Product Experience
Every role. One platform.
From front-counter staff handling resident requests to the CAO reviewing council-ready reports — every role has a purpose-built journey. Explore how Civic Land Registry works for your team.
Watch the 3-Minute Demo
See Civic Land Registry handle a complete resident service request — from intake through resolution and council reporting.
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Explore the Interface
Click through the actual Civic Land Registry interface. Navigate between the dashboard, resident profiles, service requests, and reports to see how everything connects.
24,812
Total Properties
+1.2% vs last month6.4s
Avg Retrieval
-78% vs last month8
Requests Today
+3 vs last month100%
Inventory Accuracy
Maintained vs last monthRecent Activity
Teranet ownership change detected — 142 Maple Dr
Legal · 2 min ago
Compliance letter certified and delivered
Clerk · 8 min ago
Lease renewal alert — Telecom Tower Site 7
Real Estate · 15 min ago
MPAC supplementary assessment processed
Finance · 22 min ago
Heritage alteration permit application linked
Planning · 35 min ago
Role-Based Journeys
One Platform, Every Perspective
Select a role to explore their complete journey through Civic CRM — from day-one onboarding to daily workflows and strategic outcomes.
Clerk
From Request to Response — Same-Day Service
Follow the complete lifecycle of a property information request — from intake through property search, data assembly, report generation, certification, and delivery. Same-day response with fee tracking and turnaround measurement.
Receive
Request intake
Property information request received from solicitor, realtor, or the public — via portal, email, phone, or walk-in. Request type, property identification, and fee assessment captured automatically.
The Request Processing Engine (spec 4.2) captures incoming property information requests from all channels. Request types include compliance letter, zoning certificate, property information report, and custom reports. Property identification by address, roll number, or PIN with auto-validation against the Property Master Record. Fee schedule auto-applied based on request type. Turnaround clock starts immediately.
Search
Property lookup
Universal property search finds the record in under 10 seconds — by address, roll number, PIN, legal description, or owner name. The consolidated property profile opens with all data pre-assembled.
The Universal Property Search (spec 4.1) performs multi-criterion lookup with auto-suggest. The Property Profile Engine aggregates data from ownership (Teranet), assessment (MPAC), zoning, encumbrances, agreements, easements, documents, and cross-module links. All information needed for the response is visible in a single consolidated view — no switching between filing systems or databases.
Assemble
Data compilation
Property information auto-compiled from all linked sources — ownership history, current assessment, zoning designation, registered encumbrances, active easements, and relevant documents. Staff review for completeness.
The Response Generator (spec 4.2) auto-assembles property information from all linked data sources into the appropriate report template. For compliance letters: current zoning, permitted uses, variances, and compliance status. For property reports: full ownership history, assessment, encumbrances, agreements, and documents. Staff review each section for accuracy and completeness before certification.
Certify
Official validation
Authorized staff review and apply electronic certification with official municipal signature. Fee collection confirmed. Report formatted with municipal branding and unique reference number.
The Certification Workflow (spec 4.3) enables authorized staff to review, certify, and sign property information reports electronically. Each report receives a unique reference number for future tracking. Fee collection is confirmed via AR integration. The PDF is generated with municipal branding, official signature, and certification statement. Historical issuance records are maintained per property.
Deliver
Response sent
Certified report delivered to the requestor via email, portal download, or print — with delivery confirmation logged. Turnaround time recorded for service level reporting.
Delivery via the requestor's preferred channel: email with PDF attachment, portal download link, or print-ready output for mailing. Delivery confirmation logged with timestamp. Turnaround time calculated from intake to delivery for SLA reporting. Same-day response target tracked against actuals for continuous improvement.
Measure
Performance tracked
Request volume, turnaround time, fee revenue, and request type distribution tracked in real-time dashboards. Trends analyzed for staffing and process optimization.
The Property Activity Reports (spec 5.3) track request volumes by type, average turnaround times, fee revenue collected, and peak demand periods. Dashboards show month-over-month trends, staff workload distribution, and SLA compliance. Revenue reports link to GL for financial reconciliation. Data feeds staffing decisions and process improvements.
Request Journey
0 / 6
Step 01
Receive
Request intake
Property information request received from solicitor, realtor, or the public — via portal, email, phone, or walk-in. Request type, property identification, and fee assessment captured automatically.
The Request Processing Engine (spec 4.2) captures incoming property information requests from all channels. Request types include compliance letter, zoning certificate, property information report, and custom reports. Property identification by address, roll number, or PIN with auto-validation against the Property Master Record. Fee schedule auto-applied based on request type. Turnaround clock starts immediately.
Step 02
Search
Property lookup
Universal property search finds the record in under 10 seconds — by address, roll number, PIN, legal description, or owner name. The consolidated property profile opens with all data pre-assembled.
The Universal Property Search (spec 4.1) performs multi-criterion lookup with auto-suggest. The Property Profile Engine aggregates data from ownership (Teranet), assessment (MPAC), zoning, encumbrances, agreements, easements, documents, and cross-module links. All information needed for the response is visible in a single consolidated view — no switching between filing systems or databases.
Step 03
Assemble
Data compilation
Property information auto-compiled from all linked sources — ownership history, current assessment, zoning designation, registered encumbrances, active easements, and relevant documents. Staff review for completeness.
The Response Generator (spec 4.2) auto-assembles property information from all linked data sources into the appropriate report template. For compliance letters: current zoning, permitted uses, variances, and compliance status. For property reports: full ownership history, assessment, encumbrances, agreements, and documents. Staff review each section for accuracy and completeness before certification.
Step 04
Certify
Official validation
Authorized staff review and apply electronic certification with official municipal signature. Fee collection confirmed. Report formatted with municipal branding and unique reference number.
The Certification Workflow (spec 4.3) enables authorized staff to review, certify, and sign property information reports electronically. Each report receives a unique reference number for future tracking. Fee collection is confirmed via AR integration. The PDF is generated with municipal branding, official signature, and certification statement. Historical issuance records are maintained per property.
Step 05
Deliver
Response sent
Certified report delivered to the requestor via email, portal download, or print — with delivery confirmation logged. Turnaround time recorded for service level reporting.
Delivery via the requestor's preferred channel: email with PDF attachment, portal download link, or print-ready output for mailing. Delivery confirmation logged with timestamp. Turnaround time calculated from intake to delivery for SLA reporting. Same-day response target tracked against actuals for continuous improvement.
Step 06
Measure
Performance tracked
Request volume, turnaround time, fee revenue, and request type distribution tracked in real-time dashboards. Trends analyzed for staffing and process optimization.
The Property Activity Reports (spec 5.3) track request volumes by type, average turnaround times, fee revenue collected, and peak demand periods. Dashboards show month-over-month trends, staff workload distribution, and SLA compliance. Revenue reports link to GL for financial reconciliation. Data feeds staffing decisions and process improvements.
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