Work Order Engine
Universal work order lifecycle management — maintenance, repair, and construction activities with priority triage, crew assignment, cost tracking, and preventive maintenance across all infrastructure operations.
WO Creation
Emergency → Dispatch
Cost Accuracy
Offline Capacity
Purpose-Built for Canadian Municipalities
Purpose & Scope
What this module owns
Clear ownership boundaries prevent duplication and ensure every capability has exactly one authoritative home.
Owns
8Delegated to
4Asset lifecycle & condition scoring
Crew dispatch & GPS tracking
Mobile field app & offline sync
GL posting of labor/material costs
These capabilities are handled by dedicated modules and consumed via stable API contracts — keeping boundaries clean and ownership unambiguous.
Core Capabilities
What it does
4 capability groups comprising 8 discrete capabilities — each with API surface, business rules, and data ownership.
Create → assign → schedule → in-progress → complete → close; configurable statuses per work type; reopening with reason.
Full Lifecycle
DRAFT → OPEN → ASSIGNED → SCHEDULED → IN_PROGRESS → ON_HOLD → COMPLETED → CLOSED → CANCELLED with transition rules.
Configurable Statuses
Custom status workflows per work order type — roads, water, parks, buildings, and fleet each have tailored flows.
Reopening
Completed work orders can be reopened with documented reason; creates audit trail entry for accountability.
Source Tracking
Work orders originate from 311 service requests, inspections, preventive schedules, or internal staff requests.
Priority levels (emergency/urgent/high/medium/low); auto-priority from SLA rules; dispatch queue with priority sorting.
Five Priority Levels
EMERGENCY, URGENT, HIGH, MEDIUM, LOW — each with configurable SLA response and resolution targets.
Auto-Priority
SLA rules can auto-assign priority based on category, asset criticality, or time-of-year (e.g., winter water main breaks = EMERGENCY).
Dispatch Queue
Priority-sorted queue for dispatchers; emergency and urgent WOs surface immediately with audible alerts.
Every module owns a single bounded context, exposes stable APIs, and can be composed into any Civic product — that's the architecture that scales.
Krutik Parikh
Creator of Civic
Data Model
Entity Architecture
3 entities with 5 relationships — the authoritative schema for this bounded context.
Entities
Select an entity to explore its fields and relationships
API Surface
Integration Endpoints
10 RESTful endpoints across 4 resource groups — plus 6 domain events for async integration.
/api/v1/work-orders
List work orders (filter: type, status, priority, category, asset, crew, date)
/api/v1/work-orders
Create work order
/api/v1/work-orders/{id}
Get work order detail
/api/v1/work-orders/{id}
Update work order (assign, schedule, complete)
Ecosystem
Products that depend on this module
11 Civic products consume Work Order Engine — making it one of the most critical platform services in the ecosystem.
Work Order & 311
Service request follow-up WOs (potholes, graffiti, trees, signs)
View product →
Asset Management
Corrective, preventive, and capital maintenance WOs
View product →
Fleet Management
Vehicle repair and PM work orders
View product →
Stormwater Management
Catch basin cleaning, SWM pond maintenance, pipe repair
View product →
Road & Pavement Management
Patching, resurfacing, sign repair, winter maintenance
View product →
Fire Services
Station maintenance, apparatus repair
View product →
Cemetery
Grounds maintenance, interment preparation
View product →
Parking
Meter repair, lot maintenance, structure repair
View product →
Forestry & Urban Canopy
Tree pruning, removal, planting, stump grinding
View product →
Waste & Recycling
Cart repair/replacement, facility maintenance
View product →
Recreation Management
Facility maintenance work orders
View product →
Technical Specifications
Performance, Compliance & Configuration
WO Creation
Emergency WO → Dispatch
PM Auto-Generation (Nightly)
Cost Tracking Accuracy
Offline WO Capacity
Availability
FAQ
Frequently Asked Questions
Ready to Integrate
Build on Work Order Engine
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