Interoperability
Integrations & Interoperability
Civic CRM connects to the municipal systems your staff already use — eliminating data silos without requiring a full platform migration. Purpose-built integrations for the Civic Suite, open APIs for third-party systems, and standard data exchange formats for legacy interoperability.
Protocol
REST over HTTPS (TLS 1.3)
Authentication
OAuth 2.0 with API key fallback
Format
JSON with OpenAPI 3.0 specification
Rate Limiting
Configurable per tenant (default 1,000 req/min)
Versioning
URL-based versioning with 24-month deprecation notice
Webhooks
Event-driven notifications for case, contact, and interaction changes
Documentation
Interactive API explorer with sandbox environment
Bulk Operations
Batch endpoints for mass import, export, and update operations
Connected Systems
Integration Ecosystem
Explore the integration ecosystem. Toggle between a hub diagram and filterable grid view. Click any node or card to see data flows and technical details.
Custom Integrations
Don't See Your System?
Our integration team builds custom connectors for municipal-specific systems. Let's discuss your integration landscape.