Product Experience
Every role. One platform.
From front-counter staff handling resident requests to the CAO reviewing council-ready reports — every role has a purpose-built journey. Explore how Civic Low-Code works for your team.
Watch the 3-Minute Demo
See Civic Low-Code handle a complete resident service request — from intake through resolution and council reporting.
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Explore the Interface
Click through the actual Civic Low-Code interface. Navigate between the dashboard, resident profiles, service requests, and reports to see how everything connects.
54
Active Apps
+12 vs last month8
IT Backlog
-73% vs last month93%
Builder Satisfaction
+8% vs last month100%
AODA Compliance
maintained vs last monthRecent Activity
Parks registration form published to citizen portal
Parks & Rec · 1 min ago
Building inspection workflow promoted to production
Planning · 5 min ago
Finance budget dashboard updated with Q4 data
Finance · 12 min ago
Bylaw complaint form submitted for IT approval
Bylaw · 30 min ago
HR onboarding workflow completed 3 approvals
HR · 1 hr ago
Role-Based Journeys
One Platform, Every Perspective
Select a role to explore their complete journey through Civic CRM — from day-one onboarding to daily workflows and strategic outcomes.
Department Builder
From Idea to Deployed Application in Days
Follow the complete journey of a department staff member building a custom application — from identifying a process need through drag-and-drop form creation, workflow configuration, and citizen portal deployment. Zero code, full compliance, under one week.
Design
Build the form
Open the Visual Form Designer and drag-and-drop fields onto a new form — text, date, dropdown, file upload, address with Canada Post validation, signature. Add conditional logic to show/hide fields based on responses.
The Universal Form Builder (Module 1) provides a WYSIWYG experience with 30+ field types. Select a form template for your use case — application, complaint, request, registration — or start from scratch. The Conditional Logic Engine shows a visual flow diagram of field dependencies. Multi-page forms with progress indicators support complex applications like permit requests.
Automate
Configure workflow
Open the Visual Workflow Designer and build an approval workflow — drag approval, notification, and assignment activities onto the canvas. Configure SLA targets, escalation rules, and auto-approval thresholds.
The Visual Workflow Designer (Module 2) provides drag-and-drop activities: approve, reject, assign, notify, wait, branch, merge, and loop. Select a workflow template — permit approval, procurement, HR onboarding — or build from scratch. Approval management supports single, sequential, parallel, majority vote, delegation, and auto-approval patterns. Real-time simulation tests every path before deployment.
Visualize
Build a dashboard
Create a department dashboard with drag-and-drop widgets — KPI cards showing submission volumes, bar charts showing status distribution, and a map showing geographic distribution. Connect widgets to live data with point-and-click binding.
The Dashboard Builder (Module 3) provides 20+ widget types: bar, line, pie, donut charts, KPI cards, gauges, data tables, maps, timelines, and calendars. Data binding connects widgets to platform data sources with point-and-click configuration. Cross-module joining combines data from multiple sources. Responsive layout adapts to any screen size.
Publish
Deploy citizen portal
Use the Citizen Portal Builder to create a self-service page — embed the intake form, add service information, configure the My Account status tracking view. WCAG 2.1 AA compliance checked automatically before publication.
The Citizen Portal Builder (Module 4) provides a visual page builder with content blocks — text, image, form embedding, service catalog, and events calendar. WCAG 2.1 AA compliance checking runs automatically on every save. Multi-language content (en/fr) with side-by-side editing. The service catalog designer creates citizen-facing service cards with eligibility, documents, fees, and processing time.
Test
Validate & promote
Walk through each form path, simulate workflow branches, verify dashboard data, and confirm portal accessibility. Submit for production promotion via the deployment pipeline — IT approves citizen-facing applications.
The Application Lifecycle module (Module 8) provides built-in testing — form testing (validation, logic, submission), workflow testing (path simulation, edge cases), and accessibility testing (WCAG 2.1 AA). Version comparison shows changes since last deployed version. Production deployment requires sign-off from application owner and IT for citizen-facing apps. Rollback capability restores the previous version if issues are discovered.
