Tailored for Your Municipality
Your Court System. Your Code. Your Rules.
Civic Court / POA is delivered as a full source code licence — giving your municipality complete ownership and control. Modify charge processing workflows, build custom court reports, extend integrations, and deploy on your schedule. No vendor lock-in. No per-seat SaaS subscription.
The Journey
From Fragmentation to Clarity
Discover
Map your processes, pain points, and integration landscape
Configure
Build workflows, forms, and routing rules on existing modules
Deploy
Phased rollout with role-based training and hypercare support
Evolve
Quarterly reviews to refine and expand as your needs grow
Philosophy
Our Approach to Customization
Civic CRM is built on the principle of configuration over customization — empowering municipalities to tailor the platform without costly custom development.
Approach 01
Full Source Code Ownership
Unlike SaaS court systems where the vendor controls the codebase, Civic Court / POA delivers the entire source code to your municipality. Your IT team reviews, modifies, and deploys the platform on your own schedule. This is not open source — it's licensed exclusively to you with full rights to modify and deploy within your organization.
Configuration Patterns
How Municipalities Tailor Civic CRM
From bilingual interfaces to ward-based routing, explore configuration patterns designed for Canadian municipalities. Filter by base module to find relevant patterns.
Implementation
Your Customization Journey
A structured, transparent process that takes your municipality from requirements gathering to a fully tailored deployment. Click each phase to explore.
Phase 1 of 6
Discovery & Court Assessment
Joint workshop with your court operations team to document courtroom count, session types, charge volumes, offence code requirements, integration needs (ICON, MTO, payment processor), staff roles, and transfer agreement specifics.
Phase 1 · 2–3 weeks
Discovery & Court Assessment
Joint workshop with your court operations team to document courtroom count, session types, charge volumes, offence code requirements, integration needs (ICON, MTO, payment processor), staff roles, and transfer agreement specifics.
Phase 2 · 4–6 weeks
Configuration & Court Setup
Configure courtrooms, JPs, offence codes, set fine schedule, session types, notification templates, workflow rules, RBAC roles, and integration parameters. Your IT team is involved in every configuration decision.
Phase 3 · 2–3 weeks
Custom Development (If Required)
For requirements beyond configuration — custom ICON exchange formats, specialized reports, unique workflow rules, or third-party integrations — your IT team receives the source code and works alongside our team on modifications.
Phase 4 · 2 weeks
Data Migration
Import historical charge, disposition, and fine data from legacy court systems. Defendant record deduplication and linking. Outstanding fine balance migration with default status preservation. Validation reports confirm completeness.
Phase 5 · 2–3 weeks
Training & Court Readiness
5-day structured training program for court clerks, administrators, prosecutors, and IT staff. Role-specific training modules cover each user's daily workflows. Training environment with sample charge data for hands-on practice.
Phase 6 · Ongoing
Source Code Handoff & Support
Full source code delivered to your IT team with documentation, architecture guides, and API references. 12-month support agreement from go-live. After Year 1, your team maintains independently or renews support — the code is yours either way.