Product Experience
Every role. One platform.
From front-counter staff handling resident requests to the CAO reviewing council-ready reports — every role has a purpose-built journey. Explore how Civic Road & Pavement works for your team.
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Explore the Interface
Click through the actual Civic Road & Pavement interface. Navigate between the dashboard, resident profiles, service requests, and reports to see how everything connects.
67.2
Network PCI
+2.1 vs last month48
Segments Treated
+12% vs last month100%
MMS Compliance
On Target vs last month71.4
Bridge BCI Avg
-0.8 vs last monthRecent Activity
PCI survey completed — Main St (Elm to Oak)
Assessment · 2 min ago
Winter patrol Route 7 — bare pavement confirmed
Winter Ops · 8 min ago
Road cut permit #RC-2026-0142 — moratorium check passed
Permits · 15 min ago
Bridge #BR-014 BCI dropped below 60 — flagged Poor
Structures · 22 min ago
Treatment optimizer completed — 2027 program ready for review
Planning · 35 min ago
Role-Based Journeys
One Platform, Every Perspective
Select a role to explore their complete journey through Civic CRM — from day-one onboarding to daily workflows and strategic outcomes.
Road Superintendent
From Field Data to Treatment Action
Follow the complete lifecycle of road management — from field condition surveys through PCI scoring, deterioration analysis, treatment recommendation, work order dispatch, and post-treatment verification. Every data point captured once, flowing through the entire system.
Survey
Field condition assessment
Mobile field application for PCI surveys — record distress types, severity, and extent with GPS-stamped photo documentation. On-screen MTO distress guides ensure consistent scoring across inspectors.
The Mobile Field Survey application (Module 2) guides inspectors through ASTM D6433 distress identification with MTO-aligned severity photos. Each distress entry captures type, severity (low/medium/high), and extent with GPS-stamped photography. The system auto-calculates deduct values in real-time, showing the composite PCI as the survey progresses. Survey data syncs automatically to the central system when connectivity is available — offline capability ensures productivity in rural areas.
Score
PCI calculation
Automatic PCI scoring using the corrected deduct value procedure — colour-coded results displayed on the GIS network map. IRI ride comfort and FWD structural data integrated for a complete condition picture.
The PCI Calculation Engine (Module 2.1) applies the ASTM D6433 corrected deduct value procedure automatically. Results are displayed as a 0–100 score with colour coding on the GIS map: green (85–100), yellow (70–84), orange (55–69), red (40–54), dark red (<40). Where available, IRI ride comfort data and FWD structural capacity readings are integrated alongside the PCI to distinguish surface-only issues from structural problems requiring different treatment approaches.
Analyze
Deterioration forecast
Deterioration curves project each segment's future PCI along calibrated models — identifying remaining service life, treatment trigger timing, and segments deteriorating faster or slower than predicted.
The Deterioration Modeling engine (Module 3) projects each segment's current PCI forward along its applicable deterioration curve — accounting for surface type, age, traffic (ESAL), climate zone (freeze-thaw cycles), and maintenance history. Remaining Service Life (RSL) is calculated for every segment and displayed on the GIS map with colour-coded urgency. Segments deteriorating faster than predicted are flagged for investigation — possible causes include drainage issues, subgrade failure, or construction quality problems.
Recommend
Treatment selection
Decision trees recommend the optimal treatment per segment — comparing crack sealing, microsurfacing, mill & overlay, CIR, FDR, and reconstruction with cost-effectiveness analysis per option.
The Treatment Decision Engine (Module 4.1) evaluates each segment against configurable decision trees — considering PCI, specific distress types present, structural capacity, traffic classification, surface type, and RSL. Multiple applicable treatments are compared using the cost-effectiveness metric: PCI improvement per dollar over expected service life. The analysis makes the lifecycle economics visible — showing that a $3/m² crack seal today avoids a $150/m² reconstruction in ten years. Recommendations are queued for the annual capital program with geographic clustering for construction efficiency.
Execute
Work order dispatch
Approved treatments dispatched as work orders with location maps, quantities from the road inventory, treatment specifications, and contractor assignments. Field crews update progress via mobile.
The Work Order Engine dispatches approved treatment recommendations with complete project data: road segments, treatment type, quantities (area, tonnage, linear metres derived from road inventory), location maps, cross-section details, and contractor assignment. Field crews update work order progress via mobile — recording start/completion timestamps, material quantities, weather conditions, photos, and any field-identified scope changes. Cost data is captured per work order and allocated to the road segment for lifecycle cost tracking.
