Tailored for Your Municipality
Tailored to Your Municipality
Every Canadian municipality manages property records differently. Civic Land Registry provides a robust, compliance-ready foundation — then adapts to your specific property classification schemes, agreement types, fee schedules, reporting requirements, and integration landscape. No two deployments are identical because no two municipalities are identical. With a full source code licence, your customization options are limitless.
The Journey
From Fragmentation to Clarity
Discover
Map your processes, pain points, and integration landscape
Configure
Build workflows, forms, and routing rules on existing modules
Deploy
Phased rollout with role-based training and hypercare support
Evolve
Quarterly reviews to refine and expand as your needs grow
Philosophy
Our Approach to Customization
Civic CRM is built on the principle of configuration over customization — empowering municipalities to tailor the platform without costly custom development.
Approach 01
Configuration Over Customization
Most municipal-specific requirements are addressed through configuration — not custom code. Property types, agreement categories, fee schedules, document classification schemes, easement types, notification templates, report templates, and access roles are all configurable through the System Configuration Console without developer involvement. This keeps your total cost of ownership low and ensures you can modify your setup as processes evolve.
Configuration Patterns
How Municipalities Tailor Civic CRM
From bilingual interfaces to ward-based routing, explore configuration patterns designed for Canadian municipalities. Filter by base module to find relevant patterns.
Implementation
Your Customization Journey
A structured, transparent process that takes your municipality from requirements gathering to a fully tailored deployment. Click each phase to explore.
Phase 1 of 6
Discovery & Requirements Mapping
2–3 weeks of structured workshops with legal department, planning staff, real estate coordinators, clerks, and IT to document current property records processes, data sources, integration requirements, and success metrics.
Phase 1 · 2–3 weeks
Discovery & Requirements Mapping
2–3 weeks of structured workshops with legal department, planning staff, real estate coordinators, clerks, and IT to document current property records processes, data sources, integration requirements, and success metrics.
Phase 2 · 4–6 weeks
Configuration & Build
4–6 weeks of platform configuration — property types, agreement categories, easement types, fee schedules, GIS layer mapping, Teranet/MPAC integration setup, report templates, portal configuration, and role-based access control.
Phase 3 · 2–3 weeks
Data Migration & Integration
3–4 weeks of historical property data import from legacy systems, paper file digitization planning, Teranet/MPAC initial synchronization, GIS parcel fabric alignment, and agreement/easement data loading with validation.
Phase 4 · 2 weeks
User Acceptance Testing
2 weeks of role-based testing by department champions using real-world scenarios — property searches, agreement tracking, information requests, and municipal land portfolio reviews. Issues triaged and resolved in-sprint.
Phase 5 · 2–3 weeks
Training & Phased Go-Live
Role-based training followed by phased department rollout — legal staff, planning, real estate, clerks, and public portal launch. Dedicated support during the 90-day hypercare period with accelerated response times.
Phase 6 · Ongoing
Continuous Optimization
Quarterly business reviews to assess adoption metrics, data quality trends, integration accuracy, and plan feature enablement as the team's comfort and requirements evolve. Source code access means optimization never requires vendor engagement.