Product Experience
Every role. One platform.
From front-counter staff handling resident requests to the CAO reviewing council-ready reports — every role has a purpose-built journey. Explore how Civic Citizen Engagement works for your team.
Watch the 3-Minute Demo
See Civic Citizen Engagement handle a complete resident service request — from intake through resolution and council reporting.
Request Video AccessTry It Now
Explore the Interface
Click through the actual Civic Citizen Engagement interface. Navigate between the dashboard, resident profiles, service requests, and reports to see how everything connects.
6
Active Projects
+50% vs last month4,280
Total Participants
+300% vs last month34%
Engagement Rate
+31pp vs last month4.2d
Report Turnaround
-85% vs last monthRecent Activity
Survey response submitted — Official Plan Review
Planning · 2 min ago
Map pin added — Transportation Study (Ward 5)
Engineering · 5 min ago
Idea submitted — Park Design crowdsource
Parks · 8 min ago
Participatory budget allocation completed
Finance · 15 min ago
Virtual town hall registration — 340 pre-registered
Communications · 22 min ago
Role-Based Journeys
One Platform, Every Perspective
Select a role to explore their complete journey through Civic CRM — from day-one onboarding to daily workflows and strategic outcomes.
Communications Officer
From Project Creation to Community Impact
Follow the complete lifecycle of an engagement project — from project setup with IAP2 spectrum alignment through multi-tool engagement to auto-generated 'What We Heard' reporting. Reach demographics that never attended a town hall.
Plan
Project setup
Create the engagement project with objectives, IAP2 spectrum level, timeline, geographic scope, target audience, and engagement tools — using pre-built templates for common consultation types.
The Project Builder (spec 1.1) guides staff through structured setup: title, description, objectives, IAP2 spectrum level (inform, consult, involve, collaborate, empower), timeline, geographic scope, and target audience. Pre-built templates for official plan review, park design, budget consultation, and transportation study include recommended tools, sample questions, and timeline suggestions. Project branding with custom hero image and colors. Stakeholder notification lists auto-populated from the Stakeholder Registry.
Build
Tool configuration
Configure engagement tools for the project: design surveys with conditional logic, set up interactive maps with GIS layers, create idea boards, and schedule virtual town halls.
The Tool Selector (spec 1.3) enables mixing multiple engagement methods within a single project. The Survey Builder (spec 2.1) supports 8+ question types with conditional logic, branching, and skip logic. The Map Engagement Engine (spec 2.3) integrates municipal GIS layers for zoning, transit, and parks. Idea Boards (spec 2.4) with community voting and status tracking. Virtual Town Hall (spec 2.7) scheduling with pre-registration and agenda publishing. Participatory Budgeting (spec 2.8) with trade-off visualization.
Launch
Public activation
Publish the project with branded engagement pages, embed tools in the municipal CMS, send notifications to stakeholder lists, and share on social media channels.
The Project Page Generator (spec 5.1) creates branded public engagement pages with all active tools. The CMS Embed Engine (spec 5.1) generates embed codes for surveys, polls, and maps to place in existing municipal web pages. The Stakeholder Notification Engine sends CASL-compliant project invitations to identified stakeholder groups. The Social Media Amplifier (spec 5.5) shares project links on Facebook, Twitter/X, and Instagram with referral tracking. Multilingual (en/fr) content delivered based on participant language preferences.
Moderate
Content management
Review submissions through the moderation queue, respond to forum posts and questions, manage idea board status updates, and monitor real-time participation metrics.
The Moderation Suite (spec 3.5) provides a unified queue for all content requiring review — idea submissions, forum posts, story sharing, and map comments. Automated profanity filtering and PII detection flag content for priority review. Staff can publish, decline (with reason), or respond to submissions. The Engagement Dashboard (spec 4.1) shows real-time participation metrics, contribution counts by tool, and demographic monitoring. Notification of new contributions via email or in-app alerts.
Analyze
AI-powered insights
Review sentiment analysis, theme clustering, and demographic representativeness reports. Identify key themes and underrepresented groups. Prepare 'What We Heard' summary.
The Sentiment Engine (spec 4.3) provides real-time NLP analysis on open-ended responses with positive/negative/neutral scoring and word clouds. The Theme Clusterer (spec 4.3) identifies key themes automatically: '62% of comments related to traffic safety, 23% to parking.' The Demographic Analyzer (spec 4.2) compares participant demographics to census data and flags underrepresented groups. Staff-assisted theme coding enables municipal-specific categorization alongside AI analysis.
