Features & Modules
11 modules power Civic Document & Records Management
A detailed breakdown of Civic Document & Records Management capabilities organized by functional area — aligned with the product specification's 9 modules. Each feature is purpose-built for Canadian municipal records management operations (population 5,000–100,000+). Every capability maps to a plug-and-play module from the Civic platform — each owning a single bounded context with stable APIs and independent lifecycle.
Platform Modules
Shared Modules
Total Modules
Accessibility
Module Map
Every module this product consumes
Civic Document & Records Management is a composition product — it assembles capabilities from platform infrastructure and shared functional modules. Click any module with a showcase page to explore it in detail.
Platform Infrastructure
9 modulesDocument & Records
Full ECM/EDRMS — capture, classify, retain, dispose
Full ECM/EDRMS — capture, classify, retain, dispose per schedule
View →Workflow Automation
Disposition approval, FOI processing, document review workflows
Configurable approval, routing, and escalation workflows
View →Notification Engine
Retention alerts, FOI deadline reminders, retrieval notifications
Multi-channel citizen & staff communication — email, SMS, push, mail
View →Forms Engine
FOI intake forms, metadata entry, scanning workflows
Drag-and-drop form builder with conditional logic and e-signatures
View →Reporting & Analytics
Records compliance dashboards, FOI statistics, storage reporting
Dashboard builder, KPI management, scheduled reports, FIR export
View →AI / ML Engine
Auto-classification, document summarization, FOI redaction, NLP search
NLP, chatbot, computer vision, predictive models, responsible AI
View →Civic Identity
Staff identity, SSO, role-based access control
Foundational identity layer — citizen/business single sign-on, verification, consent
View →Portal Framework
FOI request submission portal for citizens
Citizen-facing portal platform — PWA, WCAG 2.1 AA, responsive
View →Mobile Field
Mobile access to records for field staff
Ruggedized offline-capable field app — inspections, data capture, GPS
View →Shared Functional
2 modulesPerson & Org Registry
FOI requester tracking, third-party notification contacts
Constituent master data, household management, org hierarchy
View →Property Registry
Property-linked records for development and planning files
Authoritative property/parcel master data — assessment roll link
View →Civic Document & Records Management composes 11 modules from the Civic platform — each module owns a single bounded context, exposes stable APIs, and can be independently updated. Browse all 147 modules →
Capabilities
Explore by functional area
Select any category to explore its capabilities, the modules that power them, and the outcomes they deliver for your municipality.
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See These Modules in Action
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