Measure
Track & optimize
Usage analytics track active users, form completion rates, workflow processing times, and citizen portal engagement. Application health scoring identifies optimization opportunities. Form analytics highlight fields causing abandonment.
Usage Analytics (Module 8) tracks active users, session duration, feature utilization, error rates, and performance metrics. Application health scoring combines usage, error, and performance data. Form analytics (Module 1) show completion rate, abandonment rate, and field-level drop-off. A/B testing compares form versions. Retirement candidate identification flags low-usage applications for review.
Builder Journey
0 / 6
Step 01
Design
Build the form
Open the Visual Form Designer and drag-and-drop fields onto a new form — text, date, dropdown, file upload, address with Canada Post validation, signature. Add conditional logic to show/hide fields based on responses.
The Universal Form Builder (Module 1) provides a WYSIWYG experience with 30+ field types. Select a form template for your use case — application, complaint, request, registration — or start from scratch. The Conditional Logic Engine shows a visual flow diagram of field dependencies. Multi-page forms with progress indicators support complex applications like permit requests.
Step 02
Automate
Configure workflow
Open the Visual Workflow Designer and build an approval workflow — drag approval, notification, and assignment activities onto the canvas. Configure SLA targets, escalation rules, and auto-approval thresholds.
The Visual Workflow Designer (Module 2) provides drag-and-drop activities: approve, reject, assign, notify, wait, branch, merge, and loop. Select a workflow template — permit approval, procurement, HR onboarding — or build from scratch. Approval management supports single, sequential, parallel, majority vote, delegation, and auto-approval patterns. Real-time simulation tests every path before deployment.
Step 03
Visualize
Build a dashboard
Create a department dashboard with drag-and-drop widgets — KPI cards showing submission volumes, bar charts showing status distribution, and a map showing geographic distribution. Connect widgets to live data with point-and-click binding.
The Dashboard Builder (Module 3) provides 20+ widget types: bar, line, pie, donut charts, KPI cards, gauges, data tables, maps, timelines, and calendars. Data binding connects widgets to platform data sources with point-and-click configuration. Cross-module joining combines data from multiple sources. Responsive layout adapts to any screen size.
Step 04
Publish
Deploy citizen portal
Use the Citizen Portal Builder to create a self-service page — embed the intake form, add service information, configure the My Account status tracking view. WCAG 2.1 AA compliance checked automatically before publication.
The Citizen Portal Builder (Module 4) provides a visual page builder with content blocks — text, image, form embedding, service catalog, and events calendar. WCAG 2.1 AA compliance checking runs automatically on every save. Multi-language content (en/fr) with side-by-side editing. The service catalog designer creates citizen-facing service cards with eligibility, documents, fees, and processing time.
Step 05
Test
Validate & promote
Walk through each form path, simulate workflow branches, verify dashboard data, and confirm portal accessibility. Submit for production promotion via the deployment pipeline — IT approves citizen-facing applications.
The Application Lifecycle module (Module 8) provides built-in testing — form testing (validation, logic, submission), workflow testing (path simulation, edge cases), and accessibility testing (WCAG 2.1 AA). Version comparison shows changes since last deployed version. Production deployment requires sign-off from application owner and IT for citizen-facing apps. Rollback capability restores the previous version if issues are discovered.
Step 06
Measure
Track & optimize
Usage analytics track active users, form completion rates, workflow processing times, and citizen portal engagement. Application health scoring identifies optimization opportunities. Form analytics highlight fields causing abandonment.
Usage Analytics (Module 8) tracks active users, session duration, feature utilization, error rates, and performance metrics. Application health scoring combines usage, error, and performance data. Form analytics (Module 1) show completion rate, abandonment rate, and field-level drop-off. A/B testing compares form versions. Retirement candidate identification flags low-usage applications for review.
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See Civic Low-Code in your environment
Schedule a personalized walkthrough with our municipal solutions team. We’ll configure a demo environment to match your municipality’s structure.