Report
What We Heard
Auto-generate the 'What We Heard' report with participation statistics, sentiment analysis, key themes, and representative quotes. Publish for public transparency and link to council agenda.
The Report Generator (spec 4.4) auto-generates 'What We Heard' reports in ≤5 days: project summary, participation statistics, response summaries by question, key themes from AI clustering, sentiment scores, and representative quotes. Configurable templates with municipality branding. Export as PDF, Word, or web page. The Council Linker (spec 5.2) associates reports with council agenda items. The Decision Tracker (spec 5.2) documents how citizen input influenced final decisions — closing the feedback loop.
Engagement Journey
0 / 6
Step 01
Plan
Project setup
Create the engagement project with objectives, IAP2 spectrum level, timeline, geographic scope, target audience, and engagement tools — using pre-built templates for common consultation types.
The Project Builder (spec 1.1) guides staff through structured setup: title, description, objectives, IAP2 spectrum level (inform, consult, involve, collaborate, empower), timeline, geographic scope, and target audience. Pre-built templates for official plan review, park design, budget consultation, and transportation study include recommended tools, sample questions, and timeline suggestions. Project branding with custom hero image and colors. Stakeholder notification lists auto-populated from the Stakeholder Registry.
Step 02
Build
Tool configuration
Configure engagement tools for the project: design surveys with conditional logic, set up interactive maps with GIS layers, create idea boards, and schedule virtual town halls.
The Tool Selector (spec 1.3) enables mixing multiple engagement methods within a single project. The Survey Builder (spec 2.1) supports 8+ question types with conditional logic, branching, and skip logic. The Map Engagement Engine (spec 2.3) integrates municipal GIS layers for zoning, transit, and parks. Idea Boards (spec 2.4) with community voting and status tracking. Virtual Town Hall (spec 2.7) scheduling with pre-registration and agenda publishing. Participatory Budgeting (spec 2.8) with trade-off visualization.
Step 03
Launch
Public activation
Publish the project with branded engagement pages, embed tools in the municipal CMS, send notifications to stakeholder lists, and share on social media channels.
The Project Page Generator (spec 5.1) creates branded public engagement pages with all active tools. The CMS Embed Engine (spec 5.1) generates embed codes for surveys, polls, and maps to place in existing municipal web pages. The Stakeholder Notification Engine sends CASL-compliant project invitations to identified stakeholder groups. The Social Media Amplifier (spec 5.5) shares project links on Facebook, Twitter/X, and Instagram with referral tracking. Multilingual (en/fr) content delivered based on participant language preferences.
Step 04
Moderate
Content management
Review submissions through the moderation queue, respond to forum posts and questions, manage idea board status updates, and monitor real-time participation metrics.
The Moderation Suite (spec 3.5) provides a unified queue for all content requiring review — idea submissions, forum posts, story sharing, and map comments. Automated profanity filtering and PII detection flag content for priority review. Staff can publish, decline (with reason), or respond to submissions. The Engagement Dashboard (spec 4.1) shows real-time participation metrics, contribution counts by tool, and demographic monitoring. Notification of new contributions via email or in-app alerts.
Step 05
Analyze
AI-powered insights
Review sentiment analysis, theme clustering, and demographic representativeness reports. Identify key themes and underrepresented groups. Prepare 'What We Heard' summary.
The Sentiment Engine (spec 4.3) provides real-time NLP analysis on open-ended responses with positive/negative/neutral scoring and word clouds. The Theme Clusterer (spec 4.3) identifies key themes automatically: '62% of comments related to traffic safety, 23% to parking.' The Demographic Analyzer (spec 4.2) compares participant demographics to census data and flags underrepresented groups. Staff-assisted theme coding enables municipal-specific categorization alongside AI analysis.
Step 06
Report
What We Heard
Auto-generate the 'What We Heard' report with participation statistics, sentiment analysis, key themes, and representative quotes. Publish for public transparency and link to council agenda.
The Report Generator (spec 4.4) auto-generates 'What We Heard' reports in ≤5 days: project summary, participation statistics, response summaries by question, key themes from AI clustering, sentiment scores, and representative quotes. Configurable templates with municipality branding. Export as PDF, Word, or web page. The Council Linker (spec 5.2) associates reports with council agenda items. The Decision Tracker (spec 5.2) documents how citizen input influenced final decisions — closing the feedback loop.
Ready to Transform Your Municipality?
See Civic Citizen Engagement in your environment
Schedule a personalized walkthrough with our municipal solutions team. We’ll configure a demo environment to match your municipality’s structure.