Product Experience
Every role. One platform.
From front-counter staff handling resident requests to the CAO reviewing council-ready reports — every role has a purpose-built journey. Explore how Civic Social Housing works for your team.
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See Civic Social Housing handle a complete resident service request — from intake through resolution and council reporting.
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Explore the Interface
Click through the actual Civic Social Housing interface. Navigate between the dashboard, resident profiles, service requests, and reports to see how everything connects.
2,847
Waiting List
+3% vs last month93.8%
Occupancy Rate
+1.2% vs last month27d
Vacancy Turnaround
-25d vs last month100%
RGI Compliance
Maintained vs last monthRecent Activity
RGI annual review completed — Smith household
Tenant Services · 2 min ago
Vacancy notification received — Unit 4B, 210 Oak St
Property Mgmt · 5 min ago
Waitlist offer accepted — applicant WL-2019-04821
Waitlist · 12 min ago
Provider compliance review completed — Bayview Co-op
Provider Oversight · 18 min ago
Homelessness risk alert — 3 households flagged for intervention
Analytics · 30 min ago
Role-Based Journeys
One Platform, Every Perspective
Select a role to explore their complete journey through Civic CRM — from day-one onboarding to daily workflows and strategic outcomes.
Housing Service Manager
From Oversight to Optimization
Follow the complete service manager workflow — from portfolio-wide dashboard review through provider compliance monitoring, waitlist integrity verification, RGI program oversight, and provincial reporting to council-ready analytics.
Dashboard
Portfolio pulse
Executive dashboard provides one-click access to portfolio-wide metrics — waitlist length by unit type, vacancy rates by provider, RGI compliance status, provider performance scores, and tenant arrears trends.
The Executive Dashboard surfaces real-time KPIs across the entire social housing portfolio. Waitlist summary shows total applicants by priority category and unit size. Vacancy dashboard tracks turnaround times against the 30-day target. RGI compliance widget shows annual review completion rates. Provider compliance scores are displayed as a heatmap. Tenant arrears aging report highlights early intervention opportunities. All data auto-refreshes every 60 seconds with drill-down to individual records.
Compliance
Provider monitoring
Monitor all housing providers against HSA service level standards — financial management, maintenance, tenant relations, governance, and waitlist procedures — with compliance scoring and corrective action tracking.
The Provider Compliance module tracks each provider's performance against HSA service level standards across five domains: financial management, maintenance, tenant relations, governance, and waitlist procedures. Providers scoring below threshold trigger automated corrective action plan workflows. Operational review scheduling ensures systematic oversight. Non-compliance notifications are tracked with escalation timelines. Historical compliance trends reveal improvement or deterioration patterns by provider.
Waitlist
List integrity
Verify centralized waiting list integrity — annual review completion rates, priority category documentation, applicant eligibility status, and chronological ordering compliance per HSA requirements.
The Waitlist Integrity dashboard shows annual review completion rates against the 100% target. Priority category distribution visualizes the balance between chronological and priority applicants. Eligibility verification status tracks which applicants have confirmed continued eligibility and interest. Removal tracking logs every applicant removed from the list with reason codes (non-response, ineligibility, housed, withdrawn) and appeal status. Estimated wait times by unit size are calculated from historical turnover rates.
Analytics
AI-driven insights
Leverage predictive analytics — homelessness risk prediction, building condition forecasting, housing demand modelling, and pipeline tracking — to drive proactive program decisions and resource allocation.
Predictive Homelessness Risk identifies at-risk households using ML models trained on eviction patterns, income changes, and benefit disruptions. Building Condition Prediction forecasts deterioration based on age, maintenance history, and climate exposure. Housing Needs Assessment tools model demand against supply across the housing continuum. The Affordable Housing Pipeline dashboard tracks development from site identification through construction to occupancy. All insights are explainable and auditable for council presentations.
Report
Provincial & council
Auto-generated MSMS provincial reporting, affordable housing program reports, and council-ready housing program summaries — eliminating manual data compilation and ensuring submission accuracy.
Provincial Reporting automates MSMS data submission to the province with pre-validated data exports. Affordable Housing Program reporting tracks IAH and CMHC co-investment program outcomes. Annual Housing Program Report for council auto-generates with waitlist trends, occupancy rates, provider performance summaries, capital spending, and tenant satisfaction. Housing need assessment data feeds annual reports to council with gap analysis and recommended actions. Every report is audit-ready with data lineage tracking.
