Product Experience
Every role. One platform.
From front-counter staff handling resident requests to the CAO reviewing council-ready reports — every role has a purpose-built journey. Explore how Civic Emergency Management works for your team.
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See Civic Emergency Management handle a complete resident service request — from intake through resolution and council reporting.
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Explore the Interface
Click through the actual Civic Emergency Management interface. Navigate between the dashboard, resident profiles, service requests, and reports to see how everything connects.
100%
EMCPA Compliance
Current vs last month94%
CCG Trained
+12% vs last month7/7
Plans Current
All reviewed vs last monthLow
Threat Level
No active alerts vs last monthRecent Activity
Flood sensor alert — River gauge rising (3.6m)
Monitoring · 1 hr ago
CCG training completed — Cllr. R. Thompson
Training · 3 hr ago
Tabletop exercise scheduled — March 15
Exercises · Yesterday
Emergency plan v3.2 distributed to all CCG members
Plans · 2 days ago
Sandbag inventory restocked — 5,000 units at Yard B
Resources · 1 week ago
Role-Based Journeys
One Platform, Every Perspective
Select a role to explore their complete journey through Civic CRM — from day-one onboarding to daily workflows and strategic outcomes.
Community Emergency Management Coordinator
From Plan Management to Program Excellence
Follow the CEMC's journey — maintaining emergency plans, managing the HIRA, tracking CCG training, scheduling exercises, and ensuring EMCPA compliance. The single platform that replaces binders, spreadsheets, and phone trees.
Plan
Emergency plan registry
Maintain the municipal emergency response plan with version control, annual review tracking, and automated distribution to all CCG members and partner agencies.
The Emergency Plan Registry (spec 1.1) stores the municipal emergency response plan per EMCPA requirements — hazard identification, CCG composition, roles and responsibilities, activation procedures, and EOC procedures. Version control tracks every revision with approval workflow. Automated distribution sends electronic copies to all CCG members and partner agencies with read-receipt tracking. Supporting plans (evacuation, reception centre, pandemic, BCP, critical infrastructure) are linked and cross-referenced.
Assess
Hazard identification
Conduct and maintain the HIRA — identifying natural, technological, and human-caused hazards with probability × impact risk assessment, linked to response plans and resources.
The HIRA module (spec 1.2) supports comprehensive community hazard identification — natural hazards (flooding, tornado, ice storm, wildfire), technological hazards (industrial accident, hazmat spill, infrastructure failure), and human-caused hazards. Each hazard is assessed with a probability × impact risk matrix. Hazards link to specific response plans and pre-positioned resources. HIRA review schedule ensures currency with automated reminders for the CEMC.
Train
CCG readiness
Track CCG member training per O.Reg. 380/04 — annual basic emergency management training, new member orientation, completion tracking, and EMCPA compliance reporting.
The CCG Training module (spec 2.1) tracks all Community Control Group training requirements per O.Reg. 380/04. Annual basic emergency management training completion is tracked by member with automated reminders. New member orientation programs are managed with checklist completion tracking. Training schedules are published with notification to members. EMCPA compliance reporting shows training completion rates and gaps for council reporting.
Exercise
Annual preparedness drill
Plan and manage exercises — tabletop, functional, and full-scale — with scenario development, participant notification, observation, evaluation, and after-action reports with improvement actions.
The Exercise Program module (spec 2.2) supports exercise planning based on HIRA scenarios — tabletop, functional, and full-scale exercises. Exercise scheduling coordinates participant notification across CCG members and partner agencies. Exercise observation and evaluation forms capture strengths and areas for improvement. After-action reports from exercises generate improvement actions with assigned owners, deadlines, and tracking through to completion in the improvement tracking database.
Comply
EMCPA checklist
Automated EMCPA compliance tracking — annual plan review, exercise completion, CCG training, and plan submission to OFMEM — with a compliance status dashboard and certificate generation.
The EMCPA Compliance module (spec 6.1) provides automated compliance checklist tracking per the Emergency Management and Civil Protection Act — plan reviewed and updated annually, minimum one annual exercise completed, CCG members trained per O.Reg. 380/04, and plan submitted to OFMEM. Compliance status dashboard shows green/amber/red indicators for each requirement. Compliance certificate generation provides formal documentation for council and provincial reporting.
