Product Experience
Every role. One platform.
From front-counter staff handling resident requests to the CAO reviewing council-ready reports — every role has a purpose-built journey. Explore how Civic Stormwater works for your team.
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See Civic Stormwater handle a complete resident service request — from intake through resolution and council reporting.
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Explore the Interface
Click through the actual Civic Stormwater interface. Navigate between the dashboard, resident profiles, service requests, and reports to see how everything connects.
78%
Network Condition
+4% vs last month100%
ECA Compliance
Maintained vs last month3,890
CB Cleaned (YTD)
+12% vs last month$1.18M
SW Revenue
+8% vs last monthRecent Activity
CCTV inspection imported — Oak St (PACP: 2/1)
Engineering · 2 min ago
Effluent TSS exceedance alert — Cedar Pond
Environment · 5 min ago
Catch basin cleaning route 7 completed (42/42)
Public Works · 12 min ago
Stormwater credit application approved — 184 Elm St
Finance · 25 min ago
Rain gauge alert: 28mm/hr exceeds 2-yr design storm
Monitoring · 1 hr ago
Role-Based Journeys
One Platform, Every Perspective
Select a role to explore their complete journey through Civic CRM — from day-one onboarding to daily workflows and strategic outcomes.
Stormwater Engineer
From Infrastructure Data to Capital Decisions
Follow the complete lifecycle of stormwater infrastructure management — from GIS-linked asset inventory through CCTV inspection with PACP auto-scoring to data-driven capital replacement prioritization and O.Reg. 588/17 asset management plan generation.
Inventory
GIS-linked assets
Every storm sewer pipe, catch basin, manhole, outfall, SWM facility, ditch, and LID feature registered with unique identifier, material, capacity, age, condition, and GIS coordinates — with upstream/downstream network tracing.
The Storm Sewer Network Registry (spec 1.1) stores every pipe with upstream/downstream manholes, material, diameter, length, invert elevations, slope, design capacity (Manning's equation), and installation year. Catch Basin & Manhole Inventory (spec 1.2) records type, depth, connections, and condition. SWM Pond & Facility Registry (spec 1.4) tracks design parameters, ECA numbers, and drainage areas. All assets link to the GIS stormwater layer with flow direction for complete network topology.
Inspect
CCTV & field assessment
CCTV inspection data imported from WinCan, ICOM, ITpipes, or PipeLogix with automated PACP/MACP defect coding. Catch basin inspections via mobile forms. Outfall monitoring with dry-weather flow tracking.
The CCTV Inspection Data Management module (spec 3.1) imports inspection records using PACP/MACP data exchange formats — each observation with distance, clock position, defect code, severity grade, and video timestamp. PACP/MACP Condition Scoring (spec 3.2) automatically calculates structural grade (1–5) and O&M grade (1–5) from defect observations. Catch Basin Inspection & Cleaning (spec 3.3) manages scheduled routes with mobile forms. Video files store with frame-level linkage to specific defects.
Score
Automated condition rating
PACP structural and O&M grades calculated automatically from defect observations. All infrastructure mapped to a normalized 1–5 scale (Very Good through Very Poor). Age-based deterioration models fill gaps where inspections are pending.
Condition Rating Per Infrastructure Type (spec 3.7) applies appropriate methodology per asset: PACP for storm sewers, MACP for manholes, municipal-standard ratings for catch basins, and facility condition assessment for SWM ponds covering structural, operational, and compliance elements. All ratings normalize to the 1–5 scale for network-level reporting. Infrastructure Age & Condition Tracking (spec 1.7) calculates remaining useful life and highlights geographic concentrations of aging infrastructure.
Prioritize
Risk-based ranking
Multi-criteria priority scoring combines condition rating, consequence of failure (proximity to buildings, environmental sensitivity, traffic), remaining useful life, and coordination with planned road rehabilitation.
Infrastructure Replacement Prioritization (spec 7.1) uses a multi-criteria framework: PACP grade for sewers, structural rating for facilities, consequence of failure (buildings, environment, traffic, public safety), remaining useful life, and coordination with planned capital works. Capacity Upgrade Planning (spec 7.2) identifies bottleneck locations where hydraulic capacity is exceeded. Climate Change Adaptation Planning (spec 7.3) assesses capacity against updated IDF curves with uplift factors. Priority scores are calculated per asset and aggregated by project.
Plan
Capital program
10–25 year capital plan with engineering-level cost estimates, cash flow projections, renewal/growth/service improvement classification, and grant eligibility tracking for ICIP, OCIF, and DMAF programs.
Cost Estimation & Multi-Year Capital Planning (spec 7.5) schedules projects across budget years based on priority, coordination, and annual budget capacity. Grant Eligibility Tracking (spec 7.6) identifies qualifying projects for ICIP, OCIF, Gas Tax, CWWF, and DMAF programs with pre-populated application data. Development Charges Integration (spec 7.7) tracks growth-related stormwater infrastructure against DC-eligible budgets. LID Retrofit Opportunity Identification (spec 7.4) evaluates green infrastructure alternatives on cost-per-cubic-metre-managed basis.
