Tailored for Your Municipality
Customization & Configuration
Configure Civic Emergency Management to match your municipality's specific emergency program — from CCG composition and activation levels to HIRA hazard categories, notification workflows, and damage assessment forms. No code required.
The Journey
From Fragmentation to Clarity
Discover
Map your processes, pain points, and integration landscape
Configure
Build workflows, forms, and routing rules on existing modules
Deploy
Phased rollout with role-based training and hypercare support
Evolve
Quarterly reviews to refine and expand as your needs grow
Philosophy
Our Approach to Customization
Civic CRM is built on the principle of configuration over customization — empowering municipalities to tailor the platform without costly custom development.
Approach 01
Municipal Plan Configuration
Configure emergency plans, CCG composition, activation levels, notification chains, and procedures specific to your municipality — from small single-tier communities to large upper-tier counties. Every municipality's emergency program is different, and the platform adapts without custom development.
Configuration Patterns
How Municipalities Tailor Civic CRM
From bilingual interfaces to ward-based routing, explore configuration patterns designed for Canadian municipalities. Filter by base module to find relevant patterns.
Implementation
Your Customization Journey
A structured, transparent process that takes your municipality from requirements gathering to a fully tailored deployment. Click each phase to explore.
Phase 1 of 6
Emergency Program Assessment
Our implementation team reviews your current emergency plan, HIRA, CCG composition, supporting plans, mutual aid agreements, notification procedures, and exercise history — identifying your program structure and configuration requirements.
Phase 1 · 2–3 weeks
Emergency Program Assessment
Our implementation team reviews your current emergency plan, HIRA, CCG composition, supporting plans, mutual aid agreements, notification procedures, and exercise history — identifying your program structure and configuration requirements.
Phase 2 · 4–6 weeks
Platform Configuration
Configure CCG membership, activation levels, notification workflows, HIRA hazards, critical infrastructure registry, plan structure, and reporting templates to match your emergency program. Import existing plans, contacts, and historical data.
Phase 3 · 2–3 weeks
Notification System Setup
Configure mass notification — import contact lists (residents, CCG, partners), set up notification templates for common scenarios, configure geo-targeting zones, test phone/SMS/email delivery, and integrate with Alert Ontario.
Phase 4 · 2 weeks
CCG Training & Exercise
Role-specific training for CEMC, CCG members, field staff, and administrative users. Conduct a tabletop exercise using the platform to validate configuration, build user familiarity, and identify any adjustments before go-live.
Phase 5 · 2–3 weeks
Go-Live & Parallel Operations
Launch with parallel operations — existing procedures remain active alongside the platform during the transition. Full system test with live CCG notification. 30-day hyper-care support with dedicated response team.
Phase 6 · Ongoing
Continuous Program Evolution
Ongoing configuration refinement — after-action reviews identify system improvements, annual plan updates are reflected in configuration, new hazards are added to the HIRA, and exercise results drive procedure adjustments. Your platform evolves with your program.