Improve
Continuous readiness
Track all improvement recommendations from exercises and real events, integrate lessons learned into plan updates, and measure emergency program performance year-over-year.
The After-Action Review module (spec 4.4 and 9.3) ensures every exercise and real emergency generates actionable improvements. Improvement recommendations are tracked with assigned owners, deadlines, priority levels, and completion status. A lessons learned database accumulates institutional knowledge searchable by hazard type and response function. Emergency plan updates are triggered automatically from AAR findings. Annual emergency program performance reports consolidate all improvement activities for council and senior management.
Preparedness Journey
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Step 01
Plan
Emergency plan registry
Maintain the municipal emergency response plan with version control, annual review tracking, and automated distribution to all CCG members and partner agencies.
The Emergency Plan Registry (spec 1.1) stores the municipal emergency response plan per EMCPA requirements — hazard identification, CCG composition, roles and responsibilities, activation procedures, and EOC procedures. Version control tracks every revision with approval workflow. Automated distribution sends electronic copies to all CCG members and partner agencies with read-receipt tracking. Supporting plans (evacuation, reception centre, pandemic, BCP, critical infrastructure) are linked and cross-referenced.
Step 02
Assess
Hazard identification
Conduct and maintain the HIRA — identifying natural, technological, and human-caused hazards with probability × impact risk assessment, linked to response plans and resources.
The HIRA module (spec 1.2) supports comprehensive community hazard identification — natural hazards (flooding, tornado, ice storm, wildfire), technological hazards (industrial accident, hazmat spill, infrastructure failure), and human-caused hazards. Each hazard is assessed with a probability × impact risk matrix. Hazards link to specific response plans and pre-positioned resources. HIRA review schedule ensures currency with automated reminders for the CEMC.
Step 03
Train
CCG readiness
Track CCG member training per O.Reg. 380/04 — annual basic emergency management training, new member orientation, completion tracking, and EMCPA compliance reporting.
The CCG Training module (spec 2.1) tracks all Community Control Group training requirements per O.Reg. 380/04. Annual basic emergency management training completion is tracked by member with automated reminders. New member orientation programs are managed with checklist completion tracking. Training schedules are published with notification to members. EMCPA compliance reporting shows training completion rates and gaps for council reporting.
Step 04
Exercise
Annual preparedness drill
Plan and manage exercises — tabletop, functional, and full-scale — with scenario development, participant notification, observation, evaluation, and after-action reports with improvement actions.
The Exercise Program module (spec 2.2) supports exercise planning based on HIRA scenarios — tabletop, functional, and full-scale exercises. Exercise scheduling coordinates participant notification across CCG members and partner agencies. Exercise observation and evaluation forms capture strengths and areas for improvement. After-action reports from exercises generate improvement actions with assigned owners, deadlines, and tracking through to completion in the improvement tracking database.
Step 05
Comply
EMCPA checklist
Automated EMCPA compliance tracking — annual plan review, exercise completion, CCG training, and plan submission to OFMEM — with a compliance status dashboard and certificate generation.
The EMCPA Compliance module (spec 6.1) provides automated compliance checklist tracking per the Emergency Management and Civil Protection Act — plan reviewed and updated annually, minimum one annual exercise completed, CCG members trained per O.Reg. 380/04, and plan submitted to OFMEM. Compliance status dashboard shows green/amber/red indicators for each requirement. Compliance certificate generation provides formal documentation for council and provincial reporting.
Step 06
Improve
Continuous readiness
Track all improvement recommendations from exercises and real events, integrate lessons learned into plan updates, and measure emergency program performance year-over-year.
The After-Action Review module (spec 4.4 and 9.3) ensures every exercise and real emergency generates actionable improvements. Improvement recommendations are tracked with assigned owners, deadlines, priority levels, and completion status. A lessons learned database accumulates institutional knowledge searchable by hazard type and response function. Emergency plan updates are triggered automatically from AAR findings. Annual emergency program performance reports consolidate all improvement activities for council and senior management.
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