Report
AMP generation
O.Reg. 588/17 stormwater chapter auto-generated with complete inventory, replacement values, current/proposed levels of service, lifecycle strategy, risk assessment, and financial projections.
O.Reg. 588/17 Asset Management Plan — Stormwater Chapter (spec 8.6) generates the complete chapter including infrastructure inventory with replacement values, current technical metrics (pipe condition distribution, SWM facility performance, flood frequency), community metrics (service reliability, environmental protection), proposed levels of service, lifecycle management strategy, risk assessment, and financial strategy showing projected expenditure versus revenue from stormwater fees, development charges, grants, and tax levy.
Engineering Journey
0 / 6
Step 01
Inventory
GIS-linked assets
Every storm sewer pipe, catch basin, manhole, outfall, SWM facility, ditch, and LID feature registered with unique identifier, material, capacity, age, condition, and GIS coordinates — with upstream/downstream network tracing.
The Storm Sewer Network Registry (spec 1.1) stores every pipe with upstream/downstream manholes, material, diameter, length, invert elevations, slope, design capacity (Manning's equation), and installation year. Catch Basin & Manhole Inventory (spec 1.2) records type, depth, connections, and condition. SWM Pond & Facility Registry (spec 1.4) tracks design parameters, ECA numbers, and drainage areas. All assets link to the GIS stormwater layer with flow direction for complete network topology.
Step 02
Inspect
CCTV & field assessment
CCTV inspection data imported from WinCan, ICOM, ITpipes, or PipeLogix with automated PACP/MACP defect coding. Catch basin inspections via mobile forms. Outfall monitoring with dry-weather flow tracking.
The CCTV Inspection Data Management module (spec 3.1) imports inspection records using PACP/MACP data exchange formats — each observation with distance, clock position, defect code, severity grade, and video timestamp. PACP/MACP Condition Scoring (spec 3.2) automatically calculates structural grade (1–5) and O&M grade (1–5) from defect observations. Catch Basin Inspection & Cleaning (spec 3.3) manages scheduled routes with mobile forms. Video files store with frame-level linkage to specific defects.
Step 03
Score
Automated condition rating
PACP structural and O&M grades calculated automatically from defect observations. All infrastructure mapped to a normalized 1–5 scale (Very Good through Very Poor). Age-based deterioration models fill gaps where inspections are pending.
Condition Rating Per Infrastructure Type (spec 3.7) applies appropriate methodology per asset: PACP for storm sewers, MACP for manholes, municipal-standard ratings for catch basins, and facility condition assessment for SWM ponds covering structural, operational, and compliance elements. All ratings normalize to the 1–5 scale for network-level reporting. Infrastructure Age & Condition Tracking (spec 1.7) calculates remaining useful life and highlights geographic concentrations of aging infrastructure.
Step 04
Prioritize
Risk-based ranking
Multi-criteria priority scoring combines condition rating, consequence of failure (proximity to buildings, environmental sensitivity, traffic), remaining useful life, and coordination with planned road rehabilitation.
Infrastructure Replacement Prioritization (spec 7.1) uses a multi-criteria framework: PACP grade for sewers, structural rating for facilities, consequence of failure (buildings, environment, traffic, public safety), remaining useful life, and coordination with planned capital works. Capacity Upgrade Planning (spec 7.2) identifies bottleneck locations where hydraulic capacity is exceeded. Climate Change Adaptation Planning (spec 7.3) assesses capacity against updated IDF curves with uplift factors. Priority scores are calculated per asset and aggregated by project.
Step 05
Plan
Capital program
10–25 year capital plan with engineering-level cost estimates, cash flow projections, renewal/growth/service improvement classification, and grant eligibility tracking for ICIP, OCIF, and DMAF programs.
Cost Estimation & Multi-Year Capital Planning (spec 7.5) schedules projects across budget years based on priority, coordination, and annual budget capacity. Grant Eligibility Tracking (spec 7.6) identifies qualifying projects for ICIP, OCIF, Gas Tax, CWWF, and DMAF programs with pre-populated application data. Development Charges Integration (spec 7.7) tracks growth-related stormwater infrastructure against DC-eligible budgets. LID Retrofit Opportunity Identification (spec 7.4) evaluates green infrastructure alternatives on cost-per-cubic-metre-managed basis.
Step 06
Report
AMP generation
O.Reg. 588/17 stormwater chapter auto-generated with complete inventory, replacement values, current/proposed levels of service, lifecycle strategy, risk assessment, and financial projections.
O.Reg. 588/17 Asset Management Plan — Stormwater Chapter (spec 8.6) generates the complete chapter including infrastructure inventory with replacement values, current technical metrics (pipe condition distribution, SWM facility performance, flood frequency), community metrics (service reliability, environmental protection), proposed levels of service, lifecycle management strategy, risk assessment, and financial strategy showing projected expenditure versus revenue from stormwater fees, development charges, grants, and tax levy.
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