Features & Modules
9 modules power Civic Citizen Engagement
A detailed breakdown of Civic Citizen Engagement capabilities organized by functional area — aligned with the product specification's 5 modules. Each feature is purpose-built for Canadian municipal public participation (population 5,000–100,000+). Every capability maps to a plug-and-play module from the Civic platform — each owning a single bounded context with stable APIs and independent lifecycle.
Platform Modules
Shared Modules
Total Modules
Accessibility
Module Map
Every module this product consumes
Civic Citizen Engagement is a composition product — it assembles capabilities from platform infrastructure and shared functional modules. Click any module with a showcase page to explore it in detail.
Platform Infrastructure
7 modulesCivic Identity
Participant identity, SSO, progressive registration
Foundational identity layer — citizen/business single sign-on, verification, consent
View →Notification Engine
Multi-channel participant communication
Multi-channel citizen & staff communication — email, SMS, push, mail
View →Workflow Automation
Engagement project lifecycle workflows
Configurable approval, routing, and escalation workflows
View →Forms Engine
Survey and questionnaire builder
Drag-and-drop form builder with conditional logic and e-signatures
View →Reporting & Analytics
Engagement KPI dashboards, cross-project analytics
Dashboard builder, KPI management, scheduled reports, FIR export
View →Portal Framework
Public-facing engagement project pages
Citizen-facing portal platform — PWA, WCAG 2.1 AA, responsive
View →AI / ML Engine
Sentiment analysis, theme clustering, NLP
NLP, chatbot, computer vision, predictive models, responsible AI
View →Shared Functional
2 modulesCivic Citizen Engagement composes 9 modules from the Civic platform — each module owns a single bounded context, exposes stable APIs, and can be independently updated. Browse all 147 modules →
Capabilities
Explore by functional area
Select any category to explore its capabilities, the modules that power them, and the outcomes they deliver for your municipality.
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See These Modules in Action
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