity verification to full self-service across all municipal services — taxes, utilities, permits, recreation, waste, and more — all from a single login.
Register
Create account
Simple email-and-password registration with only name and email required. Progressive registration collects only what is needed for the current transaction — no overwhelming forms.
The Progressive Registration Engine creates a Basic-tier account with minimal friction. The resident provides name, email, and password — sufficient to browse public information and submit general inquiries. The system tracks the verification journey and surfaces contextual prompts when higher-tier access is needed.
Verify
Prove identity
Choose a verification pathway — upload government-issued photo ID for AI verification, answer knowledge-based municipal questions, or visit a service counter for in-person verification.
When the resident attempts a higher-security operation (viewing tax account, changing utility settings), the system prompts for identity verification. Three pathways accommodate all residents: AI-powered photo ID verification (Ontario DL, passport), knowledge-based municipal data challenges (tax roll amount, utility account number), or in-person verification at a service counter. Verification status upgrades immediately upon completion.
Explore
My Civic Dashboard
Access the personalized My Civic Dashboard — properties, taxes, utilities, permits, licences, recreation, waste, animals, payments, and notifications consolidated in one view.
The My Civic Dashboard aggregates data from all municipal departments into a single resident-centric interface. Properties panel shows assessed values and tax balances. Cases panel tracks all service requests. Permits and licences display with expiry dates and renewal buttons. Recreation shows registrations and waitlists. Payments consolidate all financial transactions. Notification centre manages preferences.
Transact
Forms & payments
Complete digital forms pre-filled from profile data, submit applications with digital signatures, and pay across all service areas in a single consolidated transaction.
The Digital Forms Engine auto-populates known fields from the citizen profile — name, address, phone, property info, licence numbers. Save-and-resume ensures no lost progress. Digital signatures support typed, drawn, and uploaded formats. The unified payment gateway processes credit, debit, bank transfer, and digital wallet payments across all service areas in a single transaction with automatic revenue allocation.
Manage
Household & preferences
Link household members for shared property views, configure notification preferences per category and channel, designate authorized representatives, and manage AODA accommodation settings.
Household linking associates accounts at the same address with mutual consent — shared property-level services while maintaining personal privacy. Notification preferences are configured per category (tax, utility, recreation, emergency) per channel (email, SMS, push). Authorized representatives receive scoped access. AODA preferences (format, font size, language) are stored centrally and applied to all communications.
Feedback
Shape services
Rate satisfaction after interactions, respond to service-specific surveys, and receive closed-loop notifications when feedback leads to tangible improvements in municipal services.
Post-interaction surveys trigger automatically on case closure, permit issuance, and program completion. The NPS tracking engine monitors satisfaction trends. Closed-loop feedback notifies residents when their input leads to changes — 'Based on your feedback, we've increased park mowing frequency in Riverside Park.' This completes the cycle, demonstrating that resident input matters and encouraging continued engagement.
Resident Journey
0 / 6
Step 01
Register
Create account
Simple email-and-password registration with only name and email required. Progressive registration collects only what is needed for the current transaction — no overwhelming forms.
The Progressive Registration Engine creates a Basic-tier account with minimal friction. The resident provides name, email, and password — sufficient to browse public information and submit general inquiries. The system tracks the verification journey and surfaces contextual prompts when higher-tier access is needed.
Step 02
Verify
Prove identity
Choose a verification pathway — upload government-issued photo ID for AI verification, answer knowledge-based municipal questions, or visit a service counter for in-person verification.
When the resident attempts a higher-security operation (viewing tax account, changing utility settings), the system prompts for identity verification. Three pathways accommodate all residents: AI-powered photo ID verification (Ontario DL, passport), knowledge-based municipal data challenges (tax roll amount, utility account number), or in-person verification at a service counter. Verification status upgrades immediately upon completion.
Step 03
Explore
My Civic Dashboard
Access the personalized My Civic Dashboard — properties, taxes, utilities, permits, licences, recreation, waste, animals, payments, and notifications consolidated in one view.
The My Civic Dashboard aggregates data from all municipal departments into a single resident-centric interface. Properties panel shows assessed values and tax balances. Cases panel tracks all service requests. Permits and licences display with expiry dates and renewal buttons. Recreation shows registrations and waitlists. Payments consolidate all financial transactions. Notification centre manages preferences.
Step 04
Transact
Forms & payments
Complete digital forms pre-filled from profile data, submit applications with digital signatures, and pay across all service areas in a single consolidated transaction.
The Digital Forms Engine auto-populates known fields from the citizen profile — name, address, phone, property info, licence numbers. Save-and-resume ensures no lost progress. Digital signatures support typed, drawn, and uploaded formats. The unified payment gateway processes credit, debit, bank transfer, and digital wallet payments across all service areas in a single transaction with automatic revenue allocation.
Step 05
Manage
Household & preferences
Link household members for shared property views, configure notification preferences per category and channel, designate authorized representatives, and manage AODA accommodation settings.
Household linking associates accounts at the same address with mutual consent — shared property-level services while maintaining personal privacy. Notification preferences are configured per category (tax, utility, recreation, emergency) per channel (email, SMS, push). Authorized representatives receive scoped access. AODA preferences (format, font size, language) are stored centrally and applied to all communications.
Step 06
Feedback
Shape services
Rate satisfaction after interactions, respond to service-specific surveys, and receive closed-loop notifications when feedback leads to tangible improvements in municipal services.
Post-interaction surveys trigger automatically on case closure, permit issuance, and program completion. The NPS tracking engine monitors satisfaction trends. Closed-loop feedback notifies residents when their input leads to changes — 'Based on your feedback, we've increased park mowing frequency in Riverside Park.' This completes the cycle, demonstrating that resident input matters and encouraging continued engagement.
Ready to Transform Your Municipality?
See Civic Digital Identity in your environment
Schedule a personalized walkthrough with our municipal solutions team. We’ll configure a demo environment to match your municipality’s structure.