Verify
Post-treatment PCI
Post-treatment condition survey captures the PCI reset achieved — calibrating treatment performance data, validating contractor work quality, and feeding refined deterioration predictions.
After treatment completion, a post-treatment condition survey captures the actual PCI achieved — comparing it to the expected PCI reset for the treatment type. This data calibrates the treatment performance library: if a surface treatment consistently resets PCI to 78 rather than the expected 82, the model adjusts future predictions for accuracy. Contractor performance tracking identifies patterns of under-performing treatments for warranty claims or specification adjustments. Post-treatment photos create before-and-after documentation for council and annual reporting.
Field Journey
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Step 01
Survey
Field condition assessment
Mobile field application for PCI surveys — record distress types, severity, and extent with GPS-stamped photo documentation. On-screen MTO distress guides ensure consistent scoring across inspectors.
The Mobile Field Survey application (Module 2) guides inspectors through ASTM D6433 distress identification with MTO-aligned severity photos. Each distress entry captures type, severity (low/medium/high), and extent with GPS-stamped photography. The system auto-calculates deduct values in real-time, showing the composite PCI as the survey progresses. Survey data syncs automatically to the central system when connectivity is available — offline capability ensures productivity in rural areas.
Step 02
Score
PCI calculation
Automatic PCI scoring using the corrected deduct value procedure — colour-coded results displayed on the GIS network map. IRI ride comfort and FWD structural data integrated for a complete condition picture.
The PCI Calculation Engine (Module 2.1) applies the ASTM D6433 corrected deduct value procedure automatically. Results are displayed as a 0–100 score with colour coding on the GIS map: green (85–100), yellow (70–84), orange (55–69), red (40–54), dark red (<40). Where available, IRI ride comfort data and FWD structural capacity readings are integrated alongside the PCI to distinguish surface-only issues from structural problems requiring different treatment approaches.
Step 03
Analyze
Deterioration forecast
Deterioration curves project each segment's future PCI along calibrated models — identifying remaining service life, treatment trigger timing, and segments deteriorating faster or slower than predicted.
The Deterioration Modeling engine (Module 3) projects each segment's current PCI forward along its applicable deterioration curve — accounting for surface type, age, traffic (ESAL), climate zone (freeze-thaw cycles), and maintenance history. Remaining Service Life (RSL) is calculated for every segment and displayed on the GIS map with colour-coded urgency. Segments deteriorating faster than predicted are flagged for investigation — possible causes include drainage issues, subgrade failure, or construction quality problems.
Step 04
Recommend
Treatment selection
Decision trees recommend the optimal treatment per segment — comparing crack sealing, microsurfacing, mill & overlay, CIR, FDR, and reconstruction with cost-effectiveness analysis per option.
The Treatment Decision Engine (Module 4.1) evaluates each segment against configurable decision trees — considering PCI, specific distress types present, structural capacity, traffic classification, surface type, and RSL. Multiple applicable treatments are compared using the cost-effectiveness metric: PCI improvement per dollar over expected service life. The analysis makes the lifecycle economics visible — showing that a $3/m² crack seal today avoids a $150/m² reconstruction in ten years. Recommendations are queued for the annual capital program with geographic clustering for construction efficiency.
Step 05
Execute
Work order dispatch
Approved treatments dispatched as work orders with location maps, quantities from the road inventory, treatment specifications, and contractor assignments. Field crews update progress via mobile.
The Work Order Engine dispatches approved treatment recommendations with complete project data: road segments, treatment type, quantities (area, tonnage, linear metres derived from road inventory), location maps, cross-section details, and contractor assignment. Field crews update work order progress via mobile — recording start/completion timestamps, material quantities, weather conditions, photos, and any field-identified scope changes. Cost data is captured per work order and allocated to the road segment for lifecycle cost tracking.
Step 06
Verify
Post-treatment PCI
Post-treatment condition survey captures the PCI reset achieved — calibrating treatment performance data, validating contractor work quality, and feeding refined deterioration predictions.
After treatment completion, a post-treatment condition survey captures the actual PCI achieved — comparing it to the expected PCI reset for the treatment type. This data calibrates the treatment performance library: if a surface treatment consistently resets PCI to 78 rather than the expected 82, the model adjusts future predictions for accuracy. Contractor performance tracking identifies patterns of under-performing treatments for warranty claims or specification adjustments. Post-treatment photos create before-and-after documentation for council and annual reporting.
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