Features & Modules
12 modules power Civic Work Order / 311
A detailed breakdown of Civic Work Order / 311 capabilities organized by functional area — aligned with the product specification's 9 modules. Each feature is purpose-built for Canadian municipal field operations (population 5,000–100,000+). Every capability maps to a plug-and-play module from the Civic platform — each owning a single bounded context with stable APIs and independent lifecycle.
Platform Modules
Shared Modules
Total Modules
Accessibility
Module Map
Every module this product consumes
Civic Work Order / 311 is a composition product — it assembles capabilities from platform infrastructure and shared functional modules. Click any module with a showcase page to explore it in detail.
Platform Infrastructure
6 modulesCivic Identity
Requester identity, account management
Foundational identity layer — citizen/business single sign-on, verification, consent
View →Case Management
Service request case lifecycle
Configurable case lifecycle — intake, assignment, tracking, resolution
View →Geospatial Engine
Request location mapping, duplicate detection
Full GIS platform — mapping, geocoding, spatial analysis, 3D
View →Mobile Field
Field crew mobile app, GPS tracking
Ruggedized offline-capable field app — inspections, data capture, GPS
View →Notification Engine
Status updates, SLA alerts
Multi-channel citizen & staff communication — email, SMS, push, mail
View →Portal Framework
Online 311 request portal
Citizen-facing portal platform — PWA, WCAG 2.1 AA, responsive
View →Shared Functional
2 modulesDomain
4 modules311 Service Request
Multi-channel request intake, categorization
Multi-channel request intake, categorization
View →311 Work Order
Work order lifecycle, crew assignment
Work order lifecycle from 311 requests
View →311 SLA & Communication
SLA tracking, citizen communication
SLA tracking and multi-channel communication
View →311 Operations Analytics
Performance dashboards, trend analysis
Operational analytics for 311 service delivery
View →Civic Work Order / 311 composes 12 modules from the Civic platform — each module owns a single bounded context, exposes stable APIs, and can be independently updated. Browse all 147 modules →
Capabilities
Explore by functional area
Select any category to explore its capabilities, the modules that power them, and the outcomes they deliver for your municipality.
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