Tailored for Your Municipality
Tailored to Your Municipality's Waste Operations
Every Canadian municipality manages waste differently — collection frequencies, accepted materials, container programs, seasonal services, and regulatory obligations vary widely. Civic Waste & Recycling provides a robust, compliance-ready foundation — then adapts to your specific operational requirements, collection contracts, and community needs. With a full source code licence, your customization options are limitless.
The Journey
From Fragmentation to Clarity
Discover
Map your processes, pain points, and integration landscape
Configure
Build workflows, forms, and routing rules on existing modules
Deploy
Phased rollout with role-based training and hypercare support
Evolve
Quarterly reviews to refine and expand as your needs grow
Philosophy
Our Approach to Customization
Civic CRM is built on the principle of configuration over customization — empowering municipalities to tailor the platform without costly custom development.
Approach 01
Configuration Over Customization
Most municipal-specific requirements are addressed through configuration — not custom code. Collection streams, schedule frequencies, route definitions, container types, accepted materials lists, contamination escalation policies, diversion targets, and reporting periods are all configurable through the System Configuration Console without developer involvement. This keeps your total cost of ownership low and ensures you can modify your setup as programs evolve.
Configuration Patterns
How Municipalities Tailor Civic CRM
From bilingual interfaces to ward-based routing, explore configuration patterns designed for Canadian municipalities. Filter by base module to find relevant patterns.
Implementation
Your Customization Journey
A structured, transparent process that takes your municipality from requirements gathering to a fully tailored deployment. Click each phase to explore.
Phase 1 of 6
Discovery & Operations Assessment
2–3 weeks of structured workshops with environmental services, operations, customer service, finance, and IT to document current collection operations, container programs, diversion goals, regulatory obligations, and integration requirements.
Phase 1 · 2–3 weeks
Discovery & Operations Assessment
2–3 weeks of structured workshops with environmental services, operations, customer service, finance, and IT to document current collection operations, container programs, diversion goals, regulatory obligations, and integration requirements.
Phase 2 · 4–6 weeks
Configuration & Build
4–6 weeks of platform configuration — collection streams, route definitions, schedules, container types, accepted materials lists, contamination rules, diversion targets, resident waste wizard content, and integration setup with weigh-scale and GIS systems.
Phase 3 · 2–3 weeks
Data Migration & Integration
2–3 weeks of historical data import — route definitions, container inventory, tonnage records, and resident service history. Integration setup with GIS, fleet management, weigh-scale systems, and Civic ERP. IoT sensor deployment for smart bin locations.
Phase 4 · 2 weeks
User Acceptance Testing
2 weeks of role-based testing by operations, customer service, and environmental staff using real-world scenarios — route optimization validation, contamination detection calibration, schedule publishing, and reporting accuracy verification.
Phase 5 · 2–3 weeks
Training & Phased Go-Live
Role-based training followed by phased rollout — route optimization first, then container management, customer service, and diversion analytics. Dedicated support during the 90-day hypercare period with accelerated response times.
Phase 6 · Ongoing
Continuous Optimization
Quarterly reviews to assess route efficiency gains, diversion rate improvements, contamination reduction, and resident engagement metrics. AI models continue learning from collection outcomes. Source code access means optimization never requires vendor engagement.