Questions & Answers
Frequently Asked Questions
Answers to common questions from municipal staff, IT teams, and procurement officers evaluating Civic Tax Sale.
Civic Tax Sale is a tax sale administration platform built specifically for Canadian municipalities conducting proceedings under Part XI of the Municipal Act, 2001. It automates the entire lifecycle — from arrears identification and certificate registration through statutory notice management, cancellation processing, public tender, and surplus distribution — replacing fragmented spreadsheets, calendar entries, and paper filing systems with a single, auditable system of record. Delivered as a full source code licence, not a SaaS subscription.
Yes. Civic Tax Sale scales from municipalities processing 5–10 cases per year to organizations managing 100+ simultaneous proceedings. Even for small-volume municipalities, the value proposition is clear: a single missed deadline or incomplete notice can void an entire proceeding, wasting months of staff time and delaying tax revenue recovery. The platform eliminates these risks regardless of volume.
Yes. The platform covers all six phases of the tax sale lifecycle as defined in the specification: (1) Eligibility & Initiation — automated arrears scanning and treasurer approval, (2) Certificate Registration — certificate generation and LRO filing, (3) Statutory Notice Management — owner, encumbrancer, and spousal notices with proof of service, (4) Cancellation & Redemption — real-time cancellation pricing and payment processing, (5) Public Tender / Sale — bid package, advertisement, bid opening, and deed registration, (6) Surplus Distribution — priority-based distribution and cost recovery.
Yes. The case management service supports unlimited concurrent proceedings, each with its own timeline, deadline tracking, notice schedule, and financial accounting. The Tax Collector dashboard provides a consolidated view across all active cases with traffic-light indicators for deadline compliance.
Yes. When no qualifying bids are received at tender, the platform manages the Municipal Act s.379(6) vesting process — preparing the vesting order for the municipality to acquire the property. The case file tracks the complete process from no-bid outcome through vesting confirmation and title registration.
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