Questions & Answers
Frequently Asked Questions
Comprehensive answers to the most common questions about Civic Court / POA — from licensing and deployment to provincial compliance and ongoing support.
Civic Court / POA is a complete Provincial Offences Act court administration platform designed for Ontario municipalities operating POA courts under provincial transfer agreements. It manages the full charge lifecycle — from electronic filing from enforcement agencies through court scheduling, disposition, fine management, licence suspension, and provincial revenue remittance. It is delivered as a full source code licence so your municipality owns and controls the codebase.
Civic Court / POA is designed for Ontario municipalities of all sizes that operate POA courts under transfer agreements — from small districts with a single courtroom processing 5,000 charges annually to city-tier municipalities with multiple courtrooms handling 50,000+ charges. The architecture scales from a 4-person court staff to regional court centres with 30+ staff.
Civic Court / POA supports all three Parts of the Provincial Offences Act: Part I (certificates of offence — tickets for Highway Traffic Act, parking, bylaw, and provincial regulatory offences), Part II (summons-type charges requiring court appearance), and Part III (informations for serious provincial offences including major HTA violations and Environmental Protection Act matters). Each Part has dedicated workflows for intake, scheduling, proceeding, and disposition.
Civic Court / POA is purpose-built for Ontario POA court administration — it understands set fines, victim fine surcharges (VFS), Part I/II/III distinctions, fail-to-respond processing (POA s.9.1), reopening applications (POA s.11), MTO licence suspension referral (POA s.69), ICON data exchange, and transfer agreement compliance. A generic case management system requires extensive customization to handle these POA-specific requirements and typically lacks provincial system integration.
You receive the complete source code for Civic Court / POA — not a SaaS subscription. Your municipality owns the right to modify, deploy, and maintain the code within your organization. Your IT team can customize workflows, build reports, extend integrations, and deploy updates on your schedule. If you choose not to renew the support agreement after Year 1, the code remains yours. This eliminates vendor lock-in and ensures operational continuity regardless of the vendor's business status.
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