Questions & Answers
Frequently Asked Questions
Common questions about Civic Emergency Management — from EMCPA compliance and system capabilities to implementation, security, and pricing for Ontario municipalities.
Civic Emergency Management is a comprehensive platform designed specifically for Ontario municipal emergency management operations under the Emergency Management and Civil Protection Act (EMCPA). It covers all four pillars of emergency management — mitigation/prevention, preparedness, response, and recovery — including emergency plan management, CCG training and exercise tracking, EOC operations, mass notification, resource coordination, damage assessment, DRAO cost documentation, and AI-powered emergency intelligence.
Yes. The EOC operations module is ICS/IMS-compatible — supporting the standard organizational structure (operations, planning, logistics, finance/administration, and liaison sections), incident action planning, resource management, and multi-agency coordination. The system aligns with Ontario's Incident Management System doctrine used by all provincial response partners.
Absolutely. The plan registry manages the primary emergency response plan plus all supporting plans — evacuation plan, reception centre plan, pandemic plan, business continuity plan, critical infrastructure plan, and hazmat plan. All plans are version-controlled, cross-referenced, and linked to the HIRA. Annual review tracking, automated distribution, and read-receipt confirmation ensure plans are current and accessible to all CCG members.
The platform includes a comprehensive partner directory with 24/7 emergency contacts, mutual aid agreement management with activation history, and inter-agency data sharing for situation reports and resource requests. Integration with the Provincial Emergency Operations Centre (PEOC) supports provincial situation awareness and resource escalation. Real-time common operating picture sharing enables coordinated multi-agency response.
Yes. The platform includes offline EOC capability for continued operations during internet disruptions — a critical requirement during emergencies when infrastructure may be compromised. Mobile field applications also work offline for damage assessment and evacuee registration, synchronizing automatically when connectivity is restored.
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