Product Experience
Every role. One platform.
From front-counter staff handling resident requests to the CAO reviewing council-ready reports — every role has a purpose-built journey. Explore how Civic Asset Management works for your team.
Watch the 3-Minute Demo
See Civic Asset Management handle a complete resident service request — from intake through resolution and council reporting.
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Explore the Interface
Click through the actual Civic Asset Management interface. Navigate between the dashboard, resident profiles, service requests, and reports to see how everything connects.
14,280
Total Assets
+312 vs last month3.2/5
Avg Condition
+0.1 vs last month$11.6M
Infrastructure Gap
-8% vs last month18
Inspections Due
-42% vs last monthRecent Activity
Bridge BCI inspection completed — B-014 rated 68.2
Engineering · 2 min ago
Water main break reported — WM-2847 emergency work order
Water/Wastewater · 8 min ago
Road PCI survey uploaded — 12 segments assessed
Roads · 15 min ago
IoT vibration alert — Pump Station 7 threshold exceeded
Water/Wastewater · 22 min ago
FIR Schedule 51 draft generated — ready for review
Finance · 45 min ago
Role-Based Journeys
One Platform, Every Perspective
Select a role to explore their complete journey through Civic CRM — from day-one onboarding to daily workflows and strategic outcomes.
Asset Manager
From Condition Data to Lifecycle Strategy
Follow the complete asset management cycle — from field condition assessment through deterioration modeling, risk scoring, lifecycle planning, and capital forecast generation. Data-driven decisions replacing spreadsheet guesswork.
Register
Asset captured
Every infrastructure asset — from a 600mm trunk water main to a park bench — is registered in the unified asset register with GIS coordinates, classification hierarchy, TCA attributes, and custom fields per asset class.
The Unified Asset Register (Module 1.1) stores every municipal asset across all infrastructure classes. Each record contains a unique identifier, class/subclass, location (GIS coordinates, linear reference), installation date, acquisition cost, replacement cost, estimated useful life, condition rating, risk score, and department owner. The Asset Hierarchy (Module 1.2) organizes assets into system → subsystem → component → sub-component levels. PSAB PS 3150 TCA attributes (Module 1.3) are populated for financial tracking.
Inspect
Condition assessed
Standardized condition assessments — PCI for roads, BCI for bridges, FCI for buildings, NASSCO PACP for pipes — using mobile offline-capable forms with GPS-stamped photos, defect coding, and automated condition index calculation.
Configurable Condition Rating Scales (Module 2.1) ensure each asset class uses the appropriate methodology — PCI (0–100, ASTM D6433), BCI (OSIM), FCI (deferred maintenance ÷ replacement value), NASSCO PACP/MACP/LACP. Mobile Inspection Tools (Module 2.3) guide inspectors through structured forms with tap-to-rate, slider scales, and drop-down defect codes. Photo & Video Documentation (Module 2.4) captures geotagged evidence. Automated Condition Index Calculation (Module 2.6) eliminates manual spreadsheet processing.
Model
Deterioration predicted
Machine learning deterioration models predict future condition based on age, material, environment, and maintenance history — calibrated with local inspection data for 30%+ accuracy improvement over age-only estimates.
AI-Powered Deterioration Curve Modeling (Module 2.7) trains on historical inspection data to generate asset-class-specific curves. Models support linear, polynomial, exponential, and Markov chain functions. Default curves from Canadian municipal research (InfraGuide, NRC) are refined as local data accumulates. Remaining Useful Life (Module 3.1) is recalculated automatically with each new inspection. Sensitivity analysis (Module 3.2) shows how model assumptions affect the capital forecast.
Prioritize
Risk-based ranking
Consequence-of-failure × probability-of-failure scoring across five dimensions ranks every asset by risk. Capital projects ranked by risk reduction per dollar invested — maximizing benefit within the available budget.
Consequence of Failure Scoring (Module 4.1) evaluates financial impact, health/safety, environmental, service disruption, and reputational dimensions (1–5 each). Probability of Failure (Module 4.2) is calculated from condition, age, material, environmental factors, and failure history. The Risk Matrix (Module 4.3) displays all assets on a consequence × probability grid. Risk-Based Capital Prioritization (Module 4.4) calculates benefit-cost ratios and optimizes the capital program within the budget envelope.
Plan
Capital forecast
10/25/50-year capital forecasts driven by deterioration projections. What-if scenario modeling compares alternative investment strategies. Funding gap analysis quantifies the shortfall by asset class and service area.
Long-Range Capital Forecast (Module 6.1) generates projections by asset class, service area, and project type. What-If Scenario Modeling (Module 3.4) builds unlimited scenarios — 'What if the capital budget is cut 20%? What investment achieves target average PCI ≥ 70?' Each scenario produces condition distributions, backlog trajectories, and level of service outcomes. Funding Gap Analysis (Module 3.6) compares investment needs against projected revenue. Grant Eligibility Tagging (Module 6.5) flags projects for ICIP, OCIF, Gas Tax, CWWF, and DMAF.
