Questions & Answers
Common Questions
Everything municipalities ask about the Civic Low-Code Platform — from who can use it to how data stays secure.
Department staff — not IT. The platform is designed for non-technical municipal employees ('citizen developers') who understand their business processes. Using drag-and-drop form builders, visual workflow designers, and point-and-click dashboard tools, staff create the applications they need without writing code. IT governs the platform and handles complex integrations.
Any process that involves collecting information, routing approvals, or reporting on data. Common examples: permit application intake, complaint tracking, recreation program registration, facility booking, staff onboarding, FOI request management, budget approval workflows, council report generation, and citizen self-service portals. If it's currently handled by a paper form, a spreadsheet, or a manual email chain — it's a candidate.
Three fundamental differences: (1) Source code ownership — you get the full source code under perpetual licence, not a SaaS subscription. No vendor lock-in, no per-user/per-app pricing tiers, no data portability concerns. (2) Municipal-first design — AODA enforcement, MFIPPA audit trails, Ontario-specific compliance, and municipal process templates are built-in, not bolted on. (3) Canadian data residency — deploy on your own infrastructure or Canadian cloud regions. No US PATRIOT Act exposure.
One IT administrator can manage the platform for a typical municipality. Their role is governance — RBAC policies, deployment pipeline approvals, integration configuration, and platform updates — not building every application. The platform is designed so IT shifts from application factory to platform governance, dramatically reducing per-application overhead.
Yes. The microservices architecture scales independently — form processing, workflow execution, dashboard queries, and portal rendering each scale based on demand. There's no artificial limit on applications, forms, workflows, or users. The source code licence means scaling requires no additional vendor negotiation — add departments, builders, and applications as needed.
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Our municipal solutions team is available to answer technical, procurement, and implementation questions specific to your organization.