Transform
Continuous improvement
Quarterly program reviews linking platform utilization to housing program outcomes — tenant satisfaction benchmarking, provider performance trends, and housing continuum gap analysis for strategic planning.
Quarterly business reviews align platform capabilities with evolving housing program priorities. Tenant satisfaction surveys provide feedback on service quality and community programs. Provider performance trends reveal systemic issues across the portfolio. Wait list analytics identify opportunities to improve placement efficiency. Housing continuum analysis compares current supply against assessed need for strategic planning. The source code licence model means continuous optimization never requires vendor engagement.
Service Manager Journey
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Step 01
Dashboard
Portfolio pulse
Executive dashboard provides one-click access to portfolio-wide metrics — waitlist length by unit type, vacancy rates by provider, RGI compliance status, provider performance scores, and tenant arrears trends.
The Executive Dashboard surfaces real-time KPIs across the entire social housing portfolio. Waitlist summary shows total applicants by priority category and unit size. Vacancy dashboard tracks turnaround times against the 30-day target. RGI compliance widget shows annual review completion rates. Provider compliance scores are displayed as a heatmap. Tenant arrears aging report highlights early intervention opportunities. All data auto-refreshes every 60 seconds with drill-down to individual records.
Step 02
Compliance
Provider monitoring
Monitor all housing providers against HSA service level standards — financial management, maintenance, tenant relations, governance, and waitlist procedures — with compliance scoring and corrective action tracking.
The Provider Compliance module tracks each provider's performance against HSA service level standards across five domains: financial management, maintenance, tenant relations, governance, and waitlist procedures. Providers scoring below threshold trigger automated corrective action plan workflows. Operational review scheduling ensures systematic oversight. Non-compliance notifications are tracked with escalation timelines. Historical compliance trends reveal improvement or deterioration patterns by provider.
Step 03
Waitlist
List integrity
Verify centralized waiting list integrity — annual review completion rates, priority category documentation, applicant eligibility status, and chronological ordering compliance per HSA requirements.
The Waitlist Integrity dashboard shows annual review completion rates against the 100% target. Priority category distribution visualizes the balance between chronological and priority applicants. Eligibility verification status tracks which applicants have confirmed continued eligibility and interest. Removal tracking logs every applicant removed from the list with reason codes (non-response, ineligibility, housed, withdrawn) and appeal status. Estimated wait times by unit size are calculated from historical turnover rates.
Step 04
Analytics
AI-driven insights
Leverage predictive analytics — homelessness risk prediction, building condition forecasting, housing demand modelling, and pipeline tracking — to drive proactive program decisions and resource allocation.
Predictive Homelessness Risk identifies at-risk households using ML models trained on eviction patterns, income changes, and benefit disruptions. Building Condition Prediction forecasts deterioration based on age, maintenance history, and climate exposure. Housing Needs Assessment tools model demand against supply across the housing continuum. The Affordable Housing Pipeline dashboard tracks development from site identification through construction to occupancy. All insights are explainable and auditable for council presentations.
Step 05
Report
Provincial & council
Auto-generated MSMS provincial reporting, affordable housing program reports, and council-ready housing program summaries — eliminating manual data compilation and ensuring submission accuracy.
Provincial Reporting automates MSMS data submission to the province with pre-validated data exports. Affordable Housing Program reporting tracks IAH and CMHC co-investment program outcomes. Annual Housing Program Report for council auto-generates with waitlist trends, occupancy rates, provider performance summaries, capital spending, and tenant satisfaction. Housing need assessment data feeds annual reports to council with gap analysis and recommended actions. Every report is audit-ready with data lineage tracking.
Step 06
Transform
Continuous improvement
Quarterly program reviews linking platform utilization to housing program outcomes — tenant satisfaction benchmarking, provider performance trends, and housing continuum gap analysis for strategic planning.
Quarterly business reviews align platform capabilities with evolving housing program priorities. Tenant satisfaction surveys provide feedback on service quality and community programs. Provider performance trends reveal systemic issues across the portfolio. Wait list analytics identify opportunities to improve placement efficiency. Housing continuum analysis compares current supply against assessed need for strategic planning. The source code licence model means continuous optimization never requires vendor engagement.
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