Report
AMP generated
O.Reg. 588/17 asset management plan auto-generated with all required sections. Council-ready capital plan reports with infrastructure dashboards, funding gap charts, and infrastructure report card (A–F grading).
O.Reg. 588/17 AMP Generator (Module 6.2) produces the complete plan: state of infrastructure, current/proposed levels of service, lifecycle management strategy, and financial strategy — in print-ready PDF and interactive web formats. Council-Ready Reports (Module 6.6) include executive summaries, condition dashboards, investment need vs. funding charts, and tax-rate impact calculations. Infrastructure Report Card (Module 9.5) assigns A–F grades per asset class aligned with the Canadian Infrastructure Report Card methodology.
Asset Lifecycle
0 / 6
Step 01
Register
Asset captured
Every infrastructure asset — from a 600mm trunk water main to a park bench — is registered in the unified asset register with GIS coordinates, classification hierarchy, TCA attributes, and custom fields per asset class.
The Unified Asset Register (Module 1.1) stores every municipal asset across all infrastructure classes. Each record contains a unique identifier, class/subclass, location (GIS coordinates, linear reference), installation date, acquisition cost, replacement cost, estimated useful life, condition rating, risk score, and department owner. The Asset Hierarchy (Module 1.2) organizes assets into system → subsystem → component → sub-component levels. PSAB PS 3150 TCA attributes (Module 1.3) are populated for financial tracking.
Step 02
Inspect
Condition assessed
Standardized condition assessments — PCI for roads, BCI for bridges, FCI for buildings, NASSCO PACP for pipes — using mobile offline-capable forms with GPS-stamped photos, defect coding, and automated condition index calculation.
Configurable Condition Rating Scales (Module 2.1) ensure each asset class uses the appropriate methodology — PCI (0–100, ASTM D6433), BCI (OSIM), FCI (deferred maintenance ÷ replacement value), NASSCO PACP/MACP/LACP. Mobile Inspection Tools (Module 2.3) guide inspectors through structured forms with tap-to-rate, slider scales, and drop-down defect codes. Photo & Video Documentation (Module 2.4) captures geotagged evidence. Automated Condition Index Calculation (Module 2.6) eliminates manual spreadsheet processing.
Step 03
Model
Deterioration predicted
Machine learning deterioration models predict future condition based on age, material, environment, and maintenance history — calibrated with local inspection data for 30%+ accuracy improvement over age-only estimates.
AI-Powered Deterioration Curve Modeling (Module 2.7) trains on historical inspection data to generate asset-class-specific curves. Models support linear, polynomial, exponential, and Markov chain functions. Default curves from Canadian municipal research (InfraGuide, NRC) are refined as local data accumulates. Remaining Useful Life (Module 3.1) is recalculated automatically with each new inspection. Sensitivity analysis (Module 3.2) shows how model assumptions affect the capital forecast.
Step 04
Prioritize
Risk-based ranking
Consequence-of-failure × probability-of-failure scoring across five dimensions ranks every asset by risk. Capital projects ranked by risk reduction per dollar invested — maximizing benefit within the available budget.
Consequence of Failure Scoring (Module 4.1) evaluates financial impact, health/safety, environmental, service disruption, and reputational dimensions (1–5 each). Probability of Failure (Module 4.2) is calculated from condition, age, material, environmental factors, and failure history. The Risk Matrix (Module 4.3) displays all assets on a consequence × probability grid. Risk-Based Capital Prioritization (Module 4.4) calculates benefit-cost ratios and optimizes the capital program within the budget envelope.
Step 05
Plan
Capital forecast
10/25/50-year capital forecasts driven by deterioration projections. What-if scenario modeling compares alternative investment strategies. Funding gap analysis quantifies the shortfall by asset class and service area.
Long-Range Capital Forecast (Module 6.1) generates projections by asset class, service area, and project type. What-If Scenario Modeling (Module 3.4) builds unlimited scenarios — 'What if the capital budget is cut 20%? What investment achieves target average PCI ≥ 70?' Each scenario produces condition distributions, backlog trajectories, and level of service outcomes. Funding Gap Analysis (Module 3.6) compares investment needs against projected revenue. Grant Eligibility Tagging (Module 6.5) flags projects for ICIP, OCIF, Gas Tax, CWWF, and DMAF.
Step 06
Report
AMP generated
O.Reg. 588/17 asset management plan auto-generated with all required sections. Council-ready capital plan reports with infrastructure dashboards, funding gap charts, and infrastructure report card (A–F grading).
O.Reg. 588/17 AMP Generator (Module 6.2) produces the complete plan: state of infrastructure, current/proposed levels of service, lifecycle management strategy, and financial strategy — in print-ready PDF and interactive web formats. Council-Ready Reports (Module 6.6) include executive summaries, condition dashboards, investment need vs. funding charts, and tax-rate impact calculations. Infrastructure Report Card (Module 9.5) assigns A–F grades per asset class aligned with the Canadian Infrastructure Report Card methodology.
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See Civic Asset Management in your environment
Schedule a personalized walkthrough with our municipal solutions team. We’ll configure a demo environment to match your municipality’s structure.