Features & Modules
11 modules power Civic CRM
A detailed breakdown of Civic CRM capabilities organized by functional area — aligned with the product specification's 13 modules. Each feature is purpose-built for Canadian municipal operations (population 5,000–100,000+). Every capability maps to a plug-and-play module from the Civic platform — each owning a single bounded context with stable APIs and independent lifecycle.
Platform Modules
Shared Modules
Total Modules
Accessibility
Module Map
Every module this product consumes
Civic CRM is a composition product — it assembles capabilities from platform infrastructure and shared functional modules. Click any module with a showcase page to explore it in detail.
Platform Infrastructure
9 modulesCivic Identity
Constituent identity, SSO, family accounts
Foundational identity layer — citizen/business single sign-on, verification, consent
View →Case Management
Service request lifecycle, duplicate detection
Configurable case lifecycle — intake, assignment, tracking, resolution
View →Notification Engine
Multi-channel constituent communication
Multi-channel citizen & staff communication — email, SMS, push, mail
View →Workflow Automation
Case routing, escalation workflows
Configurable approval, routing, and escalation workflows
View →Forms Engine
Service request intake forms
Drag-and-drop form builder with conditional logic and e-signatures
View →Reporting & Analytics
Service KPI dashboards, SLA reporting
Dashboard builder, KPI management, scheduled reports, FIR export
View →Portal Framework
Resident self-service portal
Citizen-facing portal platform — PWA, WCAG 2.1 AA, responsive
View →AI / ML Engine
Smart routing, sentiment analysis, chatbot
NLP, chatbot, computer vision, predictive models, responsible AI
View →Mobile Field
Mobile CRM for field staff
Ruggedized offline-capable field app — inspections, data capture, GPS
View →Shared Functional
2 modulesCivic CRM composes 11 modules from the Civic platform — each module owns a single bounded context, exposes stable APIs, and can be independently updated. Browse all 147 modules →
Capabilities
Explore by functional area
Select any category to explore its capabilities, the modules that power them, and the outcomes they deliver for your municipality.
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See These Modules in Action
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