Questions & Answers
Frequently Asked Questions
Answers to common questions from municipal staff, IT teams, and procurement officers evaluating Civic CRM.
Civic CRM is a constituent relationship management platform built specifically for Ontario municipalities. It consolidates resident interactions across all departments into a single, auditable system — replacing fragmented spreadsheets, legacy databases, and disconnected departmental tools with a unified platform.
Yes. Civic CRM is designed to scale from municipalities with 10–20 users to organizations with 500+ users. The licensing model, configuration complexity, and implementation scope are all adaptable to the size of the organization. Small municipalities benefit from the same enterprise-grade compliance and security features without the overhead of a large-scale deployment.
Civic CRM is purpose-built for Ontario municipal operations. It includes built-in compliance with MFIPPA, PIPEDA, and AODA requirements, pre-configured case types for common municipal services, and native integrations with property tax, utility billing, and work order systems. Commercial CRMs require extensive customization and third-party add-ons to achieve similar municipal functionality — increasing cost and implementation risk.
Yes. The interface, communication templates, and resident-facing components support bilingual operation. Communication preferences can be set per resident to ensure outreach is delivered in the preferred official language.
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Our municipal solutions team is available to answer technical, procurement, and implementation questions specific to your organization.